Morn Meng Ann
Phnom Penh,12
Summary
Accomplished Events and Operation Manager with a proven track record at The Premier Palace Hotel and Spa, excelling in operations management and customer service. Demonstrated success in driving sales targets by over 60% through effective marketing strategies and staff development. Skilled in networking and contract management, adept at fostering client relationships and leading teams to exceed corporate objectives.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Events and Operation Manager
The Premier Palace Hotel and Spa
10.2023 - Current
- Company Overview: The Premier Palace is a renowned Chinese restaurant located right in front of Aeon Mall Sen Sok
- This large restaurant offers a variety of dining experiences, including Chinese hot pot, an extensive Chinese à la carte menu, Chinese omakase options, a banquet room for special gatherings, and even a hotel for a complete experience
- With its prime location and diverse menu offerings, The Premier Palace Restaurant is a go-to spot for those craving authentic Chinese cuisine in a welcoming and friendly atmosphere
- Whether you're looking for a casual meal or planning a special event, this restaurant truly has something for everyone to enjoy
- Driven sales target to achieve every month
- Implement sales strategy to survive all market share
- Promote and clutter product and services awareness
- Cold call every target led to generate high profitable every single month
- Lead restaurant brand awareness
- Coordinator with every sector to overcome revenue
- Discuss with head of chef for customer requirement
- Stand company revenue maker
- Other leading sales team to break record
- Supportive actives with customer from early to end
- Attend social event to businesses matching
- Planning & Organizing sales teams
- Report and forecasting sales for events, corporate
- The Premier Palace is a renowned Chinese restaurant located right in front of Aeon Mall Sen Sok
- This large restaurant offers a variety of dining experiences, including Chinese hot pot, an extensive Chinese à la carte menu, Chinese omakase options, a banquet room for special gatherings, and even a hotel for a complete experience
- With its prime location and diverse menu offerings, The Premier Palace Restaurant is a go-to spot for those craving authentic Chinese cuisine in a welcoming and friendly atmosphere
- Whether you're looking for a casual meal or planning a special event, this restaurant truly has something for everyone to enjoy
GM acting Cambodia Lounge Manager
Plaza Premium Lounge
09.2020 - 09.2023
- Company Overview: Plaza Premium Lounge is a global service brand headquartered in Hong Kong, as well as the industry leader in Premium Airport Services
- Goal is to make your airport experience seamless and effortless, and through hearty services, we change the perception of travel at the airport
- Develop government relationships with the key stakeholders to influence and drive country initiatives
- Implement sale and marketing strategy to hitting the sales target by monthly
- Implement sales and marketing Strategy for getting Target consignment
- Designing Weekly Monthly and Yearly Report to the Head of Board
- Implementing sales & marketing strategies to achieve desired results
- Planning and appointing with new prospect and old lead
- Preparation the paper work, agreement, job contract for all staff submit to Chairman of Board
- Hitting communication and social network to build relation with new potential prospective
- Checking and verifying the Financial report and submit to the CEO or Head of head
- Meeting arrangement and Organizing
- Making the Market research related competitor, and price strategy over market
- Closely monitors revenue and the development of new accounts, accurate tracing of accounts, proper handling of sales procedures and inquiries
- Prepares proposals, and letters of Agreement for Corporate and Convention, and others
- Liaises with all departments concerned to ensure that client’s requirements are accurately communicated and satisfied
- Keeps an accurate record of all sales calls made for future reference and control purposes
- Establish and maintain file of major accounts in the accounts management system
- Maintains effective control of sales expenses
- Handles any client compliments or complaints and ensures proper feedback to management for communication or rectification by department(s) concerned
