Ney Phearak
Phnom Penh
Summary
A highly motivated professional with a background in logistics, eager to leverage my skills and expertise in a dynamic team environment. Seeking an opportunity contribute effectively to management team, utilizing my strong analytical abilities and logistical acumen to drive strategic decision-making and enhance operational efficiency. Commitment to continuous leaning and growth. I am to bring fresh perspectives and innovation solution to the table, while collaboration with colleagues to achieve organizational goal.
Overview
7
7
years of professional experience
Work History
Customer Service Agent
Maersk Logistic Cambodia
Phnom Penh
06.2024 - Current
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Provided product information to customers in a timely manner.
- Resolved customer complaints quickly and efficiently.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
Lead Logistic - Data Agent
Maersk Logistic Cambodia
Phnom Penh
06.2021 - 05.2024
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
- Utilized computer systems for tracking, information gathering and and or troubleshooting.
- Created weekly reports on sales figures and provided analysis on trends within assigned area of responsibility.
- Attended team meetings regularly to discuss updates on products, services and policies changes.
Customer Service Agent
Maersk Logistic Cambodia
Phnom Penh
12.2020 - 06.2021
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Identified opportunities to improve customer service processes and procedures.
- Created reports detailing customer interactions for management review.
Documentation Specialist
Maersk Logistic Cambodia
Phnom Penh
03.2020 - 12.2020
- Reviewed and edited technical documents such as user manuals, installation guides, and system documentation.
- Performed quality assurance checks on all documentation material before final publication.
- Communicated to identify and meet documentation needs.
- Verified accuracy and integrity of supplied data against established standards.
Data Operations Associate
Damco
Phnom Penh
04.2017 - 01.2019
- Analyzed data to identify trends in order processing times and customer complaints.
- Prepared detailed reports on operational performance metrics for management review.
- Assisted with the development of new processes and procedures to improve efficiency.
Education
BBA - General Management
National University of Management
Phnom Penh03-2023
High School Diploma -
Hun Sen Bun Rany Psar Derm Thkov
Phnom Penh10-2015
Skills
- Case Management
- Customer Relationship Management (CRM)
- MS Office
- Customer Service
- Customer Relations
- Teamwork and Collaboration
- Organization and Time Management
- Effective Communication
Languages
Khmer
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Customer Service Agent
Maersk Logistic Cambodia
06.2024 - Current
Lead Logistic - Data Agent
Maersk Logistic Cambodia
06.2021 - 05.2024
Customer Service Agent
Maersk Logistic Cambodia
12.2020 - 06.2021
Documentation Specialist
Maersk Logistic Cambodia
03.2020 - 12.2020
Data Operations Associate
Damco
04.2017 - 01.2019
BBA - General Management
National University of Management
High School Diploma -
Hun Sen Bun Rany Psar Derm Thkov
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