Summary
Overview
Work History
Education
Skills
Interests
Roles And Responsibilities
Personal Information
Restaurant Manager
Timeline
Generic
NY HANNOY

NY HANNOY

Apply For: Restaurant Manager
Phnom Penh

Summary

Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.

Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.

Overview

6
6
years of professional experience
9
9
years of post-secondary education
1
1
Language

Work History

Area Coach

Pizza Papa John's Cambodia
01.2024 - 05.2025
  • Building the performance capability of all team members within designated area
  • Optimized inventory management procedures to minimize stock discrepancies while maximizing product availability for customers.
  • Conducted regular performance appraisals, providing constructive feedback while identifying areas for growth or improvement.
  • Reduced operational costs through careful monitoring of expenses and implementation of cost-saving measures.
  • Ensured compliance with company policies and procedures, maintaining high standards of service quality across locations.
  • Developed a comprehensive training program for new hires, resulting in faster onboarding and reduced turnover.
  • Increased employee retention by developing career advancement opportunities and offering ongoing professional development resources.
  • Coaching RGMs to ensure they have solid operational skill, great standard knowledge
  • Coach RGMs to create a naturally customer focused environment
  • Training RGMs to ensure they are good manage stock and make plan orders
  • Checking store, if have a problem finding solutions to showing.
  • Support RGMs to make sure operations run smoot
  • Training management teams and staff (arrange schedule for training
  • Great source training to ensure teams get good knowledge and easy to learned
  • Control Labor cast
  • Control Profit and Loss

Restaurant Manager

Papa John's Pizza Cambodia
02.2021 - Current
  • Sale Performance
  • Sale target
  • Sale tracking report
  • Daily report to Operations
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Improved operational efficiency by implementing more effective table management system.

Kitchen Staff Member

The Lobster Bay
02.2020 - 01.2021
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.

Bellboy

Koch Odom Hotel
09.2019 - 01.2020
  • Enhanced guest satisfaction by promptly handling luggage and personal items during check-in and check-out processes.
  • Contributed to a high level of guest satisfaction by ensuring timely delivery of requested amenities and services.
  • Resolved guest complaints efficiently and professionally, maintaining composure in high-pressure situations.
  • Maintained a safe and clean lobby environment by regularly patrolling the area and reporting any concerns or issues to management.

Education

Secondary School -

Sakream Secondary School
01.2013 - 01.2016

High School - undefined

Kroyea High School
01.2016 - 01.2019

University - Tourism & Hotel Management

Cambodian Mekong University
01.2022 - Current

Skills

Microsoft Office

Interests

Reading
Writing
Researching
Internet browsing
Finding new information

Roles And Responsibilities

Sale target, Sale tracking report, Daily report to Operations, Daily sale deposit and report, Store decorations for customer attraction, Monthly operations evaluation, Daily NSF preparation, Store cleanliness and pest control, Staff roster planning, New staff training, Probation evaluations, Daily briefings and monthly meetings, Staff knowledge testing, Handling customer complaints, Product standards, Speed of service, Providing good customer experience, Planning stock orders bi-weekly, Daily stock counting and variance checking, Monthly and weekly full stock counting, Controlling food cost, Building performance capability of team members, Coaching RGMs on operational skills, Creating customer-focused environments, Training RGMs on stock management, Problem-solving in stores, Supporting RGMs for smooth operations, Training management teams and staff, Controlling labor costs, Controlling profit and loss

Personal Information

  • Health Status: Good
  • Date of Birth: 08/20/01
  • Gender: Male
  • Nationality: Cambodian
  • Marital Status: Single
  • Place of Birth: Kon Teak Village, Sakram Commune, Brasat Balang District, Kampong Thom Province

Restaurant Manager

Dear Hiring Team,

Thank you for the opportunity to express my interest in the Restaurant Manager position. Beyond the qualifications outlined in my resume, I'd like to share some additional aspects of my experience and personal philosophy that I believe make me a strong fit for your establishment.

My passion for the hospitality industry extends beyond my professional roles. In my personal time, I am an avid a keen organizer of social gatherings and events. This has refined my skills in logistical planning, meticulous attention to detail, and creating a welcoming atmosphere -all critical for seamless restaurant operations and memorable guest interactions.

Ultimately, my goal as a Restaurant Manager is to cultivate an environment where both guests and team members thrive. I am committed to continuous learning, leading by example, and driving operational excellence to achieve outstanding results.

Thank you for your time and consideration. I am eager to discuss how my comprehensive skills and genuine passion for hospitality can benefit your restaurant.


Sincerely,

Ny Hannoy

Timeline

Area Coach

Pizza Papa John's Cambodia
01.2024 - 05.2025

University - Tourism & Hotel Management

Cambodian Mekong University
01.2022 - Current

Restaurant Manager

Papa John's Pizza Cambodia
02.2021 - Current

Kitchen Staff Member

The Lobster Bay
02.2020 - 01.2021

Bellboy

Koch Odom Hotel
09.2019 - 01.2020

High School - undefined

Kroyea High School
01.2016 - 01.2019

Secondary School -

Sakream Secondary School
01.2013 - 01.2016
NY HANNOYApply For: Restaurant Manager