Lahja N Benjamen
Windhoek, Khomas
Summary
Results-driven professional with extensive hands-on experience in Labour Matters and comprehensive office administration. I excel at navigating complex challenges and consistently demonstrate strong problem-solving abilities. My proactive approach ensures efficient task completion and successful project outcomes. Known for adaptability and creative solutions, I am committed to achieving organizational goals. My industry experience, coupled with a Labour Certificate and an Honors Degree in Industrial Psychology, provides a strong foundation in labor laws, employee relations, and organizational development, enabling me to make meaningful contributions.
Overview
6
6
years of professional experience
Work History
Verification Officer
Namibian Food and Allied Workers Union (NAFAU)
06.2024 - Current
- Maintained strict confidentiality of sensitive client information, adhering to company policies and regulations.
- Streamlined the verification process for faster turnaround times, resulting in client satisfaction.
- Increased accuracy in verification processes by implementing thorough checks and attention to detail.
- Conducted extensive database searches to verify applicant credentials, upholding organizational standards for accuracy and completeness.
- Demonstrated exceptional problem-solving skills when faced with challenges during the verification process, ultimately achieving successful outcomes.
- Contributed to a positive work environment by proactively addressing conflicts and fostering collaboration among team members.
- Improved overall operational efficiency by identifying areas for process improvement and suggesting actionable solutions to management.
- Trained new employees on company-specific data verification techniques, fostering a cohesive team atmosphere focused on achieving results.
- Identified inconsistencies in data sets, rectifying errors and maintaining database integrity.
Office Administrator
Namibia Food and Allied Workers Union (NAFAU)
02.2021 - 05.2024
- Coordinated schedules and appointments for branch staff, optimizing time management processes.
- Provided exceptional customer service to both internal employees and external clients, promoting a welcoming atmosphere at the branch office.
- Maintained inventory levels of office supplies, minimizing costs while ensuring availability of necessary items.
- Composed professional business correspondence, emails, meetings notes and other documents.
- Facilitated team communication, leading to a cohesive and productive work environment.
- Managed budgets and financial reports, ensuring accuracy and timely submission.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Clean the office and capture membership data
Polling Official
Electoral Commission Of Namibia (ECN)
11.2019 - 11.2019
- Played a vital role in maintaining the democratic process by supporting fair elections through diligent work as a Polling Official.
- Demonstrated adaptability in responding to unexpected situations or challenges during the election process.
- Displayed strong interpersonal skills while interacting with voters from various backgrounds, ensuring all felt welcome and respected.
- Ensured a smooth voting process for all participants with thorough knowledge of election laws and regulations.
Administrative Intern
Namibia National Teachers' Union (NANTU)
02.2019 - 08.2019
- Handled sensitive information with discretion, ensuring confidentiality was maintained at all times when dealing with personnel records or proprietary company data.
- Answered incoming phone calls pleasantly directed calls to appropriate personnel.
- Delivered exceptional customer service to both internal and external clients through prompt response times and clear communication of information.
- Managed multiple priorities effectively by utilizing strong organizational skills and regularly updating task lists to ensure deadlines were met.
- Captured membership data and collected deduction list and proof of payment.
Education
Certificate- Level 4 - Labour Study
Labour Resource Research Institute (LaRRI)
Windhoek, Khomas, Namibia12-2020
Bachelor of Arts (Honors) Degree - Sociology & Industrial Psychology
University Of Namibia (UNAM)
Windhoek, Khomas, Namibia04-2018
Grade 12 (NSSC) Ordinary Level - Commerce
Acacia High School
Windhoek, Khomas, Namibia12-2013
Skills
- Emotional intelligence and interpersonal skills
- Depth understanding and interpretation of labour laws
- Negotiation and problem solving skills
- Accurate Data interpretation
- Microsoft Office Suite (word, excel, powerpoint)
- Teamwork and collaboration
- Multitasking Abilities and Attention to detail
- Excellent communication (written and verbal)
- Decision-making
- Payroll processing and data capturing
Languages
English
Advanced (C1)
Oshiwambo
Bilingual or Proficient (C2)
Otjiherero
Advanced (C1)
Afrikaans
Beginner (A1)
Timeline
Verification Officer
Namibian Food and Allied Workers Union (NAFAU)
06.2024 - Current
Office Administrator
Namibia Food and Allied Workers Union (NAFAU)
02.2021 - 05.2024
Polling Official
Electoral Commission Of Namibia (ECN)
11.2019 - 11.2019
Administrative Intern
Namibia National Teachers' Union (NANTU)
02.2019 - 08.2019
Certificate- Level 4 - Labour Study
Labour Resource Research Institute (LaRRI)
Bachelor of Arts (Honors) Degree - Sociology & Industrial Psychology
University Of Namibia (UNAM)
Grade 12 (NSSC) Ordinary Level - Commerce
Acacia High School
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