Mok Sambath

PROFESSIONAL EXPERIENCE

On 01 Jun 2024 -Present Regional Manager Hattha Bank (kg.thom,cham )

# of Subordinates: 21 (Branch Manager ,42 (Supervisors and Staff 350)

Responsibilities:

Be together with Sales & Distribution Division and Branch Performance Management, developing and implementing a marketing/sales strategy to grow sales of Hattha Bank’s products/services through direct sales and referrals at assigned branches.

-Establish and maintain sales and revenue plans for the assigned branches, based on growth of revenue, increased sales generation and increased productivity and efficiency - monitoring performance and taking action to achieve/exceed targets set by the management.

-Communicate and lead the Branch Manager in implementation on sale KPIs; strategies of growth lending portfolio and deposit portfolio vs OP/targets.

-Work closely with the Branch Managers and all Chief Credit Consultant and Chief Branch Operation to assist in building and maintaining customer relationships, to understand customers’ needs and recognize opportunities for cross-selling the bank’s products and increasing customer base and maximize product usage.

-Be role model successful sales behaviour by conducting interviews, closing sales, facilitating business links and implementing sales technique and group promotion campaigns.

-Conduct regular sales forums with the assigned branches sales teams.

-Ensure that branches implement internal control policy/procedure effectively and efficiency.

-Lead and be role model on promotions, acquisition and front-end collections.

-Build the capacity assessment on management and leadership to Branch Manager & all Branch Chief level.

-Assist Branch Manager to improve branch & staff productivity, loan quality and collection to ensure the effectiveness and efficiency implementation.

-Build relationship and communication with local authority (Chief Village, Chief Commune, Land Administration Office, others, … etc.) as well as the key potential customer in operation area.

-Perform others task assigned by Sales & Distribution Division and Senior Management.

On Feb 2020–May 2024 Regional Manager, Branch Manager Sathapana Bank(office Based Kompongthom Province)

# of Subordinates: 11 (Branch Manager), 25 (Supervisors), and 350 (Staff).

Report to Head Branch Management, Chief retail business Banking

Responsibilities:

Establish all operational support mechanisms and enforce them for smooth branch operations,

Achieving business goals and revenue targets.

Responsible to achieve the business/ sale budget and targeted market share by the bank in the assigned region

Collaborate with senior management to develop sales plan and target sales budget annual, quarterly and monthly for the assigned region

Analyse regional market trends and discover new opportunities for growth

Develop specific plans to ensure growth both long and short-term which cover all products and services and cross sell culture

Initiate marketing program/ campaign activity from time to time in the assigned region and monitor customer service to achieve sales objectives and customer satisfaction through the team

Build a winning team by recruiting, hiring, training, coaching, evaluating, motivating, and rewarding salespeople

Provide support, coaching, and strategy to ensure the branch/team understands their direction and approaches potential customers in a professional manner for both calling and appointments.

Manage the daily, weekly, and monthly report action plan, and the result performance of the branch/team, and report to the direct supervisor.

Ensure the branch/team updates the customer profile daily, closes deals, and logs losses in Salesforce accurately.

Perform other tasks assigned.

Planning and preparing day-to-day activities and lectures

Delivering lectures on time and as per syllabus

Researching lecture topics

Assigning projects and assignments to students

Conducting online classes and tutorials when required

Conducting and supervising examinations and tests

Attending staff meetings and preparing meeting minutes when required

Undertaking general administrative work like preparing reports, survey forms, etc.

Writing and publishing research articles

Reading and analysing research papers and academic journals

Participating and speaking at workshops and seminars

Developing subject curriculum

Gathering and preparing the course and reference materials

Collaborating with other lecturers and staff members to develop and improve teaching methods

Providing educational and moral support to students.

Ensuring a positive learning environment in the classroom.