Nimol Khem
Branch Operation Support Supervisor
Cambodia
Summary
Accomplished Branch Operations Officer with a proven track record at ABA Bank, enhancing customer satisfaction and streamlining account management processes. Skilled in branch operations management and exceptional team collaboration, I significantly contributed to operational efficiency and customer service excellence. Expert in banking product knowledge and process improvement, ensuring meticulous attention to detail and organizational prowess.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Branch Operations Officer
ABA Bank
03.2023 - Current
- Support the process for account opening and validation in system as effective as possible.
- Making sure the documents submitted by front officers are accurate and valid. Take action to follow up in case provided documents are not complete.
- Upload the specimen signature form, signed by proper discretionary holder(s) on time manner.
- Control on daily operational, onboarding process, amendment process, account closure process and other operational.
- Contribute to efficient delivery of customer requests, including issuance of cheques book, cheques activation.
- Maintain a proper control sales kits and stock for passbook, fixed Deposit certificate,blank cheques book,take action to report and request for the new stock as necessary.
- Work in collaboration with front officers.
- Reviewed new accounts for required documentation.
- Enhanced customer satisfaction with prompt issue resolution and personalized service.
- Filling daily account opening file in order.
- Collecting account closure form from maker and filled it to file.
- Assist BM/DBMC on other operational tasks as assigned by BM/DBMCS.
Teller Officer
ABA BANK
10.2019 - 03.2023
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Assisted tellers in cashing checks by verifying signatures and amounts.
- Collaborated with team members for efficient workflow management and optimal customer service delivery.
- Trained newly hired tellers, providing extensive mentoring along with positive reinforcement to help employees meet monthly goals and reach objectives.
- Addressed employee issues and conflicts, applying listening and communication skills to promote quick resolution.
- Assisted in cross-selling bank products and services, contributing to overall branch growth.
- Developed strong relationships with customers, fostering loyalty and repeat business through exceptional service.
- Handled customer concerns effectively, resolving issues promptly and maintaining client trust.
- Processed customer transactions promptly, minimizing wait times.
- Offered personalized solutions for clients'' financial needs while adhering to strict confidentiality standards.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Assist other tasks by senior and supervisor.
Customer Service Officer
PRASAC MFI
02.2018 - 09.2019
- Assisted call-in customers with questions and orders.
- Assisted to opening Account for customer,preparing close account form,and other form as customer request, ATM, mobile app..ect.
- Uploading specimen,signature signed by discretionary holder(s) on time manner.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Completed data entry to record call notes, suggestions and questions.
- Responded to customer requests for products, services, and company information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Education
Bachelor of Arts - English Literature
National University of Management
Phnom Penh, Cambodia 04.2001 -
Bachelor of Arts - Accounting And Finance
Asia Euro University
Phnom Penh, Cambodia 04.2001 -
High School Diploma -
Meas Sophea Banive High School
Kampot, Cambodia 04.2001 -
Skills
Branch Operations Management
Decision-making capabilities
General Customer Service-related skills
Process improvement strategies
Banking product understanding
Check and verified all Document
Ability to work effectively in a team environment
Organizational and time management skills
Attention to details and accuracy
Computer literacy
Certification
General induction Program
Additional Information
REFERENCES
Name: Noun Chomrouen
Branch operation Supervisor at ABA BANK.
Mobile: 093 889 869
Name: Chuam Lylorng
Branch operation officer at ABA BANK
Mobile: 016 386 737
Timeline
Branch Operations Officer
ABA Bank
03.2023 - Current
Teller Officer
ABA BANK
10.2019 - 03.2023
General induction Program
10-2019
Customer Service Officer
PRASAC MFI
02.2018 - 09.2019
Bachelor of Arts - English Literature
National University of Management
04.2001 -
Bachelor of Arts - Accounting And Finance
Asia Euro University
04.2001 -
High School Diploma -
Meas Sophea Banive High School
04.2001 -