Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Ratanak Monin Lam

Mont Saint Hilaire

Summary

Driven by a customer-focused approach and expertise in HTML and CSS coding, I significantly enhanced Verne Solutions' financial health by spearheading service diversification, resulting in a notable revenue increase. My tenure also includes transforming Koh Tao Restaurant's online presence, leveraging web analytics and responsive design to elevate user engagement.

Overview

4
4
years of professional experience

Work History

CEO

Verne Solutions
10.2023 - Current
  • Spearheaded initiatives that resulted in a 40% increase in annual revenue by diversifying service offerings and expanding into new markets.
  • Managed a cross-functional team of over 10 employees, fostering a culture of innovation and collaboration which improved productivity by 25%.
  • Established strategic partnerships with leading technology firms, enhancing service capabilities and increasing client retention by 30%.
  • Implemented cost-saving measures that reduced operational expenses by 15%, contributing to higher profit margins and overall financial health of the company.

Website Maintenance Technician

Koh Tao Restaurant
12.2020 - 09.2023
  • Updated outdated websites with modern designs in line with industry trends, helping the client remain competitive in their market segment.
  • Met with the client to discuss expectations regarding visual presentation, branding and e-commerce functionality.
  • Integrated social media platforms into website designs, encouraging users to engage with brands beyond their standalone sites.
  • Redesigned existing websites for better usability, leading to higher user engagement and reduced bounce rates.

Education

Bachelor of Arts - Psychology

McGill University
Montreal
12.2024

High School Diploma -

Bishop's College School
Sherbrooke
06.2020

Skills

  • Customer Focus
  • HTML and CSS Coding
  • Search Engine Optimization
  • Website Migration
  • Responsive design
  • Website Development

Languages

Cambodian
Native language
French
Intermediate
B1
English
Proficient
C2

Timeline

CEO

Verne Solutions
10.2023 - Current

Website Maintenance Technician

Koh Tao Restaurant
12.2020 - 09.2023

Bachelor of Arts - Psychology

McGill University

High School Diploma -

Bishop's College School

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Ratanak Monin Lam