Natchakit (Tan) Phawakhunkiti
General Manager
57 Phsar Prum Salakrau, Pailin Province
Summary
General Manager, My mission is to exceed guests ‘needs and expectations by providing excellent and high standard service while bringing outstanding results and profitability, expressing my core values of hospitality and living in a style that inspire people. I thrill in nurturing the talent in me by continuously enhancing my skills and I am willing to work as a key player in a challenging and creative environment to explore my potential, individually or within a team.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
General Manager
Grand Pailin Casino& Resort
08.2022 - Current
- Preopening
- 197 rooms+ CASINO+DUTY FREE
- 200 Team member
General Manager
Phukalini Luxury pool villa and Onsen
Hua Hin
11.2021 - 07.2022
- Prepared annual budgets with controls to prevent overages.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Utilized enterprise risk management software to improve operational insight and planning.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Cluster Executive Assistant Manager, Acting Hotel Manager
Centara Pattaya Hotel and Centara Nova Hotel
Pattaya
03.2019 - 10.2021
- Centara Pattaya 226 rooms+ Centara Nova 79 rooms total 305 rooms
- 106 team member
- Trip Advisor ranking from 50 of March 2019 to 27 positions within 8 Months
- Global review index from 77% of March 2019 to 87.64% of December 2019
Executive Housekeeper
Melia Hanoi Hotel
Hanoi
01.2015 - 03.2019
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
- Kept building entryway glass clean and polished for professional presentation.
Executive Housekeeper
Putahracsa Resort Hua Hin
11.2013 - 01.2015
- 52 resort rooms and 15 private pool villas
- 20 team members, Room attendants, Laundry and Uniform Attendants, Handy Man
- Number one trip advisor Rankings Hotel in Hua Hin
- Creating new SOP for Housekeeping
- Opening New Phase 16 villas 2014
- Achieved 98% Guests satisfies score from, https://www.centarahotelsresorts.com/centara/ckc
Executive Housekeeper
Centara Koh Chang Resort
09.2012 - 10.2013
- Private Villas and 80 resort rooms
- 36 team member ( Thai and Cambodian)
- Room attendants, Laundry and Uniform Attendants, Handy Man, Florists
- Completed rebranding project
- In charge Spa Manager and Chef Engineer 3 Months
- Butler for Princess Atitiyakhorn Kitikul
- Achieved 100% after operation checkup for room cleanliness and conditions
- Https://mantrasamui.com
Executive Housekeeper
Mantra Samui Resort, Resort Phuket
01.2011 - 08.2012
- 88 resort rooms
- 34 team members , Room attendants, Laundry and Uniform Attendants, Handy Man
- Completed pre-opening
- Number three ranking from trip advisor after opening three months
- Creating new SOP for Housekeeping and Spa Department
- In charge Spa Manager for the pre –opening https://www.sixsenses.com/resorts/yao-noi
- Six senses
Asst. Executive Housekeeper
01.2010 - 06.2011
- 57 private pool villas
- 57 team members Room attendants, Laundry and Uniform Attendants, Handy Man
- Gardeners, Florists
- Got promotions from Housekeeping supervisor to Assistant Executive Housekeeper after 3 months joining the company
- The Number one ranked from Trip Advisor Phuket
- Achieved 98% guest’s satisfaction
- Train the trainer certificate 2010 https://www.fairmont.com/dubai
Server
Fairmont Hotel Dubai
09.2008 - 10.2009
- Spectrum on One restaurant
- Best Brunch restaurant from Guide award 2009
- Basic Food Hygiene training 2009 https://www.princess.com
Stateroom Steward
01.2002 - 01.2008
- Room stewards, Bell Boy, Pool boy, Accommodation Attendants, Office Stewards, Utility cleaner
- Got Promotions to the higher position in every contract from, Firefighting certificate from St.Thomas USA
- The certificate of completion from princess U.2001
Education
Room division specialization Certificate - Hotel Management
American Hotel
01.2018 - 12.2018
Bachelor Degree - undefined
05.1997 - 11.2000
Oracle, Micros, Comanche, Eagle - undefined
Ramkhamheang University
Skills
A Self-motivated professional with ability to learn task quicklyAn Analytical mind with ability to think clearly and logically
Additional Information
- Car driving with license
Timeline
General Manager
Grand Pailin Casino& Resort
08.2022 - Current
General Manager
Phukalini Luxury pool villa and Onsen
11.2021 - 07.2022
Cluster Executive Assistant Manager, Acting Hotel Manager
Centara Pattaya Hotel and Centara Nova Hotel
03.2019 - 10.2021
Room division specialization Certificate - Hotel Management
American Hotel
01.2018 - 12.2018
Executive Housekeeper
Melia Hanoi Hotel
01.2015 - 03.2019
Executive Housekeeper
Putahracsa Resort Hua Hin
11.2013 - 01.2015
Executive Housekeeper
Centara Koh Chang Resort
09.2012 - 10.2013
Executive Housekeeper
Mantra Samui Resort, Resort Phuket
01.2011 - 08.2012
Asst. Executive Housekeeper
01.2010 - 06.2011
Server
Fairmont Hotel Dubai
09.2008 - 10.2009
Stateroom Steward
01.2002 - 01.2008
Bachelor Degree - undefined
05.1997 - 11.2000
Oracle, Micros, Comanche, Eagle - undefined
Ramkhamheang University