Kong Maneika
Human Resources Manager
Condo Reach Sambath, #03, St.596, Sangkat Boeung Kak II, Khan Toul Kork, Phnom Penh
Summary
Proven leadership at Baitong Hotel and Resort Phnom Penh, enhancing employee relations and spearheading HR policies overhaul. Excelled in attendance management and conflict resolution, significantly improving team cohesion. Achieved a notable increase in staff satisfaction through strategic training programs and effective communication, demonstrating strong management and interpersonal skills.
Overview
7
7
years of professional experience
Work History
Assistant Human Resources Manager
Baitong Hotel and Resort Phnom Penh
Boeung Keng Kang, Chamkarmon, Phnom Penh, Cambodia
06.2019 - Current
- Managed employee compensation plans.
- Assisted with benefits administration, ensuring accurate enrollment information and timely processing of changes.
- Organized employee engagement events to foster team-building and strengthen relationships among staff members.
- Assisted in the creation of competitive compensation packages designed to attract top talent within our industry sector.
- Recruitment and on boarding, coordinate new hire onboarding and orientation programs to ensure a smooth transition for employees.
- Assisted in Training and Development
- HR Compliance and Administration, ensure compliance with labor laws, hotel policies, and industry regulations. Maintain accurate employee records, including attendance, leave management, and payroll assistance. Assist in updating HR policies and procedures in line with legal and organizational changes.
- Performance Management, Support the performance appraisal process by gathering feedback and assisting with evaluations. Encourage continuous feedback and career development discussions between employees and managers.
- HR Operations & Reporting, Prepare HR reports related to staff turnover, recruitment, and training effectiveness. Assist in managing employee benefits, compensation, and wellness programs. Coordinate with other departments to ensure HR strategies align with hotel operations.
Assistant to Doctor
Pachem Dental Clinic
Phnom Penh
10.2018 - 06.2019
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Office Management, Control office inventory, update leave record and patient record for doctor.
- Monthly report for patient list
- Prepared patient report up to date
Assistant Store Manager
Coffee Bean and Tea Leaf
Phnom Penh
02.2018 - 09.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Education
Bachelor of Science - International Relations Base in English
Royal University of Law And Economics
Phnom Penh 04.2001 -
GED -
Paññāsāstra University of Cambodia
Phnom Penh 04.2001 -
Skills
Attendance management
HR policies and procedures
Health and safety
Leadership and Management
Training and Development
Employee Relations & Conflict Resolution
Timeline
Assistant Human Resources Manager
Baitong Hotel and Resort Phnom Penh
06.2019 - Current
Assistant to Doctor
Pachem Dental Clinic
10.2018 - 06.2019
Assistant Store Manager
Coffee Bean and Tea Leaf
02.2018 - 09.2018
Bachelor of Science - International Relations Base in English
Royal University of Law And Economics
04.2001 -
GED -
Paññāsāstra University of Cambodia
04.2001 -