Lina HEM
Senior Digital Business Analyst
Phnom Penh
Summary
Results-driven Digital Business Analyst with over 5 years of experience in business analysis, product development, and digital transformation within the banking and financial sectors. I am skilled in requirement gathering, stakeholder management, and defining product roadmaps. Proficient in data analysis tools including SPSS, MySQL, Excel, and Power BI, with a strong foundation in statistical analysis from education. Experienced in Agile methodologies, UX/UI design, and CRM optimization, delivering impactful solutions for operational efficiency and customer experience in banking.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Senior Business Development
Biplan Global Co., Ltd.
Phnom Penh, Cambodia
01.2024 - Current
- Led digital product development for cybersecurity, cloud, and database solutions, expanding product offerings by 20% through vendor collaboration.
- Defined product vision, strategy, and roadmaps, aligning solutions with market demands and business objectives.
- Conducted business analysis, documenting detailed requirements for market-driven solutions, enhancing stakeholder alignment.
- Analyzed sales performance data using SPSS and Excel, delivering insights that drove 15% revenue growth and refined product focus.
- Utilized MySQL to extract and analyze sales/customer data, improving data accuracy by 30%.
- Optimized CRM systems (Salesforce, HubSpot), reducing sales process time by 20%.
- Collaborated in Agile teams across Pre-sales, Sales, Procurement, Logistics, and Finance, ensuring iterative improvements via sprint planning.
Supply Chain Officer
Biplan Global Co., Ltd.
Phnom Penh, Cambodia
10.2021 - 12.2023
- Managed procurement projects, negotiating with vendors to cut lead times by 20% and ensure 100% compliance.
- Optimized logistics and shipping methods, reducing delivery costs by 15%.
- Implemented inventory controls, boosting operational efficiency by 25% and achieving 99% inventory accuracy.
Stock Control Unit Manager
LOLC (Cambodia)., Plc
Phnom Penh, Cambodia
01.2015 - 12.2018
- Oversaw asset management and quarterly audits, maintaining 100% accuracy in records for a microfinance institution.
- Led audit projects, coordinating cross-departmentally to ensure precise asset tracking.
- Developed an internal stock system, enhancing tracking efficiency by 30%, applying skills transferable to banking operations.
Education
BBA - Business Administration And Management
Svay Rieng University
Svay Rieng, Cambodia 10.2007 - 07.2011
Skills
Business Analysis & Project Management – Agile (Scrum, Kanban), requirement gathering, product strategy, stakeholder management
undefinedExploring New Technologies for Job Enhancement:
Proactive in researching and implementing innovative systems to enhance operational efficiency. Experienced in developing stock management and sales performance systems to streamline workflows and improve data-driven decision-making. Strong expertise in Microsoft Excel and Google Sheets for advanced data analysis and real-time dashboard creation. Knowledgeable in ERP solutions like SAP and Microsoft Dynamics, website development, and digital marketing strategies to drive business growth and brand visibility.
Timeline
Senior Business Development
Biplan Global Co., Ltd.
01.2024 - Current
Supply Chain Officer
Biplan Global Co., Ltd.
10.2021 - 12.2023
Stock Control Unit Manager
LOLC (Cambodia)., Plc
01.2015 - 12.2018
BBA - Business Administration And Management
Svay Rieng University
10.2007 - 07.2011
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