To identify areas for productivity gain and continual improvement.
Assistant Manager - Customer Service (B2B & B2C)
Xpressbees Logistics Solutions Private Ltd
2018.10 - 3 2024
- Managed a team of 18-20 staff members
- Preparing data analysis on projections, performance achievements, and delivery percentage escalations
- Getting the team performed as per the management expectations
- Data Analysis on Projections, Achievements and Escalations of Delivery Percentage
- Preparing roster and making sure that same is adhered to along with the break adherence
- Maintaining the attendance tracker of the process and timely feedback is shared for unplanned absenteeism
- Sharing feedback, conducting coaching sessions and motivate team to perform well
- Highlighting issues to different departments for smooth functioning of the process
- Coordinating with IT team for ID creations and tech related concerns
- Ability to manage team with progress
- Ensure the compliance and consistency of the solutions
- Manages escalations on behalf of users and suppliers to ensure successful resolution
- Communicating needs & objectives to managers & key personnel in procurement, logistics & distribution
- To prepare Daily, Weekly & Monthly MIS Report
- Willingness to work unusual hours
- Able to evaluate complex situations and find solutions for them
- Assigned the tasks of maintaining proper record of data as required
- Monitor client queries on daily basis, analyze and take action accordingly
- Effectively communicate with client via different modes
- Keep clients updated with open order data to avoid bottleneck
- Respond to employee concerns and work with leadership and departments to resolve each
- Producing and presenting performance reports to manager
- Monitoring and analyzing the overall performance of the team.
