MUHAMMAD TAHIRKHELI
Mandaluyong City
Summary
I seek to contribute to an international organization where collaboration and hard work are valued. I am eager to apply my skills and knowledge in a dynamic environment that offers opportunities for growth and learning from colleagues and mentors.
Knowledgeable customer service management professional successful at improving team productivity, reducing escalated calls and increasing customer satisfaction scores.
Overview
21
21
years of professional experience
Work History
Bilingual URDU Customer Service Representative
INTERACTECH SOLUTIONS INC
03.2024 - 11.2024
- Ensured optimum customer satisfaction by offering comprehensive support in English and Urdu.
- Solved customer inquiries and issues in an efficient manner.
- Contributed to enhancing service quality and elevating the overall customer experience through collaboration with internal teams.
Bilingual Urdu/Hindi Sales Exe. (Indian Market)
GAMMA INTERACTIVE INC
09.2023 - 02.2024
- Drove sales growth and enhanced customer engagement in the Indian market.
Bilingual Urdu Transcriber Global Delivery GAMA Department
APPEN SERVICES PHILIPPINES
02.2023 - 04.2023
- Supported the Global Delivery GAMA Department by transcribing content accurately and efficiently in Urdu.
Guest Hosting
SHANILYN RESIDENCY
04.2019 - 11.2021
- Ensured exceptional guest service delivery and efficiently handled daily operational tasks in the hospitality sector at Shanilyn Residency Urban Deca Tower, Manila.
Farm Management Activities
AGRICULTURE AND FARMING
03.2018 - 03.2019
- Executed efficient management of day-to-day tasks and responsibilities on a family-owned farm.
E commerce
Hawk Impex SDN. BHD.
01.2017 - 12.2017
- Managed digital marketing strategies and online sales for the company.
Farm Management Activities
AGRICULTURE AND FARMING
12.2014 - 11.2016
- Oversaw and managed all aspects of the daily operations on a family-owned farm.
Assistant Manager
TRC Pak Holdings SDN. BHD.
01.2014 - 11.2014
- Restaurants chain Under the name of "Al Reef Arabic Restaurants" Arabic Cuisines
- Supervised operations for “Al Reef Arabic Restaurants,” ensuring compliance with food quality and hygiene standards.
Restaurant Cashier
TRC Pak Holdings SDN. BHD.
05.2013 - 12.2013
- Managed the Point of Sale system while overseeing customer transactions to deliver exceptional customer service.
Purchasing Incharge
Bin Zia Holdings SDN. BHD.
09.2012 - 05.2013
- Restaurants Chain Under the name of "BUDYZ" Western ,Italian , Mexican Cuisine
- Evaluated purchase orders, maintained supplier communications, and ensured timely availability of materials.
Self Employed
Sabir Ali Khan And Sons
11.2005 - 12.2008
- Managed day-to-day business operations, supplier negotiations, and employee management.
Internship
Pakistan Mobile Communications Limited (Mobilink GSM)
03.2004 - 09.2004
- Provided customer support and assisted in sales within the Customer Services Department.
Education
ACCA : FIA - FINANCIAL ACCOUNTING
Association of Chartered Certified Accountants
2025
BACHELORS OF COMMERCE (2YEARS) -
University of The Punjab
08.2002
High School Diploma -
Punjab College Of Commerce
Islamabad04.1999
Skills
- Good English Communication Skills
- Computerized Accounting Software
- Farming and Farm Management
- Quality Control
- Microsoft office proficiency
- Customer Service
- Live chat support
- Client relations
- Task prioritization
- Customer relationship management (CRM)
Languages
Urdu
Advanced
C1
English
Upper Intermediate
B2
Personal Information
- Passport Number: AM 7120234
- Date of birth: 06/06/1981
- Gender: Male
- Marital status: Married
Hobbies and interests
- TRAVELING
- HIKING
- COOKING
Timeline
Bilingual URDU Customer Service Representative
INTERACTECH SOLUTIONS INC
03.2024 - 11.2024
Bilingual Urdu/Hindi Sales Exe. (Indian Market)
GAMMA INTERACTIVE INC
09.2023 - 02.2024
Bilingual Urdu Transcriber Global Delivery GAMA Department
APPEN SERVICES PHILIPPINES
02.2023 - 04.2023
Guest Hosting
SHANILYN RESIDENCY
04.2019 - 11.2021
Farm Management Activities
AGRICULTURE AND FARMING
03.2018 - 03.2019
E commerce
Hawk Impex SDN. BHD.
01.2017 - 12.2017
Farm Management Activities
AGRICULTURE AND FARMING
12.2014 - 11.2016
Assistant Manager
TRC Pak Holdings SDN. BHD.
01.2014 - 11.2014
Restaurant Cashier
TRC Pak Holdings SDN. BHD.
05.2013 - 12.2013
Purchasing Incharge
Bin Zia Holdings SDN. BHD.
09.2012 - 05.2013
Self Employed
Sabir Ali Khan And Sons
11.2005 - 12.2008
Internship
Pakistan Mobile Communications Limited (Mobilink GSM)
03.2004 - 09.2004
BACHELORS OF COMMERCE (2YEARS) -
University of The Punjab
ACCA : FIA - FINANCIAL ACCOUNTING
Association of Chartered Certified Accountants
High School Diploma -
Punjab College Of Commerce
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