Nhim Phallith
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Head, Consumer Finance
Maybank Cambodia (PLC)
Phnom Penh, Cambodia
11.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Senior Team Leader, Mortgage
CIMB Bank Plc
Phnom Penh , Cambodia
01.2019 - 10.2022
- To deliver the approved budget
- To review on credit assessment and recommend for approval
- To develop business plan by setting sales, products and marketing strategy for all products related to lending
- To sort for Borey/ Developers to sing-up MOU.
- To monitor, review and analyze performance to ensure results are on track, and if not, recommend solutions/ action plan to rectify.
- To track and analyses business activities to anticipate future needs and propose recommendations;
- To come up with initiative to improve retail lending.
- To work with other internal stakeholders to smooth work process. To source, select and recruit high performing sale staff. Ensure that headcount target is maintained at all times
- To develop staff development program for sale t3eam and other members.
- To have strong staff engagement and staff retention activities.
- To manage asset quality and ensure low NPL for Retail Credit
- To monitor and implement controls to manage sandbagging, manipulation, loan cancellation, malpractices, non-compliance.
Branch Manager
CIMB, Mao Tse Tong Branch
Phnom Penh, Cambodia
03.2017 - 12.2018
- Procure new business, including growing portfolio of high-networth clients through customer acquisition and manage relationships with existing customers;
- Provide sound financial advice and dispensing customized solutions in alignment with the bank's standards and industry regulations;
- Branch Front Office Operations (e.g. Customer services; BDS functions; Cash Management; EBC operations);
- Responsible for the Balance Sheet and Income Statement of the Branch;
- General Administration (e.g. Security of the premises; User ID maintenance;)
- Develop strategies to track and analyses business activities to anticipate future needs and propose recommendations;
- Advise and provide solutions to internal and external customers on operational matters;
- Ensure prompt delivery of services to customers;
- Ensure effective utilisation of manpower;
- Work closely with Products and Marketing Department to ensure product offerings are continuously aligned with market needs.
- Other tasks as assigned.
Branch Manager
RHB Indochina Bank Limited
Kampong Cham
12.2012 - 03.2014
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Branch Manager
Maybank (Cambodia) Plc
Kampong Cham, Cambodia
12.2012 - 03.2014
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Deputy Branch Manager
Maybank (Cambodia) Plc
Phnom Penh, Cambodia
10.2011 - 11.2012
- Managed cross-selling initiatives that expanded existing customer relationships while bringing onboard new clientele, contributing to the overall growth of the branch.
- Ensured strict adherence to all regulatory requirements through consistent enforcement of policies and procedures across the branch team members.
- Collaborated with senior management to develop branch goals, aligning them with company objectives.
- Monitored employee performance and provided constructive feedback for professional growth and development.
Operations Executive
Maybank (Cambodia) Plc
Phnom Penh, Cambodia
07.2009 - 10.2011
- Developed strong relationships with vendors, leading to improved service levels and increased collaboration opportunities.
- Collaborated on operational support tasks to achieve common goal.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
Teller
Maybank (Cambodia) Plc
Phnom Penh, Cambodia
03.2008 - 07.2009
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Education
MBA - Management
National University of Management
Phnom Penh, Cambodia2014
BBA - Banking And Finance
Build Bright University
Phnom Penh, Cambodia2008
High School Diploma -
Santhormok High School
Phnom Penh, Cambodia2004
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Timeline
Head, Consumer Finance
Maybank Cambodia (PLC)
11.2022 - Current
Senior Team Leader, Mortgage
CIMB Bank Plc
01.2019 - 10.2022
Branch Manager
CIMB, Mao Tse Tong Branch
03.2017 - 12.2018
Branch Manager
RHB Indochina Bank Limited
12.2012 - 03.2014
Branch Manager
Maybank (Cambodia) Plc
12.2012 - 03.2014
Deputy Branch Manager
Maybank (Cambodia) Plc
10.2011 - 11.2012
Operations Executive
Maybank (Cambodia) Plc
07.2009 - 10.2011
Teller
Maybank (Cambodia) Plc
03.2008 - 07.2009
MBA - Management
National University of Management
BBA - Banking And Finance
Build Bright University
High School Diploma -
Santhormok High School