Myat Su Mon Khin
Phnom Penh
Summary
Experienced and results-driven Sales Operations and Supply Chain leader with over 13 years of experience in the FMCG, hospitality, and foodservice industries across Myanmar and Singapore. Proven track record in pioneering new markets, leading cross-functional projects, optimizing operational processes, and delivering consistent sales growth. Adept at managing distributor networks, deploying digital tools, and driving business transformation. Known for enhancing operational efficiency, empowering teams, and ensuring seamless product availability. Highly adaptable and analytical, with a passion for continuous improvement and innovation in both sales and supply planning functions.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Route to Consumer Project Manager
Heineken Myanmar
Yangon
09.2023 - 04.2024
- Successfully launch of new distribution model (Strategic Wholesalers) to broaden national coverage and advance Heineken's goal of becoming No.1 brewery in Myanmar.
- Led cross-functional teams, ensuring project delivery on time and in full.
- Regularly delivered updates on project status and obstacles to Management Team, encompassing CEO.
- Oversaw project milestones and implemented tracking systems to synchronize stakeholders
Sales Operations Manager (Head of Function)
Heineken Myanmar
Yangon
08.2021 - 05.2022
- Oversaw sales operations department to ensure seamless functioning through collaboration with stakeholders, including sales team, finance team, trade marketing team, supply chain team, and distributors.
- Analyzed Primary Sales and Secondary Sales Data for internal team accurately and promptly
- Directed distributor activities to ensure uninterrupted operations in inventory control, system performance, accounts receivable, accounts payable, and KPI evaluation.
- Collaborated with demand planners to guarantee production plan aligned with market demand.
- Deployed new ERP system 'DIS' and synchronized it with Power BI dashboards to ensure complete sales visibility.
- Facilitated launch of new primary sales system 'Glassrun'.
- Spearheaded Route to Consumer initiatives and digitized sales communication tools (e.g., Promo Blast).
Supply Chain Planning Manager
Unilever Myanmar
Yangon
01.2021 - 05.2021
- Managed inventory planning and purchase orders based on demand forecasts from CD and Marketing.
- Coordinated with SU planning and MRP teams for FG, and raw/packaging material supply.
- Reported on supply risks, the DOH, and inventory to leadership on a regular basis.
- Led network innovation, consumer promotion, and transition projects with various stakeholders to secure successful and prompt launches.
- Facilitated Monthly ADM and weekly S&OP meetings to collaborate with Marketing team and Sales team for effective demand forecast planning.
Customer Development Operations Manager, Unilever Food Solutions
Unilever Myanmar
Yangon
06.2017 - 12.2020
- Oversaw CD operations and distributor management across Myanmar.
- Analyzed all sales reports promptly for both local team and regional team (SEA).
- Managed promotion budget for CD team and implemented promotional strategies with all distributors.
- Directed demand plan to maintain balanced stock inventory levels, preventing shortages and surplus inventory
- Excelled in Armstrong sales team system and facilitated coordination with global team for system-related challenges
- Implemented SAP "Leveredge" system for UFS and distributors
- Forecasted primary sales metrics for Unilever Food Solutions on a monthly schedule
- Partnered with marketing and GM for strategic planning.
Area Sales Manager (Yangon), Unilever Food Solutions
Unilever Myanmar
Yangon
05.2014 - 05.2017
- Achieved over 50% USG growth annually by expanding the customer base and product range.
- Acquired numerous new customers in Yangon.
- Expanded product offerings with diverse SKUs in Yangon.
- Led and coached Yangon sales reps, ensuring high-quality service, and client satisfaction.
- Organized corporate launches and chef training events with marketing and culinary teams.
- Oversaw distributors to guarantee exceptional delivery service for all customers.
Key Account Executive, Unilever Food Solutions
Unilever Myanmar
Yangon
12.2012 - 04.2014
- Pioneered UFS market entry in Yangon, achieving 100% sales targets.
- Established lasting customer connections and coached junior sales team on product and customer development initiatives.
