Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Receptionist
Nimol Khem

Nimol Khem

Branch Operation Support Supervisor
Cambodia

Summary

Accomplished Branch Operations Officer with a proven track record at ABA Bank, enhancing customer satisfaction and streamlining account management processes. Skilled in branch operations management and exceptional team collaboration, I significantly contributed to operational efficiency and customer service excellence. Expert in banking product knowledge and process improvement, ensuring meticulous attention to detail and organizational prowess.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Branch Operations Officer

ABA Bank
03.2023 - Current
  • Support the process for account opening and validation in system as effective as possible.
  • Making sure the documents submitted by front officers are accurate and valid. Take action to follow up in case provided documents are not complete.
  • Upload the specimen signature form, signed by proper discretionary holder(s) on time manner.
  • Control on daily operational, onboarding process, amendment process, account closure process and other operational.
  • Contribute to efficient delivery of customer requests, including issuance of cheques book, cheques activation.
  • Maintain a proper control sales kits and stock for passbook, fixed Deposit certificate,blank cheques book,take action to report and request for the new stock as necessary.
  • Work in collaboration with front officers.
  • Reviewed new accounts for required documentation.
  • Enhanced customer satisfaction with prompt issue resolution and personalized service.
  • Filling daily account opening file in order.
  • Collecting account closure form from maker and filled it to file.
  • Assist BM/DBMC on other operational tasks as assigned by BM/DBMCS.

Teller Officer

ABA BANK
10.2019 - 03.2023
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Assisted tellers in cashing checks by verifying signatures and amounts.
  • Collaborated with team members for efficient workflow management and optimal customer service delivery.
  • Trained newly hired tellers, providing extensive mentoring along with positive reinforcement to help employees meet monthly goals and reach objectives.
  • Addressed employee issues and conflicts, applying listening and communication skills to promote quick resolution.
  • Assisted in cross-selling bank products and services, contributing to overall branch growth.
  • Developed strong relationships with customers, fostering loyalty and repeat business through exceptional service.
  • Handled customer concerns effectively, resolving issues promptly and maintaining client trust.
  • Processed customer transactions promptly, minimizing wait times.
  • Offered personalized solutions for clients'' financial needs while adhering to strict confidentiality standards.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Assist other tasks by senior and supervisor.


Customer Service Officer

PRASAC MFI
02.2018 - 09.2019
  • Assisted call-in customers with questions and orders.
  • Assisted to opening Account for customer,preparing close account form,and other form as customer request, ATM, mobile app..ect.
  • Uploading specimen,signature signed by discretionary holder(s) on time manner.
  • Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
  • Completed data entry to record call notes, suggestions and questions.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.

Education

Bachelor of Arts - English Literature

National University of Management
Phnom Penh, Cambodia
04.2001 -

Bachelor of Arts - Accounting And Finance

Asia Euro University
Phnom Penh, Cambodia
04.2001 -

High School Diploma -

Meas Sophea Banive High School
Kampot, Cambodia
04.2001 -

Skills

Branch Operations Management

Certification

General induction Program

Additional Information

REFERENCES

Name: Noun Chomrouen

Branch operation Supervisor at ABA BANK.

Mobile: 093 889 869


Name: Chuam Lylorng

Branch operation officer at ABA BANK

Mobile: 016 386 737

Timeline

Branch Operations Officer

ABA Bank
03.2023 - Current

Teller Officer

ABA BANK
10.2019 - 03.2023

General induction Program

10-2019

Customer Service Officer

PRASAC MFI
02.2018 - 09.2019

Bachelor of Arts - English Literature

National University of Management
04.2001 -

Bachelor of Arts - Accounting And Finance

Asia Euro University
04.2001 -

High School Diploma -

Meas Sophea Banive High School
04.2001 -

Similar Profiles

CREATE PROFILE
Nimol KhemBranch Operation Support Supervisor