Open To Work
LIM CHHEANGCHORNG
ORIENTAL BANK
Work Preference
Job Search Status:
Open to work
Work Type
Full Time
Location Preference
On-Site
2
Languages
12
years of professional experience
Experienced with leadership and strategic planning in high-stakes environments. Utilizes strong problem-solving and decision-making skills to drive operational success. Track record of effective team leadership and conflict resolution, ensuring mission objectives are met.
Professional in operational management with a track record of driving efficient processes and optimizing performance.e. Adept at implementing strategies that align with organizational goals and fostering collaborative work environments. Known for adaptability and reliability in dynamic settings, ensuring seamless team operations and goal achievement.Experienced with leadership and strategic planning in high-stakes environments. Utilizes strong problem-solving and decision-making skills to drive operational success. Track record of effective team leadership and conflict resolution, ensuring mission objectives are met.
Professional in operational management with a track record of driving efficient processes and optimizing performance. Adept at implementing strategies that align with organizational goals and fostering collaborative work environments. Known for adaptability and reliability in dynamic settings, ensuring seamless team operations and goal achievement.
Work History
Senior Operation Officer (Replaces Deputy Branch Manager, Operation)
2 Years 8 Months- Replaces Deputy Branch Manager Operations and team leader. Conduct a daily morning briefing to share important updates, ensure clear communication, and enhance team knowledge. Use this time to review priorities, address challenges, and align everyone with the day’s objectives, fostering collaboration and productivity.
- Reviewed daily branch report and transactions each morning, ensuring accuracy, identifying discrepancies, and maintaining up-to-date financial records for seamless operations.
- Review pending authorizations to ensure timely approvals and resolve any delays or discrepancies, maintaining smooth workflow and compliance with operational procedures
- Identified and secured new fixed deposit accounts and loan opportunities, contributing to branch targets and enhancing overall branch performance.
- Fostered positive team environment through collaboration and clear communication, keeping team members engaged and motivated while effectively managing workloads.
- Prepare monthly reports for review and discussion with the CEO, ensuring accuracy and timely submission.
- Arrange meetings twice a month to maintain consistent communication and provide regular progress updates. For example, meetings can be scheduled on specific dates, such as the first weeks and third week of each month, or during the 2nd and 4th weeks. Ensure that these meetings are planned and the schedules are shared with all participants to facilitate better coordination.
- Access the main value balance to withdraw funds required for payment purposes, ensuring proper documentation and authorization for the transaction
- Checked and verified transaction information (Withdrawal, Deposit, Transfer, ...) before authorization.
- Verify the successful upload of specimens to ensure accuracy, completeness, and compliance with required standards. Address any issues promptly to maintain the integrity of the process.
- Checking balance vault with report from Core Banking System.
- Created a Saturday work schedule to maintain operational efficiency..
- Review Staff performance.
Senior Customer Service
3 Years 8 Months- Conducted daily morning briefings to share important updates and align team on priorities, addressing challenges to enhance collaboration and productivity.
- - Receive customer inquiries or issues, thoroughly assess the situation, and provide effective solutions to address their needs. Ensure prompt and professional communication to enhance customer satisfaction.
- - Review pending authorizations to ensure timely approvals and resolve any delays or discrepancies, maintaining smooth workflow and compliance with operational procedures
- Ensured proper verification of CIF account openings prior to authorization.
- Ensured accurate and complete upload of specimens, promptly addressing any issues that arose.
- - Access the main value balance to withdraw funds required for payment purposes, ensuring proper documentation and authorization for the transaction
- Verified balance of teller till box using system report to ensure correctness.
- - Received customer inquiries, assessed situations, and provided effective solutions while ensuring prompt, professional communication to enhance customer satisfaction.
- Fostered positive team environment by promoting collaboration and clear communication, keeping team members engaged and managing workloads for optimal performance.
- Arrange meetings twice a month to maintain consistent communication and provide regular progress updates. For example, meetings can be scheduled on specific dates, such as the 1st and 15th of each month, or during the 2nd and 4th weeks. Ensure that these meetings are planned and the schedules
Branch Operation Officer
3 Years 9 Months- Verified daily report for accuracy, reviewing key metrics and transactions, and addressed discrepancies to maintain data integrity.
- Run a check on the Customer Information File (CIF) to verify the accuracy and completeness of key details, including the customer’s address, National ID (NID), photo, and specimen signature. Ensure all information is up-to-date and properly documented for compliance and operational purposes.
- Created the account opening report and compared it with the account-opening application form to verify all documentation was accurate. Ensured customer details were correct and compliance with regulatory standards before finalizing the account setup.
- Organized and securely stored account opening forms to facilitate easy retrieval, ensuring compliance with company policies and regulatory requirements.
- Streamlined branch operations by implementing process improvements, enhancing service efficiency.
- Supervised daily activities, ensuring compliance with banking regulations and operational policies.
- Reviewed new accounts for required documentation.
- Established and checked coding procedures, monitored reports and updated internal files.
- Complied with established internal controls and policies.
- Improved branch efficiency by streamlining operational processes and implementing best practices.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
Branch Operation Officer
1 Year 11 Months- Reviewed daily report for accuracy, ensuring data integrity by addressing discrepancies and following up on local check clearing transactions.
- Run a check on the Customer Information File (CIF) to verify the accuracy and completeness of key details, including the customer’s address, National ID (NID), photo, and specimen signature. Ensure all information is up-to-date and properly documented for compliance and operational purposes.
- Generated account opening report and cross-checked with application forms, verifying customer details and ensuring compliance with regulatory standards before finalizing account setup.
- File the account opening forms in the designated cabinet, ensuring that all documents are organized and securely stored for easy retrieval. Make sure each file is labeled correctly and stored in compliance with company policies and regulatory requirements.
- Print the checkbook, Statement when a customer requests it, ensuring all details are accurate and complete. Verify the customer’s information before processing and ensure proper documentation for record-keeping
- Pick up account opening forms and upload specimen signatures twice a day, ensuring that all documents are properly processed and uploaded to the system for accurate record-keeping and compliance.
- Verified the accuracy and completeness of the Daily Report, then forwarded it to the Business Process team for further processing.
- Ensured timely delivery of replacement ATMs to meet customer needs.
Education
Bachelor of Science - Information Technology
High School Diploma
Skills
Senior Operations Officer at Oriental Bank
Team leadership
Experience: 3 years
Senior Customer Service at Chip mong Bank
Team leadership
Experience: 3 Years 1 month
Branch Operations Officer at ABA Bank
Experience: 3 Year
Branch Operation Officer at CIMB Bank
Experience: 2 years 2 months
Languages
English
Professional Working
Chinese (Cantonese)
Elementary
Timeline
Senior Operation Officer (Replaces Deputy Branch Manager, Operation)
ORIENTAL BANK
12.2023 - CurrentRead More
Senior Customer Service
CHIP MONG BANK
12.2019 - 08.2023Read More
Branch Operation Officer
ABA Bank Operational Hall of Head Office
02.2017 - 11.2020Read More
Branch Operation Officer
CIMB Bank Tuek Thla Branch
02.2015 - 01.2017Read More
University of Phnom Penh
Bachelor of Science from Information Technology
Read More
Prek Dambok High School
High School Diploma
Read More
ABOUT ME
- Gender: Male
- Date of Birth: 25 Sep 2025
- Place of Birth: Kampong Cham
- Nationality: Cambodian