Hi, I’m
Phanim Choun
Cambodian
Cambodia
Summary
Dynamic professional with a proven track record at Pactics Cambodia, enhancing operational efficiency and cost variance analysis. Leveraged excellent communication to foster stakeholder relationships and implement cost reduction strategies. Skilled in product costing and time management, consistently achieving improved profitability and decision-making accuracy.
Efficient billing professional with [Number] years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.
Overview
7
years of professional experience
5
Certifications
Work History
Pactics Cambodia
IE Costing
01.2024 - 12.2024
Job overview
- Implemented new cost monitoring tools, allowing for real-time tracking of expenses and improved decision-making capabilities.
- Cultivated relationships with key stakeholders in the supply chain to facilitate negotiations aimed at lowering material costs over time.
- Developed cost reduction strategies for increased profitability by analyzing product costs and identifying inefficiencies.
- Improved costing accuracy by implementing more efficient data collection and analysis methods.
- Maintained an organized database of historical cost data, enabling quicker access to information and streamlined decision-making processes.
CMA Cambodia
English and Math Teacher
08.2021 - 11.2023
Job overview
- Developed effective assessment strategies for measuring student progress in alignment with instructional goals.
- Mentored and supported struggling students through targeted one-on-one tutoring sessions, leading to increased confidence and success in mathematics.
- Prepared and implemented lesson plans covering required course topics.
- Provided meaningful math instruction to improve math skills by using Abacus of children.
ACE Energy Solution
Call Center
01.2020 - 11.2023
Job overview
- Managed high-volume call center operations, ensuring timely responses to all inquiries and maintaining service quality standards.
- Worked closely with other departments to address cross-functional issues impacting call center performance or customer satisfaction levels.
- Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment.
- Contributed to the development and implementation of call center initiatives aimed at improving patient experiences and overall operational efficiency.
- Provided comprehensive administrative support to the call center team, enabling seamless operations.
- Analyzed call center metrics to optimize staffing levels and enhance overall team performance.
Hard Rock Cafe
Retailer
12.2020 - 12.2020
Job overview
- Managed a team of associates to ensure excellent customer service and efficient store operations.
- Trained new hires on company policies, procedures, and best practices to optimize performance.
- Analyzed sales data and trends to identify areas of improvement and implement necessary changes for growth.
- Exceeded sales targets through effective upselling techniques and product knowledge sharing with customers and daily inventory report.
- Maximized store profitability with careful budget management, controlling expenses while maintaining service quality levels high.
Ground Services International
Passenger Service Agent
12.2017 - 11.2020
Job overview
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Tagged baggage and routed to appropriate location for loading and screening.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Safeguarded sensitive passenger information by maintaining strict confidentiality standards at all times.
Education
University of South-East AsiaSiem Reab, Cambodia
Bachelor of Accounting
04.2001
Skills
Cost variance analysis
Certification
Certificate of Foundation Year Course
Timeline
IE Costing
Pactics Cambodia
01.2024 - 12.2024
English and Math Teacher
CMA Cambodia
08.2021 - 11.2023
Retailer
Hard Rock Cafe
12.2020 - 12.2020
Call Center
ACE Energy Solution
01.2020 - 11.2023
Passenger Service Agent
Ground Services International
12.2017 - 11.2020
University of South-East Asia
Bachelor of Accounting
04.2001
Similar Profiles
Hathraksa DuongHathraksa Duong
Video Editor at BUCKS CambodiaVideo Editor at BUCKS Cambodia
Aidan Wheatley-KuhnAidan Wheatley-Kuhn
Volunteer at Caring For CambodiaVolunteer at Caring For Cambodia
Chakrya KhinChakrya Khin
Finance Manager at Pacific Andaman (Cambodia) Co., LTDFinance Manager at Pacific Andaman (Cambodia) Co., LTD
Kanha KIMKanha KIM
Senior Teller Officer at ABA Bank Is Advanced Bank of Asia LimitedSenior Teller Officer at ABA Bank Is Advanced Bank of Asia Limited
SETHA CHORDUNSETHA CHORDUN
Software Developer at +PlasGateSoftware Developer at +PlasGate