Phoung Phalla
Siem Reab
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
18
18
years of professional experience
Work History
Receptionist
The Bale Phnom Penh
01.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Receptionist
Pearl Resort
10.2023 - 01.2024
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Receptionist
Romdoul Kirirom Resort
05.2023 - 10.2023
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
Slot Supervisor
Naga World Casino and Hotel
01.2016 - 01.2021
- Ensured casino floor integrity by monitoring activities for adherence to policies and procedures.
- Optimized gaming revenue by conducting regular analysis of slot machine performance data and adjusting placement accordingly.
- Collaborated with other departments such as security, surveillance, and food and beverage operations for seamless integration of services offered within the establishment.
- Enhanced team performance by providing ongoing training and coaching to staff members.
- Maintained accurate records of all transactions, including jackpots, payouts, and accounting logs.
Slot Supervisor
Entertainment Technology Co LTD
01.2012 - 01.2016
- Assisted guests with understanding game rules, promoting responsible gaming habits, and ensuring memorable experiences.
- Contributed to a safe gaming environment by enforcing strict adherence to established policies regarding age verification, intoxication prevention measures, among others.
- Coordinated staff schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Conducted thorough investigations into any potential instances of fraud, theft, or collusion among guests or staff, ensuring swift and appropriate action was taken.
Slot Attendant
Entertainment Technology Co LTD
01.2010 - 01.2012
Slot Attendant
Honolulu G Hotel
01.2008 - 01.2010
- Slot Attendant for 6 months then promoted to Cashier
Barista
Coffee shop
01.2007 - 01.2008
Education
Soramrith High School
01.2007
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Office management
Language Skill
Khmer: Mother Tongue
Writing: Advanced
Reading: Advanced
Speaking: Advanced
English
Writing: Good
Reading: Good
Speaking: Excellent
References
Toby Pearson, General Manager Cambodian Travel Partner +855 886 779 858
Hobbies and Interests
Cooking, Reading, Watch, Movies, Travel, Swimming
Training
- Slot operations – Advanced Skills for Floor staff
- Service excellence in slot operations
- Fire Emergency response training
Timeline
Receptionist
The Bale Phnom Penh
01.2024 - Current
Receptionist
Pearl Resort
10.2023 - 01.2024
Receptionist
Romdoul Kirirom Resort
05.2023 - 10.2023
Slot Supervisor
Naga World Casino and Hotel
01.2016 - 01.2021
Slot Supervisor
Entertainment Technology Co LTD
01.2012 - 01.2016
Slot Attendant
Entertainment Technology Co LTD
01.2010 - 01.2012
Slot Attendant
Honolulu G Hotel
01.2008 - 01.2010
Barista
Coffee shop
01.2007 - 01.2008
Soramrith High School
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