THORN RATHA

• Assisted customers with sales transactions accurately and efficiently, including cash, check, card and layaway payments.
• Created a world-class experience for customers using top-notch communication skills.
• Completed daily cash and credit sales reports for supervisors and store managers.
• Maintained the cleanliness and order of checkout areas on an hourly basis.

• Assigns guests to the proper rooms upon check-in
• Answers customer queries via phone, online, or in person
• Manages phone and online reservations and event bookings
• Processes customer payments and verifies credit card information
• Maintains accurate records of bookings and payments
• Escalates more critical issues and concerns to supervisor or appropriate teams

Monitors and supervises flow of service at the assigned station in the Restaurant. Presents guests check and follow all billing procedures. Participates in daily briefings and monthly communication meetings to discuss various aspects of food service and preparation. Ensure subordinates carry out pre-service duties. Ensure grooming and general appearance of staff conforms to Hotel standards Ensure adequate of supplies, materials, and requisition for general supplies. Ensure subordinates properly carry out side duties. Ensure all fixtures and operating equipment is in good working condition. Ensure good general appearance and maintenance of restaurant working areas