Leath LA
Front Office Management
Cambodia
Summary
Experienced Front Office management with over 8 years of experience in Hospitality industry. Excellent reputation for resolving problems and improving customer satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
9
9
years of post-secondary education
Work History
National Trainer and Assessor of Recognition Prior Learning
Ministry of Tourism
10.2019
- For ASEAN STANDARD, conducted by, of Cambodia
- September, 2019 : Awarded of the Certificate of Master Trainer on “Master of Training Material and Teaching Skills” at ATP Consultant.
Duty Manager
One Park Hotel & Service Apartment
11.2019 - Current
- Main responsibilities
- Responsible for assisting Management in the overall day to day operations of the One Park Apartment whilst on duty
- To deal with guest problems and/or complaints
- Responsible for the entire Front Office department operation in the absence of the Front Office Manager
- To ensure that all staff behavior and service skills are in line with the hotel & apartment standards, staff grooming, duty roster and staff disciplinary
- To ensure that front office team are completely aware of all the apartment’s services and facilities, outlet operating hours and scope of service
- To acquire, through training provided, a comprehensive knowledge of the Apartment Computer System, Guest leasing monthly fee settlement, Water & Electricity top up, cleaning service & water service
- Maintains close working relationships with other department and attends any meetings in the absence of the Front Office Manager
- To ensure and oversee that the Receptionist/Cashier shift procedures/duties are completed on time and are procedural correct.
Front Desk Supervisor
Sofitel Phnom Penh Phoukeethra Hotel
01.2019 - 11.2019
- Assist Night Manager when he’s day off for hotel operations during at night time, to ensure all front office operation are going properly and in order including billing, posting, Correction, Rebate and any adjustment
- To manage Front Desk operation at night shift are going smooth & under control and dealing with guest issues or complains
- Maintain effective communication within Front Office dept and also other operation dept to ensure and facilitate an efficient operation during night time
- Update R/C and verify with daily rate to match in system & supporting
- Run Point of Sale system (Micros) and Run night audit in PMS by daily basic
- Print, saving and send night report for FOM and HOD
- Record to logbook for any pending issues to be follow up
- To ensure cash floating are correct before handover to next shift
Senior Front Desk
Sofitel Phnom Penh Phoukeethra Hotel
01.2016 - 01.2019
- Main responsibilities
- Review arrival information on daily basic: VIP, Regular guest, Group, Special request / note
- Assist the front desk team regarding C/I & C/O which still left from the day
- Handling all internal and external phone call as well as guest walk up call
- Maintain the knowledge about room rate, discount, package, hotel facilities, and special events in hotel
- To manage Front Desk operation during night are going smooth & under control and dealing with guest issues or complain
- To ensure cash floating are correct before handover to next shift
- Check Credit card daily report and settlement
- Update R/C and verify with daily rate to match in system & supporting
- Run Point of Sale system (Micros) and Run night audit in PMS by daily basic
- Print & Saving night report for FOM and HOD
- Record to logbook for any pending issues to be follow up
- To ensure cash floating are correct before handover to next shift
Front Desk Agent
Sofitel Phnom Penh Phoukeetra Hotel
04.2014 - 01.2016
- Responsibilities
- Checked in guest, escort FIT and Group guest to their room, updated guest profile, prepared FIT and Group guest arrival, Bills posting, checked out, and Settled guest bills, Currency exchange, duplicated key to guest
- Paid out and Cask advance, Handled with pre-payment,
- Handled with guest request and any booking, provided guest information
- Read Guest Experience Record for guest issues and follow up
- Take over cash float $2000 and 600000 Riels
- Take over information from previous shift and follow up
- Check arrival back to back and keep follow up HK
- Double check today departure for FIT (Due out) and follow up
- Check group departure time and alert Tour leader for outstanding balance
- Follow up with Reservation for the missing supporting document
- Make room keys of arrival rooms once no more back to back
- Check arrival complimentary and House Use
- Check PM room and Comment update must be daily basis
- Print High Balance check report and process for weekly payment
- Print Pre-payment individual + 7 days and process missing payment
- Print Pre-payment TA + 7 days and check that we have deposit
- Profile update check for guest arrival by daily basic
- Guarantee check for arrival today ( Cash/ Credit card/ Pre auth)
- Prepare and close cashiering report
- Record to logbook for any pending issues to be follow up
- Record to guest experience for guest issues
- Hand over information to next shift
- Hand over cash float next shift
Education
Graduated Bachelor Degree of Hospitality & Tourism Management -
Norton University
01.2014 - 01.2018
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School of Hospitality and Tourism, Front Office Skill, PSE Institute, Cambodia
01.2012 - 01.2014
Administration
Business School, PSE Institute, Cambodia
01.2011 - 01.2012
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PSE High School, and Phnom Penh city Kingdom of Cambodia
01.2010 - 01.2012
Skills
Khmerundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Duty Manager
One Park Hotel & Service Apartment
11.2019 - Current
National Trainer and Assessor of Recognition Prior Learning
Ministry of Tourism
10.2019
Front Desk Supervisor
Sofitel Phnom Penh Phoukeethra Hotel
01.2019 - 11.2019
Senior Front Desk
Sofitel Phnom Penh Phoukeethra Hotel
01.2016 - 01.2019
Front Desk Agent
Sofitel Phnom Penh Phoukeetra Hotel
04.2014 - 01.2016
Graduated Bachelor Degree of Hospitality & Tourism Management -
Norton University
01.2014 - 01.2018
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School of Hospitality and Tourism, Front Office Skill, PSE Institute, Cambodia
01.2012 - 01.2014
Administration
Business School, PSE Institute, Cambodia
01.2011 - 01.2012
undefined
PSE High School, and Phnom Penh city Kingdom of Cambodia
01.2010 - 01.2012
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