Microsoft Office (Word, Excel, PowerPointetc)
Nary Khon
Phnom Penh
Summary
Proactive Sales Administrator offering 3-year background processing sales orders, arranging deliveries and rendering after-sales support. Liaises well with suppliers and handling ad-hoc customer sales queries and orders. Proficient in SalesForce CRM coupled with in-depth knowledge of paper and digital filing systems. Communicative and direct professional committed to achieving quality results.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
SALES ADMINISTRATOR
RMA Cambodia Plc
09.2023 - Current
- Supported the onboarding of new sales team members, facilitating their integration into the team smoothly.
- Facilitated communication between the sales team and other departments, fostering a collaborative work environment conducive to achieving company goals.
- Implemented process improvements that resulted in reduced order processing times and increased customer satisfaction levels.
- Streamlined processes for increased efficiency in sales support tasks.
- Prepared regular reports on sales performance metrics, identifying areas for improvement and growth opportunities.
- Enhanced customer satisfaction with prompt and accurate order processing.
- Maintained up-to-date records, contributing to accurate sales forecasting and reporting.
- Monitored inventory levels, coordinating replenishment orders when necessary to avoid stockouts.
- Collaborated with cross-functional teams to ensure smooth product delivery.
- Managed client database, ensuring accurate and updated information for targeted marketing campaigns.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
ADMINISTRATIVE SPECIALIST
Dynamic Pharma Co., Ltd
07.2021 - 08.2023
- Expedited project completion times by effectively prioritizing tasks based on deadlines and resource availability.
- Managed schedules, appointments, and travel arrangements for executives, ensuring seamless coordination of events.
- Enhanced team productivity by providing administrative support and coordinating daily operations.
- Reduced expenses by negotiating favorable contracts with vendors and service providers.
- Supported departmental goals by collaborating with colleagues on cross-functional projects.
- Minimized errors in documentation through meticulous proofreading, editing, formatting skills.
- Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Monitored and managed expenses with allotted budgets and reviewed and approved expense reports.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Prepared detailed documents and reports in adherence administrative processes.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
RECEPTIONIST
Dynamic Pharma Group
04.2020 - 06.2021
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Coordinated travel arrangements for executives, ensuring seamless itineraries that met all requirements.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Reduced incoming call response time by implementing an effective call routing system.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Education
BACHELOR'S TESOL -
Pannasastra University of Cambodia
01.2018 - 04.2022
HIGH SCHOOL DIPLOMA - undefined
Toul Tom Pong High School
01.2015 - 04.2017
Skills
References
- Ms. Chan Ousphia, Operation Manager, R M A (Cambodia) Plc, 078 999 194
- Mr. Khon Nara, Sales Supervisor, Auskhmer Import Export Co., Ltd., 096 287 0082
Accomplishments
- Collaborated with team of related in ISO Apply in the development for ISO.
- Achieved Recognition Award by completing project tender document with accuracy and efficiency.
- Managed the support of team to get award winning sales team Achievement
Additional Information
· Sharing Session Estimate Freight Charge & Clearance Fee
· Sharing Session SOP (Standard Operation Process)
· Sharing Session on Product Registration & Import Permit
· Sharing Session for Business Etiquette
· Sharing Session for Cyber Attack for IT Technology
Software
Sales Operation System
Interests
Blogging Literature, including novels and non-fiction books Cooking and baking Music, including playing instruments and attending concerts
Timeline
SALES ADMINISTRATOR
RMA Cambodia Plc
09.2023 - Current
ADMINISTRATIVE SPECIALIST
Dynamic Pharma Co., Ltd
07.2021 - 08.2023
RECEPTIONIST
Dynamic Pharma Group
04.2020 - 06.2021
BACHELOR'S TESOL -
Pannasastra University of Cambodia
01.2018 - 04.2022
HIGH SCHOOL DIPLOMA - undefined
Toul Tom Pong High School
01.2015 - 04.2017
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