- Entertains supporting and prospective clients in order to maintain or develop long lasting and growing business relationships
- Conducts Company premise, products and services inspections when required
- Attends meetings and briefings as required
- Observe strictly on the Private & Confidentiality terms pertaining to the Company’s policies, procedures, contracts, agreements and all business-related matters
- Exercises flexibility to perform other duties as and when required
- Any other duties as may be assigned by the Management from time to time
- Plaza Premium Lounge is a global service brand headquartered in Hong Kong, as well as the industry leader in Premium Airport Services
- Goal is to make your airport experience seamless and effortless, and through hearty services, we change the perception of travel at the airport
Sales and Marketing Manager
Aus Angkor Asia Import Export
11.2018 - 08.2020
- Company Overview: A limited Responsibilities company and imported red and white wine from Australia Barossa(Brand Langmeil)
- Implement sale and marketing strategy to hitting the sales target by monthly
- Implement sales and marketing Strategy for getting Target consignment
- Designing Weekly Monthly and Yearly Report to the Chairman of Board
- Implementing sales & marketing strategies to achieve desired results
- Planning and appointing with new prospect and old consignment
- Preparation the paper work, agreement, job contract for all staff submit to Chairman of Board
- Dealing the problem solving with consignment about payment, stock and price case
- Job analysis and Recruitment
- Hitting communication and social network to build relation with new potential prospective
- Designing the wholesale contact for each province and visit the consignment by province
- Checking and verifying the Financial report and submit to the chairman
- Meeting arrangement and Organizing
- Designing company name card, flyer, leaflet, and Quote to public
- Making the Market research related competitor, and price strategy over market
- Other job assigned by Chairman
- A limited Responsibilities company and imported red and white wine from Australia Barossa(Brand Langmeil)
- Getting 60 consignment per month (Target 50 consignment)
- Collected cash for consignment over 60000USD per month (Target 40000USD/month)
Sales and Operation Manager
Tonle Bassac Buffet Restaurant
10.2013 - 07.2018
- Company Overview: A local biggest buffet restaurant in phnom penh that is have 1500 seats
- Performance Strategies in Hospitality industries
- Help sales force prioritize
- Monitoring existing customer and Prospect relation
- Special Close deal and Negotiation on spot
- Promote company brand specialist
- Handling Customer Complaint
- Monitoring Sales and Marketing report
- Reaching new segmentation/market and sharing market Travel agent (Thailand, Chinese)
- Making the weekly sales plan and monthly report to sales Director
- Making the SWOT of TONLE BASSASAC with competitor
- Maintaining existing clients and develop new clients
- Preparation sales call plan to visit international client (Airline, Embassy, NGOs)
- Collection all information on the market to make the decision for new activities and new price for market challenging
- Keep in touch of Customer Relation
- Contributes to team effort by accomplishing related
- Collocate Customers and Supplied on promoting the contract level
- Creational new strategies/or tactical promotion for customer
- Making the quotation and contract with clients for Restaurant and Conference room, Wedding hall
- Training new staff to understand revenue management or new promotion to team
- Solving the problem between client and operation team
- Finding the information from competitors
- Take care client’s data
- Working with finance to process client’s deposit and Balance of Payment
- Corporate with Supplier for providing Band, Flower, Decoration, balloon, Printing, Service Rental
- Inspection customer side for any events
- Instructor of Key in Reservation System and Customer Database
- Mini Design Marketing Artwork, Flyer, Name card
- Hard response on E-Commerce
- Keep in touch with Tour guide and tour Leaders
- A local biggest buffet restaurant in phnom penh that is have 1500 seats
Front office Supervisor
Phnom Penh Forever Hotel
01.2011 - 09.2013
- Company Overview: The local 3 Star Hotel in Phnom Penh contain by 58 Accommodated room near orrusey market
