Nhim Phallith
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Head, Consumer Finance
Maybank Cambodia (PLC)
2022.11 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Senior Team Leader, Mortgage
CIMB Bank Plc
2019.01 - 2022.10
- To deliver the approved budget
- To review on credit assessment and recommend for approval
- To develop business plan by setting sales, products and marketing strategy for all products related to lending
- To sort for Borey/ Developers to sing-up MOU.
- To monitor, review and analyze performance to ensure results are on track, and if not, recommend solutions/ action plan to rectify.
- To track and analyses business activities to anticipate future needs and propose recommendations;
- To come up with initiative to improve retail lending.
- To work with other internal stakeholders to smooth work process. To source, select and recruit high performing sale staff. Ensure that headcount target is maintained at all times
- To develop staff development program for sale t3eam and other members.
- To have strong staff engagement and staff retention activities.
- To manage asset quality and ensure low NPL for Retail Credit
- To monitor and implement controls to manage sandbagging, manipulation, loan cancellation, malpractices, non-compliance.
Branch Manager
CIMB, Mao Tse Tong Branch
2017.03 - 2018.12
- Procure new business, including growing portfolio of high-networth clients through customer acquisition and manage relationships with existing customers;
- Provide sound financial advice and dispensing customized solutions in alignment with the bank's standards and industry regulations;
- Branch Front Office Operations (e.g. Customer services; BDS functions; Cash Management; EBC operations);
- Responsible for the Balance Sheet and Income Statement of the Branch;
- General Administration (e.g. Security of the premises; User ID maintenance;)
- Develop strategies to track and analyses business activities to anticipate future needs and propose recommendations;
- Advise and provide solutions to internal and external customers on operational matters;
- Ensure prompt delivery of services to customers;
- Ensure effective utilisation of manpower;
- Work closely with Products and Marketing Department to ensure product offerings are continuously aligned with market needs.
- Other tasks as assigned.
Branch Manager
RHB Indochina Bank Limited
2012.12 - 2014.03
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Branch Manager
Maybank (Cambodia) Plc
2012.12 - 2014.03
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Deputy Branch Manager
Maybank (Cambodia) Plc
2011.10 - 2012.11
- Managed cross-selling initiatives that expanded existing customer relationships while bringing onboard new clientele, contributing to the overall growth of the branch.
- Ensured strict adherence to all regulatory requirements through consistent enforcement of policies and procedures across the branch team members.
- Collaborated with senior management to develop branch goals, aligning them with company objectives.
- Monitored employee performance and provided constructive feedback for professional growth and development.
Operations Executive
Maybank (Cambodia) Plc
2009.07 - 2011.10
- Developed strong relationships with vendors, leading to improved service levels and increased collaboration opportunities.
- Collaborated on operational support tasks to achieve common goal.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
Teller
Maybank (Cambodia) Plc
2008.03 - 2009.07
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Education
MBA - Management
National University of Management
Phnom Penh, Cambodia2014
BBA - Banking And Finance
Build Bright University
Phnom Penh, Cambodia2008
High School Diploma -
Santhormok High School
Phnom Penh, Cambodia2004
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Timeline
Head, Consumer Finance
Maybank Cambodia (PLC)
2022.11 - Current
Senior Team Leader, Mortgage
CIMB Bank Plc
2019.01 - 2022.10
Branch Manager
CIMB, Mao Tse Tong Branch
2017.03 - 2018.12
Branch Manager
RHB Indochina Bank Limited
2012.12 - 2014.03
Branch Manager
Maybank (Cambodia) Plc
2012.12 - 2014.03
Deputy Branch Manager
Maybank (Cambodia) Plc
2011.10 - 2012.11
Operations Executive
Maybank (Cambodia) Plc
2009.07 - 2011.10
Teller
Maybank (Cambodia) Plc
2008.03 - 2009.07
MBA - Management
National University of Management
BBA - Banking And Finance
Build Bright University
High School Diploma -
Santhormok High School
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