Makara Nuon
Phnom Penh
Summary
Adept at leading teams and managing clinical operations, I significantly enhanced patient care and staff performance at VSL Veterinary Clinic. My expertise in performing routine surgeries and fostering team collaboration has driven improvements in treatment outcomes and client satisfaction. Skilled in medical terminology and patient care assessment, I excel in high-pressure environments, demonstrating exceptional self-motivation and customer service.
Overview
7
7
years of professional experience
Work History
Training Veterinarian
VSL Veterinary Clinic
01.2025 - Current
- Actively participated in continuing education opportunities to stay current on advancements within the veterinary field.
- Practiced veterinary medicine with emphasis on preventive care, chronic disease management and emergency medicine in small animals.
- Communicated with pet owners regarding pet diagnosis, prognosis and treatment.
- Established positive relationships with clients through clear communication about their pets'' healthcare needs and follow-up appointments.
- Managed inventory of medications and supplies to ensure adequate stock levels while minimizing waste or expiration of products.
- Performed surgical procedures for better animal health, including spaying, neutering, and orthopedic surgeries.
- Diagnosed animal diseases through examinations, observation and testing.
- Collected animal blood samples and prepared specimens for shipment and laboratory testing.
- Dressed wounds and prescribed medication to prevent infection.
- Euthanized animals humanely due to conditions such as cancer or advanced age.
Assistant Clinic Manager
VSL Veterinary Clinic
01.2024 - 12.2024
- Actively participated in continuing education opportunities to stay current on advancements within the veterinary field.
- Practiced veterinary medicine with emphasis on preventive care, chronic disease management and emergency medicine in small animals.
- Communicated with pet owners regarding pet diagnosis, prognosis and treatment.
- Established positive relationships with clients through clear communication about their pets'' healthcare needs and follow-up appointments.
- Administered vaccinations to prevent the spread of common infectious diseases among animals in the community.
- Managed inventory of medications and supplies to ensure adequate stock levels while minimizing waste or expiration of products.
- Conducted thorough physical examinations of animals to assess overall health and identify potential issues.
- Performed surgical procedures for better animal health, including spaying, neutering, and orthopedic surgeries.
- Collaborated with veterinary technicians for efficient patient care, ensuring accurate test results and timely treatments.
- Examined large and small animals to detect and determine nature of diseases or injuries.
Clinical Supervisor
VSL Veterinary Clinic
01.2020 - 12.2022
- Assessed patients, determined needs, and managed care.
- Enhanced team collaboration through regular staff meetings, case conferences, and training sessions.
- Responded to crisis situations with calm and professional approach to optimize support.
- Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
- Improved patient outcomes by implementing evidence-based treatment plans and clinical interventions.
- Lead and directed team of [Number] clinical personnel and support staff.
- Mentored junior staff members in clinical best practices, contributing to a culture of continuous learning and professional growth.
Veterinary Assistant
VSL Veterinary Clinic
09.2017 - 12.2019
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Improved client relations through effective communication and education on pet health needs.
- Provided customer support to clients, answering questions and addressing concerns.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Collected patient biopsies and blood samples for laboratory analysis.
Education
Doctor of Veterinary Medicine - Veterinary Medicine
Royal University of Agriculture
Sangkat/Khan Dangkor, Phnom Penh, Cambodia.10-2024
Bachelor of Science - Veterinary Medicine
Royal University of Agriculture
Sangkat/Khan Dangkor, Phnom Penh, Cambodia.10-2017
Skills
- Team management
- Medical terminology
- Clinical management
- Supply coordination
- Customer service
- Patient care assessment
- Self motivation
- Clinical staff management
- Performing Routine surgery
Timeline
Training Veterinarian
VSL Veterinary Clinic
01.2025 - Current
Assistant Clinic Manager
VSL Veterinary Clinic
01.2024 - 12.2024
Clinical Supervisor
VSL Veterinary Clinic
01.2020 - 12.2022
Veterinary Assistant
VSL Veterinary Clinic
09.2017 - 12.2019
Doctor of Veterinary Medicine - Veterinary Medicine
Royal University of Agriculture
Bachelor of Science - Veterinary Medicine
Royal University of Agriculture
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