- To oversee and control daily tasks when on duty
- To supervise all agents and develop them in order to handle reservation tasks properly
- To assist Reservation Manager and Assistant Reservation Manager to operate the department
- To handles all group tours/ conventions from the initial blockage to the
- To records all reservations neatly and accurately on prescribed forms
- To files neatly all updated correspondence chronologically, first and then alphabetically
- To handles the telex machine in sending outgoing reservations telexes
- To handles all onward reservations of Accor Group
- Establish Effective Team relations, maintains the highest level of professionalism, ethic and attitude towards all guest, clients, head of department and employees
- Any jobs assign by General Manager
- The local 3 Star Hotel in Phnom Penh contain by 58 Accommodated room near orrusey market
- Supporting Bellboy on Luggage smoothly assisting
- Signing contract Taxi, Laundry more effective cost
- Updating Room attendance to House Keeping daily and Comparativeness
- Rooming list and Key are arranged for GIT and FIT
- Created Breakfast coupon list by excel more useful
Shop Assistant
SMILE Mini Mart
04.2009 - 01.2011
- Company Overview: Long hour mini mart near Orrusey Market Traffic Light
- Checking List old shift Response
- Controlling Cash float
- Preparing Product moving/Transfer
- Arranging Rack
- Controlling and Maintenance Stock
- Doing/Writing Product Expired report
- Doing Following Schedule
- Receive Product from Supply
- Fax/Call/Email for any Purchase Oder
- Follow up to Supplier
- Prepare schedule for Training
- Monthly check personnel data and request for change
- Manage personnel administrative systems for national staff
- Manage the leave administration for entire organization
- Keep records of all consultancies and assignments
- Motivate /Solving guest complaint
- Many duties and responses required by management
- Long hour mini mart near Orrusey Market Traffic Light
- August Outstanding Staff Performance Award
- High Effecting Expired Maintenance and updated on time
- Fast Customer service
Assistant Office Manager
LIFE Organization
04.2005 - 01.2009
- Company Overview: is the profit organization and provide mini course training to the student year 1,2,3 of university
- Prepares and monitors budget by gathering and organizing financial information
- Maintains facilities by planning space allocations, layouts, and floor moves; arranging for and supervising building maintenance
- Maintains records by defining procedures for retention, protection, retrieval, transfer and disposal of records
- Maintains equipment by planning equipment procurement and maintenance; evaluating products, service, and warranties
- Maintains building services by identifying, selecting, and monitoring vendors
- Accomplishes project results by communicating and coordinating requirements; expediting fulfillment; evaluating milestone accomplishments; evaluating optional courses of action; changing assumptions and direction; updating media plans
- Prepares reports by collecting, analyzing, and summarizing operational data and trends
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- Scheduling class for training, call follow up, creating training template
- Booking Hotel/Restaurant for training /workshop
- Follow up trainer /facilitator to be confirm and alert for upcoming training
- Observe the result of trainer and trainee whether they can understand between each other
- Overall looking to organization performance to achieving to the goal
- Other task assigned by Office manager
- Is the profit organization and provide mini course training to the student year 1,2,3 of university
Computer Trainer
Peace International School
04.2001 - 01.2005
- Company Overview: International School that provide poly courses from none level to the top level
- School Calendar Preparation for new year
- Entry student database onto excel
- Daily maintenances PC and internet
- Creates lesson plans that are appropriate for the age and abilities of the students in the class
- Evaluates student performances in class and on tests and provides feedback
- Assigns special projects to students
- Communicates students’ progress to parents, particularly regarding students who need tutoring
- Provides appropriate resources and learning materials for students
