Microsoft Office (Word, Excel, PowerPointetc)
Nary Khon
Phnom Penh
Summary
Proactive Sales Administrator offering 3-year background processing sales orders, arranging deliveries and rendering after-sales support. Liaises well with suppliers and handling ad-hoc customer sales queries and orders. Proficient in SalesForce CRM coupled with in-depth knowledge of paper and digital filing systems. Communicative and direct professional committed to achieving quality results.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
SALES ADMINISTRATOR
RMA Cambodia Plc
09.2023 - Current
- Supported the onboarding of new sales team members, facilitating their integration into the team smoothly.
- Facilitated communication between the sales team and other departments, fostering a collaborative work environment conducive to achieving company goals.
- Implemented process improvements that resulted in reduced order processing times and increased customer satisfaction levels.
- Streamlined processes for increased efficiency in sales support tasks.
- Prepared regular reports on sales performance metrics, identifying areas for improvement and growth opportunities.
- Enhanced customer satisfaction with prompt and accurate order processing.
- Maintained up-to-date records, contributing to accurate sales forecasting and reporting.
- Monitored inventory levels, coordinating replenishment orders when necessary to avoid stockouts.
- Collaborated with cross-functional teams to ensure smooth product delivery.
- Managed client database, ensuring accurate and updated information for targeted marketing campaigns.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
ADMINISTRATIVE SPECIALIST
Dynamic Pharma Co., Ltd
07.2021 - 08.2023
- Expedited project completion times by effectively prioritizing tasks based on deadlines and resource availability.
- Managed schedules, appointments, and travel arrangements for executives, ensuring seamless coordination of events.
- Enhanced team productivity by providing administrative support and coordinating daily operations.
- Reduced expenses by negotiating favorable contracts with vendors and service providers.
- Supported departmental goals by collaborating with colleagues on cross-functional projects.
- Minimized errors in documentation through meticulous proofreading, editing, formatting skills.
- Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Monitored and managed expenses with allotted budgets and reviewed and approved expense reports.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Prepared detailed documents and reports in adherence administrative processes.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
RECEPTIONIST
Dynamic Pharma Group
04.2020 - 06.2021
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Coordinated travel arrangements for executives, ensuring seamless itineraries that met all requirements.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Reduced incoming call response time by implementing an effective call routing system.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Education
BACHELOR'S TESOL -
Pannasastra University of Cambodia
01.2018 - 04.2022
HIGH SCHOOL DIPLOMA - undefined
Toul Tom Pong High School
01.2015 - 04.2017
Skills
Production Support
Account development
Sales Support
Sales Tracking
Client Relationship Management
Proposal Development
Performance Management
Sales operation
Order Management
Vendor Management
Promotional sales events
Relationship Building
Systems and software expertise
Team Oversight
References
- Ms. Chan Ousphia, Operation Manager, R M A (Cambodia) Plc, 078 999 194
- Mr. Khon Nara, Sales Supervisor, Auskhmer Import Export Co., Ltd., 096 287 0082
Accomplishments
- Collaborated with team of related in ISO Apply in the development for ISO.
- Achieved Recognition Award by completing project tender document with accuracy and efficiency.
- Managed the support of team to get award winning sales team Achievement
Additional Information
· Sharing Session Estimate Freight Charge & Clearance Fee
· Sharing Session SOP (Standard Operation Process)
· Sharing Session on Product Registration & Import Permit
· Sharing Session for Business Etiquette
· Sharing Session for Cyber Attack for IT Technology
Software
Sales Operation System
Interests
Blogging Literature, including novels and non-fiction books Cooking and baking Music, including playing instruments and attending concerts
Timeline
SALES ADMINISTRATOR
RMA Cambodia Plc
09.2023 - Current
ADMINISTRATIVE SPECIALIST
Dynamic Pharma Co., Ltd
07.2021 - 08.2023
RECEPTIONIST
Dynamic Pharma Group
04.2020 - 06.2021
BACHELOR'S TESOL -
Pannasastra University of Cambodia
01.2018 - 04.2022
HIGH SCHOOL DIPLOMA - undefined
Toul Tom Pong High School
01.2015 - 04.2017