Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lucas Devan Lee A Mathivanan

Lucas Devan Lee A Mathivanan

Malaysia

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

9
9
years of professional experience

Work History

VIP Services Gaming Support Supervisor

Nagaworld
Phnom Penh
07.2019 - Current
  • Supervised a team responsible for providing support and services to VIP gaming customers.
  • Developed and implemented service protocols to enhance the VIP gaming experience.
  • Collaborated with management to create tailored services for high-profile clients

Maxims Club Assistant (Butler)

Resorts World Genting, Malaysia
Pahang
05.2016 - 06.2019
  • Delivered exceptional services to VIP in-house guests, ensuring their needs and preferences were met.
  • Manage guest requests and resolve issues promptly to enhance guest satisfaction.
  • Coordinated with various hotel departments to ensure seamless service delivery.

Education

Some College (No Degree) - Certificate in Bakery and Pastry

Montfort Boys Town, Shah Alam
Shah Alam, Malaysia

Skills

  • Exceptional customer service and communication skills

Languages

English
Upper Intermediate (B2)
B2
Malay
Upper Intermediate (B2)
B2
Chinese (Mandarin)
Intermediate (B1)
B1
Cambodian
Beginner (A1)
A1

Timeline

VIP Services Gaming Support Supervisor

Nagaworld
07.2019 - Current

Maxims Club Assistant (Butler)

Resorts World Genting, Malaysia
05.2016 - 06.2019

Some College (No Degree) - Certificate in Bakery and Pastry

Montfort Boys Town, Shah Alam

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Lucas Devan Lee A Mathivanan