- Identifies varying teaching methods that work best for students who learn differently
- Develops and updates curriculum for the classroom
- Conducts research
- Encourages creativity in students
- Maintains computer laboratories and keeps an inventory of supplies
- Ensures that computer equipment is functioning properly
- Maintains accurate records of students’ progress in class and on examinations
- Keeps order in the classroom and handles student behavior issues in accordance with school system
- Maintains an orderly classroom stocked with appropriate supplies
- Stays up-to-date on changes and advancements in computer technology taught in the classroom
- Petitions administrators for updated hardware and software for the classroom
- Runs the classroom within the allocated budget
- Keeps all classroom work backed up
- Ensures that the internet in the classroom is used only for appropriate educational purposes
- Any duties arraigned by School Principle
- International School that provide poly courses from none level to the top level
Education
Master Degree Of Businesses Administration (MBA) - General Management
Royal University Of Law And Economic (Rule)
Bachelor Degree Of Businesses Administration (BBA) - Marketing
Human Resources University (HRU)
Associated Graphic Design -
Sectec Institution
Skills
- Marketing
- Staff development
- Time management
- Key performance indicators
- Networking strategies
- Contract management
Computeranditknowledge
Ms. Word, Ms. Excel, Ms. PowerPoint, Ms. Publisher, Ms. Outlook, Adobe Photoshop CC, Adobe Photoshop CS5, Adobe Photoshop CS6, Canvas Design Tool, Firefox, Google, Opera, Explore, Facebook, Line, Viber, WhatsApp, Telegram, Hangout, Messenger, LinkedIn, Twitter
Digitalsalesknowledge
Platform Design Native Ads, Display Ads, Text Ads, Rich Media Ads, Link Units, Video Ads., Star, Steamed Ads, Live Steamed Ads Subscription, Pixel, Creator Studio, Meta Business Suite, Boost Post, gain audiences reached, TikTok for Business, TikTok Poster Size, Campaign Management., Ads Manager (awareness, Traffic, Lead, Engagement), Channel management, Online Video Advertising Campaigns., Food Panda, Wow now, Nham24, FoodtoGo, Eget, API Bulk SMS, Messenger, Group, Email more 100K per day by SMTP., Rewarded Play
Keypotentials
- Able to mission at province or overseas
- Team work
- Patient
- Fast learner
- Assessor
- Oriented
Personal Information
- Place of Birth: Kampong Cham Province
- Height: 175cm
- Weight: 80 Kg
- Gender: Male
- Nationality: Cambodian
Accomplishments
- Employee of the month
- Best Performance Manager
Certification
- Certificate of Completion First Aid Course
- Certificate of Completion Fire Fighting Course
- Certification of Customer Service Excellence Course
- Certificate Leadership Skill Training
Languages
Khmer
First Language
English
Intermediate (B1)
B1
Chinese (Mandarin)
Beginner (A1)
A1
References
- Mr. Sorn Saran, Event Manager, The Premier Palace, +85570434946
- Mr. Phon Samkosal, Operation Manager, Tonle Bassac II, +85592420700
- Mr. Seng Veth, Banquet Manager, Garden City Hotel, +85598663979
Timeline
Events and Operation Manager
The Premier Palace Hotel and Spa
10.2023 - Current
GM acting Cambodia Lounge Manager
Plaza Premium Lounge
09.2020 - 09.2023
Sales and Marketing Manager
Aus Angkor Asia Import Export
11.2018 - 08.2020
Sales and Operation Manager
Tonle Bassac Buffet Restaurant
10.2013 - 07.2018
Front office Supervisor
Phnom Penh Forever Hotel
01.2011 - 09.2013
Shop Assistant
SMILE Mini Mart
04.2009 - 01.2011
Assistant Office Manager
LIFE Organization
04.2005 - 01.2009
Computer Trainer
Peace International School
04.2001 - 01.2005
- Certificate of Completion First Aid Course
- Certificate of Completion Fire Fighting Course
- Certification of Customer Service Excellence Course
- Certificate Leadership Skill Training
Master Degree Of Businesses Administration (MBA) - General Management
Royal University Of Law And Economic (Rule)
Bachelor Degree Of Businesses Administration (BBA) - Marketing
Human Resources University (HRU)
Associated Graphic Design -
Sectec Institution
Similar Profiles
Diana SoloviovaDiana Soloviova
Administrator at Premier Palace HotelAdministrator at Premier Palace Hotel
Hanane El YamaneHanane El Yamane
Hotel Room Attendant at Brown Palace Hotel And SpaHotel Room Attendant at Brown Palace Hotel And Spa
RAIL ZAMANYRAIL ZAMANY
Front Desk Agent at Brown Palace Hotel And SpaFront Desk Agent at Brown Palace Hotel And Spa