Summary
Overview
Work History
Education
Skills
Hobbies
Training Course
Reference
Timeline
GeneralManager
Mary BRAK

Mary BRAK

Communication And Operations
Phnom Penh,12

Summary

Apr 2013 - Jul 2015: Senior Corporate Sales in a Telecom industry with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of postpaid service operations.

Aug 2015 - Aug 2019: Administration Manager in Logistic industry (Maersk Group). As a talented leader with analytical approach to business planning and day-to-day problem-solving. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service. Talented event arrangement with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Dedicated Facilities Operations Manager bringing three years of experience in energy management and building systems, including mechanical, security, automation and HVAC. Excellent leadership skills with proficiency in developing relationships, building consensus and leading positive organizational change.

Sep 2019 -Jul 2020: General Manager of cosmetic industry (Support my relative to convert her company from family style to the standard one). Serviced-focused General Manager dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

3
3
Languages
11
11
years of post-secondary education
1
1
year of professional experience

Work History

Property and Facilities Manager

Southbridge International School Cambodia
Phnom Penh, Cambodia
06.2020 - Current
  • Learned and applied preferred systems for scheduling, purchasing and problem-solving.
  • Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Built excellent employee experience through culture of service and execution of employee assistance programs, including [Type].
  • Supervised administrative operations, including hiring processes and vendor relationships to maintain smooth operations for company of [Number] employees.
  • Oversaw [Timeline] corporate events designed to connect and support employees at work and outside of work.
  • Reduced employee turnover [Number]% per year through employee development and other retention measures.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
  • Trained employees in company and regulatory compliance requirements to promote conformance.
  • Kept operations in compliance with [Type] regulations by developing and directing effective internal systems.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Developed internal requirements which complied with [Program] standards to minimize regulatory risks and liability across program.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Responded to all Common Area Maintenance (CAM) inquiries.
  • Accounted for building usage and organizational needs when planning maintenance activities.
  • Created [Timeframe] management reports outlining important facility statistics.
  • Created sustainable improvement initiatives for efficient use of energy.
  • Performed start-up functions on systems based on project plans, specifications and contract documents.
  • Analyzed building control and HVAC system performance and recommended improvements.
  • Controlled expenses to meet budget requirements.
  • Evaluated facility operations and personnel for safety and health regulations compliance.
  • Led facility management staff and consultants in producing business plan that focused on all aspects of facility operations, including setting priorities and job assignments.
  • Responded to building emergencies and managed repairs.
  • Calibrated control systems to meet commissioning obligations in sequence of operations.
  • Investigated problems and determined appropriate remedies.
  • Drove continuous improvement of processes and systems operation.
  • Documented records on pricing, energy consumption and activity reports.
  • Maintained HVAC, temperature control, electrical and building automation systems.
  • Led corporate initiatives such as developing and implementing Sales and Marketing Training program.
  • Coached and mentored associate installation specialists in system installation.
  • Supervised [Number] team members throughout redesign and renovation process.
  • Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
  • Supervised staff of [Number], including [Job title] and [Job title] in day-to-day activities.
  • Tracked and documented operational and financial records to perform [Timeframe] analysis of performance and costs.
  • Performed monthly reconciliation of open purchasing orders.
  • Solved diverse supply chain problems involving numerous sources, logistics and scheduling factors.
  • Implemented policies to reduce cost and eliminate waste.
  • Devised and executed annual purchasing plans and contracts, including [Type] and [Type].
  • Decreased material expenses by [Number]% by managing tracking and supply.
  • Oversaw $[Amount] budget and all purchasing needs for [Type] company.
  • Negotiated complex corporate procurement contracts by working closely with internal and external contacts.
  • Reviewed and issued contracts and blanket purchase orders after choosing ideal vendor and drive procurement process.
  • Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
  • Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
  • Reduced costs by $[Number] by performing [Task] and [Task].
  • Identified and targeted critical procurement issues, saving over $[Number] in [Timeframe].
  • Developed productive relationships with key account holders.
  • Worked with clients to resolve claim issues quickly and efficiently.
  • Authorized purchase orders and consumables through [Software] and [Software].
  • Generated weekly, monthly, quarterly and yearly reports on purchasing operations.
