Summary
Overview
Work History
Education
Skills
Timeline
Generic
NOUN CHANLEAKENA

NOUN CHANLEAKENA

Operations Supervisor
Phnom Penh

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

7
7
years of professional experience
7
7
years of post-secondary education
2
2
Languages

Work History

Head of Human Resources

ANCO BROTHER CO., LTD. (Pipay Tower)
07.2022 - 04.2025
  • Managed annual budgeting process for the human resources department, ensuring sufficient allocation of resources towards strategic initiatives.
  • Established strong relationships with key stakeholders to ensure alignment of HR goals with business objectives.
  • Led talent acquisition teams in identifying top-tier candidates for critical organizational roles.
  • Conducted thorough workforce analyses to identify areas of improvement and develop targeted solutions.
  • Designed effective retention strategies by analyzing exit interviews and other relevant data sources.
  • Implemented effective performance management systems for ongoing employee development and growth.
  • Implemented succession planning initiatives, promoting long-term stability in key leadership positions.
  • Streamlined recruitment processes for increased efficiency and reduced time-to-fill rates.
  • Reduced turnover rates by cultivating a positive work culture and addressing employee concerns proactively.
  • Developed comprehensive onboarding programs to improve new hire retention and productivity.
  • Oversaw benefits administration, optimizing offerings while controlling overall costs.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
  • Instructed senior leaders on appropriate employee corrective steps.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.

HR and Admin Supervisor

ANCO BROTHER CO., LTD. (Pipay Tower)
01.2021 - 06.2022
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
  • Oversaw budget management by tracking expenses, identifying cost-saving opportunities, and providing financial reports to senior leadership.
  • Developed policies and procedures for office operations, resulting in consistent practices across all teams.
  • Trained new employees on company policies, procedures, software applications.
  • Enhanced employee morale through recognition programs, fostering a positive work environment that encouraged collaboration and teamwork.
  • Facilitated weekly staff meetings to discuss ongoing projects, address concerns, and share updates from various departments within the organization.
  • Collaborated closely with other department managers to identify areas where administrative support could be improved or streamlined.
  • Handled sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.
  • Ensured timely completion of projects by creating detailed timelines and assigning tasks to appropriate team members based on skill sets and availability.
  • Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed.
  • Resolved conflicts between team members by addressing concerns and facilitating open communication channels.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Assistant Supervisor

ANCO BROTHER CO., LTD. (Pipay Tower)
12.2019 - 12.2020
  • Streamlined operations by implementing efficient workflow processes and procedures.
  • Increased employee retention with targeted training programs and performance evaluations.
  • Conducted team meetings and forums to share information.
  • Improved customer satisfaction by ensuring timely order fulfillment and addressing issues promptly.
  • Ensured regulatory compliance by staying current on industry guidelines and updating policies accordingly.
  • Maximized productivity by creating and maintaining a well-organized work environment.
  • Devised solutions for process bottlenecks through root cause analysis.
  • Developed talent to full potential through training, consistent feedback and coaching.
  • Collaborated with management to establish goals and objectives for the department, tracking progress towards their achievement.
  • Managed staff hiring, training and supervision.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Implemented policies and standard operating procedures for continuous improvement.

Customer Service Representative

ANCO BROTHER CO., LTD. (Pipay Tower)
04.2019 - 11.2019
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

kindergarten teacher

Milky Way School
02.2018 - 02.2019
  • To create a stimulating and engaging learning environment for young children, typically ages 4-6, focus on foundational skills like reading, writing, and math.
  • Promoted learning through play with engaging activities, games and lessons.

Education

Bachelor's Degree - Banking And Finance

ACLEDA University of Business
Phnom Penh, Cambodia
01.2016 - 01.2020

High School - undefined

Hun Sen Chumpouvorn High School
01.2013 - 01.2016

Skills

HR policies development

Employee relations

Flexible work arrangements

Leadership coaching

Problem-solving

Onboarding, training, and development

Time management

Multitasking

Decision-making

Attention to detail

Payroll coordination

Adaptability

Timeline

Head of Human Resources

ANCO BROTHER CO., LTD. (Pipay Tower)
07.2022 - 04.2025

HR and Admin Supervisor

ANCO BROTHER CO., LTD. (Pipay Tower)
01.2021 - 06.2022

Assistant Supervisor

ANCO BROTHER CO., LTD. (Pipay Tower)
12.2019 - 12.2020

Customer Service Representative

ANCO BROTHER CO., LTD. (Pipay Tower)
04.2019 - 11.2019

kindergarten teacher

Milky Way School
02.2018 - 02.2019

Bachelor's Degree - Banking And Finance

ACLEDA University of Business
01.2016 - 01.2020

High School - undefined

Hun Sen Chumpouvorn High School
01.2013 - 01.2016

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NOUN CHANLEAKENAOperations Supervisor