Mark Besana Toledo
Customer Service Service
Summary
To provide quality customer service and to be a multi-tasking person who is ready to serve and provide high customer satisfaction as an expertise, set my future company to achieve goals, be a trend setter and to disseminate good and positive attitude that put the company on top.
Overview
11
11
years of professional experience
Work History
Customer Service Representative/ Risk
Wan Ding Networks Company
Bavet
08.2022 - Current
- Check whether the website link is normal from time to time.
- Check whether the platform game and each window are running normally.
- Replies to messages, need to reply in second cannot let customer wait for 1 minute.
- Treat guest kindly and help them deals with problems.
- The payments review must rigorously reviewed and check whether the customer has met the customer requirements
Risk and Payment Analyst
NCH Customer Support Services, Inc (Entain Group)
Pasay
09.2021 - 07.2022
- Responsible for the various aspects of Risk & Payments and customer communication handled on a day-to-day basis by the Risk & Payments team.
- Verified all new real money accounts created which fail the automated KYC checks.
- Responsible for the various aspects of Risk & Payments and customer communication handled on a day-to-day basis by the Risk & Payments team.
- Checked for transactions made on deposit options which allow chargeback.
- Analyzed, keep track of and monitor various fraud patterns and report to the
- Team/Shift Leads with any critical observations Investigate.
Data Processor / Payment Officer
Gorgeous Legend Business Solutions
Makati
01.2012 - 09.2021
- Handles payment using bulk withdrawal or manual withdraw process upon players winning.
- Handles Manual Deposit and check the transaction references and the amount.
- Listing all transaction records on both Rupee O and Auto cash-in. export and import in online and offline cashbook.
- Export and download the bank statement.
Payment Associate
Oraclesee Inc and Icemax Communication Inc.
Makati
09.2016 - 08.2021
- Execute all regular and large transactions either cash-in or Payout.
- Handle payout manual transactions.
- Perform extraction of Data neither import or export in various database application.
- Perform Data Qualitative and Quantitative analysis.
- Always check the bank status.
- Handle manual and system deposit.
- Provide money in Finance to pay the transaction payout
Regular Clerk
7/11 Convenience Store
Iloilo
10.2015 - 06.2016
- Stocks Inventory.
- Stocks Replenishment.
- Store Cashiering.
- Customers Assistance.
Housekeeping Convention Steward
Sarabia Manor Hotel and Convention Center
Iloilo
07.2012 - 11.2014
- Maintain the cleanliness and neatness of the function room and public Area.
- Assisting the orderliness of all function area ready for events.
- Keeping all public areas within the hotel are properly sanitized.
Service Crew
Jollibee
Iloilo
07.2012 - 12.2014
- Over all dining in charge.
- Assisting 2nd Transaction of Customers.
- In charge of out pending of all orders.
- In charge of World class dining experience of customers by doing Alagang Pinoy.
- In charge overall cleanliness on both lobby, Dining area and store restrooms.
Education
Graduate - Hotel And Restaurant Services
ACSI College Iloilo Inc
Iloilo City, Philippines 06.2009 - 2011.05
High School Graduate - undefined
Oton National High School
06.2005 - 2009.05
Elementary Graduate -
Galang Salngan Elementary School
Iloilo City, Philippines 06.1999 - 2005.05
Skills
Empathy, Communication, Problem solving, Teamwork, Emotional intelligence, Patience, Leadership, Openness to feedback and Listening
undefinedTimeline
Customer Service Representative/ Risk
Wan Ding Networks Company
08.2022 - Current
Risk and Payment Analyst
NCH Customer Support Services, Inc (Entain Group)
09.2021 - 07.2022
Payment Associate
Oraclesee Inc and Icemax Communication Inc.
09.2016 - 08.2021
Regular Clerk
7/11 Convenience Store
10.2015 - 06.2016
Housekeeping Convention Steward
Sarabia Manor Hotel and Convention Center
07.2012 - 11.2014
Service Crew
Jollibee
07.2012 - 12.2014
Data Processor / Payment Officer
Gorgeous Legend Business Solutions
01.2012 - 09.2021
Graduate - Hotel And Restaurant Services
ACSI College Iloilo Inc
06.2009 - 2011.05
High School Graduate - undefined
Oton National High School
06.2005 - 2009.05
Elementary Graduate -
Galang Salngan Elementary School
06.1999 - 2005.05
Similar Profiles
Ernesto ArredondoErnesto Arredondo
Forklift Operator at Ding DingForklift Operator at Ding Ding
Ramzi Sameer MakkiRamzi Sameer Makki
Assistant sales & marketing manager at Professional Networks CompanyAssistant sales & marketing manager at Professional Networks Company
Antwine CarterAntwine Carter
Script Writer at Elements Media Networks Broadcasting CompanyScript Writer at Elements Media Networks Broadcasting Company
Sunny Kumar SinghSunny Kumar Singh
Manager Risk Investigation-Customer service, Payment Risk Operations at Amazon India Pvt LtdManager Risk Investigation-Customer service, Payment Risk Operations at Amazon India Pvt Ltd
PRIYADHARSHINI TALARIPRIYADHARSHINI TALARI
<ul> <li>Managed credit analysis team to ensure compliance with credit policies and efficient operations.</li> <li>Monitored and analyzed credit risk, recommending policy adjustments to mitigate potential risks.</li> <li>Collaborated with customer service to address credit-related issues and enhance customer satisfaction.</li> </ul> at HDFC BANK<ul> <li>Managed credit analysis team to ensure compliance with credit policies and efficient operations.</li> <li>Monitored and analyzed credit risk, recommending policy adjustments to mitigate potential risks.</li> <li>Collaborated with customer service to address credit-related issues and enhance customer satisfaction.</li> </ul> at HDFC BANK