  • Drove sales growth in [Type] area.
  • Progressed through various purchasing, warehousing and leadership roles.
  • Implemented process improvements that reduced average purchasing cycle times by [Number]%.
  • Adjusted procedures as needed to maximize department effectiveness.
  • Purchased new products and oversaw inventory stocking and availability.
  • Generated [Timeframe] reports, documents and analysis in [Software] for senior management review and approval.
  • Developed and initiated incentive and recognition programs for suppliers.
  • Coordinated logistics for $[Amount] per year operations.
  • Sourced vendors, built relationships and negotiated prices.
  • Organized receipts, purchases and documentation of finished goods, packaging, materials and ingredients.
  • Wrote standard operating procedures for department.
  • Assessed areas of service concern and developed improvement plans.
  • Contacted location managers and department supervisors to assess requirements.
  • Maximized operational effectiveness across territory.
  • Established clear lines of communication between business and clients.
  • Received inbound phone calls from store managers and facility management associates, creating work orders and purchase orders to replace faulty or unsafe equipment or conditions.
  • Established company-wide security best practices and protocols to mitigate risk of data breach.
  • Led identification, development, implementation and maintenance of security requirements for entire organization.
  • Oversaw quality control implementations and reporting, working closely with contract representative.
  • Monitored video surveillance feed and system alerts for suspicious activity.
  • Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
  • Oversaw software configurations and updates for [Number] systems across [Type] departments.
  • Installed and managed video surveillance systems in [Number] buildings across [Number] companies.
  • Decreased security incidents by [Number]% through [Action].
  • Served as liaison with public officials company negotiators and other departments to maintain big picture understanding of security needs covering all corporate assets.
  • Completed vulnerability scans to identify at-risk systems and remediate issues.
  • Properly implemented regulations, terms and conditions for team of [Number] [Job Title]s using [Technique].
  • Improved security awareness by holding workshops for up to [Number] company employees.
  • Demonstrated commitment to public safety by patrolling events and well-populated establishments.
  • Developed improved training methods with focus on public safety and officer awareness.
  • Optimized security programs, administrative functions, business management and inventory control by enhancing planning and allocation of resources.
  • Liaised with corporate headquarters on compliance with manpower, travel, replacements and operational requirements.
  • Maintained high standards of excellence for security programs, strategies and plans while working in busy, high-risk settings.
  • Identified, selected and deployed encryption solution to increase data protection across [Number] applications.
  • Implemented surveillance cameras to investigate loss, fraud, theft and abuse by employees or visitors.
  • Outlined and maintained security patching schedule to efficiently address ongoing system issues.
  • Oversaw contract negotiations, budget implementation, disciplinary reviews, training and manpower work schedules.
  • Provided safety reports and data analysis to building managers to inform security processes.
  • Assessed ongoing risk factors and suggested improvements to senior management.
  • Coordinated operations of team comprised of [Number] mid-level managers and [Number] staff members committed to delivery of top-quality products and services.
  • Controlled multimillion-dollar budgets and secured work permits, visas and sufficient funds to address facility and emergency needs.
  • Managed team of [Number] managers and staff members to maintain top-quality [Area of expertise] services.
  • Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
  • Optimized planning and allocation of resourced by organizing security and administrative programs, business management operations and inventory control.
  • Conducted drills to keep security staff on alert and proficient with established plans.
  • Oversaw team of up to [Number] security officers and managed administrative duties, including scheduling and performance evaluations.
  • Supervised grounds, employee entrances and exits and security officers on duty.

Education

BBA - Finance

National University of Management (NUM)
Phnom Penh
07.2011 - 05.2016

High School Diploma -

Jayavaraman VII High School
Kandal Province
07.2004 - 07.2010

Skills

    Inventory procurement

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Hobbies

Reading, listen to the Music, Swimming and Adventure

Training Course

1. Leadership

2. Launching Leader

3. Social Affairs

4. Computer

5. Soft Skills

Reference

1. Mr. SEAN Thorninn, CEO of CEO Master Club

thorninn.sean@gmail.com

+855 12 677 833

2. Mr. YE Primo Peng, Country Manager of Maersk Cambodia

primo.ye@maersk.com

+855 17 333 479

3. PHENG Saochheng, Founder and CEO of Authenticity Coachsulting (AC)

saochheng.pheng@gmail.com

+855 12 820 561

Timeline

Property and Facilities Manager

Southbridge International School Cambodia
06.2020 - Current

BBA - Finance

National University of Management (NUM)
07.2011 - 05.2016

High School Diploma -

Jayavaraman VII High School
07.2004 - 07.2010
Mary BRAKCommunication And Operations