Summary
Overview
Work History
Education
Skills
Projects
Certification
Languages
Timeline
Generic

MALINI L

Phnom Penh

Summary

Detail-oriented IT and Security professional with 6 years in technical support, security operations, and risk analysis. Certified in CompTIA Security+, CC ISC2, and TryHackMe SOC L1, specializing in security monitoring, incident investigation, and log analysis with SIEM tools. Knowledgeable in NIST and ISO/IEC 27001 frameworks, cloud security, IAM, and security control implementation, committed to enhancing security operations and risk management.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Team Leader

Info Heights Technologies
02.2020 - 10.2023
  • Led team of 15+ people, ensuring project completion through effective tracking.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Analyzed team effectiveness, identifying and streamlining tedious procedures to enhance productivity.
  • Compiled daily performance and quality reports to evaluate and improve team efficiency.
  • Lowered the production time by fifteen minutes and increased productivity.

Tech Support Executive

Info Heights Technologies
04.2019 - 02.2020
  • Investigated domain and network-related issues, identified root causes, and delivered timely resolutions to enhance system reliability.
  • Performed software troubleshooting, updated and monitored security systems to maintain network infrastructure integrity.
  • Improved customer satisfaction by resolving technical issues in a timely manner.
  • Analyzed network issues related to connectivity, facilitating swift resolution and minimizing downtime.
  • Managed backup processes and generated reports for data recovery.

Senior HC and Insurance Operations Representative

NTT DATA
08.2017 - 03.2019
  • Processed and adjudicated U.S. healthcare insurance claims to ensure accurate and timely reimbursement.
  • Validated claim details to maintain compliance with turnaround time standards.
  • Enhanced analytical skills by navigating databases for efficient data retrieval, supporting informed decision-making.

Education

Bachelor of Science - Information Technology

PSGR KRISHNAMMAL COLLEGE FOR WOMEN | BHARATHIAR UNIVERSITY
Coimbatore
04-2017

Skills

  • Threat Detection
  • SIEM Platforms: Splunk, Elastic SIEM
  • Frameworks: MITRE ATT&CK, NIST, ISO 27001
  • Network Security: TCP/IP, DNS, HTTP/HTTPS
  • Cloud Security
  • IDS/IPS: Snort
  • Packet Analysis: Wireshark, tcpdump
  • Endpoint & Antivirus Tools: Windows Defender
  • Scripting: Python, Bash(Basic)

Projects

TryHackMe Labs | February 2025 – Present

Skills Gained - Cyber security 101 path, SOC path, SAL1 preparation

Completed multiple hands-on blue team labs simulating real-world SOC operations, focusing on detecting, analyzing, and responding to cyber threats.

Monitoring logs using tools like Splunk and ELK Stack

Investigating security incidents using SIEM dashboards

Identifying indicators of compromise (IOCs) and attacker techniques based on the MITRE ATT&CK framework

Analyzing event logs from Windows and Linux systems

Creating structured incident reports and alert documentation

These labs developed practical SOC skills aligned with Tier 1 and Tier 2 analyst roles, bridging theory with hands-on detection and defense strategies.

Google Cloud Cybersecurity | Coursera | February 2025

Configured IAM roles, Shielded VMs, VPC firewall rules, and Cloud KMS encryption keys in live GCP labs.

Triaged findings in Security Command Centre, wrote Cloud Logging queries, and forwarded logs to a SIEM.

Enabled Binary Authorization and Workload Identity for secured GKE workloads.

Built an alert pipeline with Pub/Sub + Cloud Functions to automate incident response actions.

Investigated telemetry in Chronicle and completed a capstone designing a CIS-aligned secure GCP architecture.

Tata Cyber security Analyst Job Simulation on Forage | February 2024

Completed a job simulation involving identity and access management (IAM) for Tata Consultancy Services, collaborating with a Cyber security Consulting team.

Acquired expertise in IAM principles, cyber security best practices, and strategic alignment with business objectives.

Delivered comprehensive documentation and presentations, showcasing the ability to communicate complex technical concepts effectively.

Certification

  • TryHackMe SOC L1

  • TryHackMe, CyberSecurity Challenges

  • CompTIA Security+ (SY0-701)

  • TryHackMe Cyber security 101

  • Google Cloud Cyber security, Coursera

  • Tata Cyber security Analyst Virtual Job simulation, Forage

  • A+, N+, CCNA(200-301), CEH v12(312-50), Indra Institute of Education

  • Python, Kaggle

Languages

English
Advanced (C1)
C1
Tamil
Native
Native
Khmer
Beginner
A1

Timeline

Team Leader

Info Heights Technologies
02.2020 - 10.2023

Tech Support Executive

Info Heights Technologies
04.2019 - 02.2020

Senior HC and Insurance Operations Representative

NTT DATA
08.2017 - 03.2019

Bachelor of Science - Information Technology

PSGR KRISHNAMMAL COLLEGE FOR WOMEN | BHARATHIAR UNIVERSITY
MALINI L