MAT VIREAK
Phnom Penh,Phsa Depo St 134
Summary
A hospitality professional with over three years of experience in guest relations and customer service at Eightfold Urban Resort and La Passion Resort. Skilled in handling guest inquiries, providing accurate information, resolving concerns, and ensuring a smooth guest experience. Experienced in leading a guest relations team and contributing to a 35% increase in positive guest feedback. Eager to apply my hospitality knowledge, communication skills, and attention to detail to this position.
Overview
2
2
Languages
2027
2027
years of professional experience
Work History
CUSTOMER SERVICE
Oriental Japan Skin Clinic
Phnom Penh
11.2025 - Current
- Welcomed clients, managed appointments, answered inquiries, and provided professional assistance to ensure a positive customer experience.
- Assisted clients with treatment information, coordinated with doctors, and maintained excellent communication to ensure customer satisfaction.
FRONT DESK AGENT
La Passion Resort
Koh Rong Samloem
- Worked as a Front Desk Agent in a fast-paced hospitality environment for one year, providing excellent customer service and ensuring a welcoming guest experience.
- Assisted with guest inquiries, check-in and check-out procedures, and daily front desk operations. Handled guest requests and complaints professionally,
RESERVATION AGENT
Eightfold Urban Resort
Siem Reap
- Managed telephone, email, travel agency,and online booking enquiries with prompt and excellent guest service
- Made tour booking, car rental and hotel reservations and notified travelers of arrangements and revisions
RECEPTIONIST
Primefold Hotel
Siem Reap
- Greeted guests upon arrival, provided checkin assistance, and directed to rooms, enhancing guest experience
- Developed substantial knowledge in guest relations at a premier TripAdvisor-ranked resort
- Handled customer complaints, providing appropriate solutions and follow-ups within time limits
Education
ENGLISH
Australian Centre For Education (ACE)
Siem ReapENGLISH
PUC International school
Siem ReapHIGH SCHOOL -
10 January High School
Siem ReapSECONDARY
Angkor High School
Siem ReapSkills
- Word
- PowerPoint
- Problem solving
- Fast learning ability
- Excel
- Teamwork
- Creativity
- Complaint Handling
Accomplishments
- Employee Recognition: Recognized as a top-performing employee for one consecutive year through consistent performance and dedication.
- Service Excellence: Successfully handled guest complaints, booking inquiries, and special requests while maintaining professionalism and customer satisfaction.
Personal Information
- Nationality: Cambodian
- Birth of date: 26/02/2004
- Height: 181cm
- Sex: Male
Languages
Cambodian
Proficient
C2
English
Advanced
C1
Timeline
CUSTOMER SERVICE
Oriental Japan Skin Clinic
11.2025 - Current
SECONDARY
Angkor High School
ENGLISH
Australian Centre For Education (ACE)
FRONT DESK AGENT
La Passion Resort
RESERVATION AGENT
Eightfold Urban Resort
RECEPTIONIST
Primefold Hotel
ENGLISH
PUC International school
HIGH SCHOOL -
10 January High School