- Ensured high-quality service for existing customers.
- Served as solutions provider regarding products, services, and usage instructions
- Partnered with chefs on menu ideation while advising Brand Ambassadors and key customers on kitchen efficiency and hygiene
Sales Executive
Woleco Hotel Supplies Pte Ltd
Singapore
11.2009 - 08.2012
- Reached 100% sales targets through excellent client service and market insight.
- Acted as a solutions provider regarding issues of service and products.
- Issued quotation to operators on time.
- Grab new operators by understanding their needs.
- Managed demand planning, urgent deliveries, and outstanding collections.
- Supported inventory tracking and procurement to avoid out-of-stocks.
Trainee (Front Office Department - Executive Lounge)
M Hotel
Singapore
01.2009 - 07.2009
- Delivered award-winning guest service (“Outstanding Service Experience”).
- Handled food & beverage operations and stock inventory.
- Proficient utilization of Opera reservation system.
Trainee
Air Bagan Pte Ltd
Singapore
09.2007 - 12.2007
- Supported reservations and ticketing to agents and passengers
- Facilitated telegraphic transfers at banks to support finance department operations.
- Ensured seamless passenger transactions during check-in at airport operations.
- Administered superior customer service and handled reporting for daily travel data.
Education
Bachelor of Arts - Business (Hospitality Management)
University of Wales
UK07.2009
Advanced Diploma - Tourism and Hospitality Management
Hartford Institute
Singapore01.2008
GCE O’ Levels -
British Council
Yangon05.2006
Skills
- Strategic planning
- Effective communication
- Project management
- Planning and scheduling
- Multi-stakeholder asset management
- Customer relationship management
- Microsoft Office proficiency
- Data analysis
Certification
- IBM Data Analyst Certificate, 04/01/25
- Data Analysis with Python from IBM, 03/01/25
- Python for Data Science and AI from IBM, 01/01/25
- Presentation Skills from British Council, 02/01/15
- Abacus Basic CRS from Abacus Training Center, 07/01/07
- English as a Second Language - Level 4 from Hartford Institute, 05/01/07
References
- Jorrit Tuinhof, Sales & Trade Marketing Director, Heineken Myanmar, (+95) 9767340069, jorrit.tuinhof@heineken.com
- Francis Hansboyd Ong, General Manager, Unilever Food Solutions, Myanmar, Cambodia, Laos, (+852) 97328164, Francishansboyd.ong@gmail.com
- Ms. Areen New, Purchasing Manager, Goodwood Park Hotel, Singapore, (+65) 9188 8124, areen_new@yahoo.com.sg
- Mr. William Hoe, Program Director, Raffles College of Higher Education, Singapore, (+65) 93680697, williamhoe@hartford-institute.edu.sg
Languages
- English
- Burmese
Personal Information
- Date of Birth: 05/19/88
- Gender: Female
- Nationality: Myanmar
Timeline
Route to Consumer Project Manager
Heineken Myanmar
09.2023 - 04.2024
Sales Operations Manager (Head of Function)
Heineken Myanmar
08.2021 - 05.2022
Supply Chain Planning Manager
Unilever Myanmar
01.2021 - 05.2021
Customer Development Operations Manager, Unilever Food Solutions
Unilever Myanmar
06.2017 - 12.2020
Area Sales Manager (Yangon), Unilever Food Solutions
Unilever Myanmar
05.2014 - 05.2017
Key Account Executive, Unilever Food Solutions
Unilever Myanmar
12.2012 - 04.2014
Sales Executive
Woleco Hotel Supplies Pte Ltd
11.2009 - 08.2012
Trainee (Front Office Department - Executive Lounge)
M Hotel
01.2009 - 07.2009
Trainee
Air Bagan Pte Ltd
09.2007 - 12.2007
Bachelor of Arts - Business (Hospitality Management)
University of Wales
Advanced Diploma - Tourism and Hospitality Management
Hartford Institute
GCE O’ Levels -
British Council
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