Kong Hok Leng
Asistant MICE Manager/Asistant Sale Manager
Siem Reap,siem reap
Summary
to apply for a position of Asst. Mice Manager / Asst. Sale Manager
Overview
14
14
years of professional experience
2013
2013
years of post-secondary education
2
2
Languages
Work History
Assistant Catering Manager
Raffles Grand d'Angkor Hotel
Siemreap
01.2016 - 02.2020
- Issue Catering quotation for directly client and indirect clients like travel agency
- Arranges meal booking for in house guests and travel agency meal reservation
- Arrange temple dinner events for client and travel agency.
- Prepare invoice payments or pre-paid payment of meeting and Gala dinner for Client.
- Make daily plans and annually sale call plans for Catering events, meal reservation with travel agency.
- Follow up catering quotation with travel agency or direct client and asking about their budget or flexible price to meet their needs.
- Prepare and arranges catering order event orders or Banquet order for internal departments before event started to get smooth operation for client meet client’s expectation.
- Issues daily meal reservation to head department especially kitchen and Chef to arrange for meal reserve for clients and another operation department to arrange staffs according the in-house guest for good operation.
- Group meeting to discuss and detail explain to our team about each Catering Events for successful event and Work efficiency.
- Cost internal breakdown for food revenue beverage revenue and miscellaneous revenue.
Sales Manager
HMC (Marketing Hospitality Consultant)
02.2015 - 01.2016
- Analyze strategy for new properties like Hotel, Spa, Restaurant Strategy plan for increase production
- Action plan for daily and weekly sales call Maintain customer relationship
- Prepare production report
- Create package rate in low season Cooperate listing for visiting and contracting
- Find new production from other travel agent partner.
Public Relations and Sales Executive
Empress Angkor Hotel
01.2013 - 02.2015
- Direct solicitation calls on assigned accounts selling all hotel space and services.
- Direct solicitation calls on potential new accounts.
- Regular sales/service contacts, by telephone or correspondence, with assigned accounts.
- Development of recommended special promotions or packages, submitting recommendations to the Director of Sales for review and approval.
- Conduct of informational programs directed to personnel of assigned accounts to keep them fully informed as to the hotel.
- Active participation in industry and civic organization representing opportunities for business, such participation to be approved by the Director of Sales.
- Develops special campaign geared to National Day, Secretaries Day, Appointment of Business Executive, Anniversaries of Companies/Top Executives Birthdays.
- Prompt response to all inquiries or correspondence from customers and prospects.
- Dissemination of information of general interest to all personnel in the hotel sales department.
- Preparation and submission of such regular or special reports as may be required by the Director of Sales.
- Close co-operation with other hotel department in arranging accommodations, services, special events for booked business.
- Maintenance of adequate files on assigned accounts.
- Participation in sales department meetings.
- Develops a high effective systematic follow-up system.
- Attends trade shows, travel functions, major business functions aiming at offering door prices.
Sales Coordinator
Empress Angkor Hotel
03.2012 - 12.2012
- Responsible for all secretarial functions, within the Sales & Marketing Department accomplishing through:
- Reception of guests calling at the Sales Office.
- Handling of all incoming telephone calls in accordance with established procedures.
- Handling of all incoming mails, making distribution in compliance with established procedures.
- Processing of all outgoing correspondence and booking tickets and other forms in compliance with established procedures making certain adequate copies to other Departments and local marketing representative firms.
- Maintenance of the inventories of necessary forms, stationeries and related office supplies required, and preparation of requisitions or purchase orders as needed.
- Maintenance of all files within the Sales office.
- Preparation of such regular and special reports as may be directed by the Director of Sales.
- Maintenance of the Sales Office premises in a neat and orderly manner.
- Responsible for assistance in the Sales effort of the Department, accomplishing through:
- Reception of business prospects calling at the Sales Office, in the absence of Sales Personnel, providing explanation of the Hotel accommodations and services and securing information as to requirements of the prospects.
- Conduct of property tours as asked by the Director of Sales.
- Contact with key travel representatives in the city by telephone or in person as directed by the Director of Sales.
- Responsible for the development of new potential business sources, as may be assigned, accomplishing through:
- Maintenance of current, information and complete knowledge as to the Hotel's facilities and service.
- Participation in special sales promotion programs or solicitations as may be required by the Director of Sales.
- Attendance at regular Marketing Committee Meetings.
Outlet Cashier
Angkor Century Resort and Spa
01.2009 - 03.2012
- Raises guest check and posts all orders through the Cash Register as soon as order chits are received from the waiters or waitresses.
- Accepts cash payments and accounts for all monies received and ensures that all collections are correctly remitted to the General Cashier's custody.
- Accounts for all guest checks (both used and unused checks) under the cashier's custody.
- Before the commencement of each shift, the cashier should ensure that Cash Register has been reset as the end of each shift.
- Ensures that there are adequate supplies of guest checks and accounting forms, etc. at the Restaurant Cashier's counter.
- Ensure that are adequate small change in the Cashier's float at all times.
- Ensure that all checks are presented to the guest when guest for their bills.
Volunteer
Protestant Bible Council
01.2006 - 01.2007
- Company Overview: Work as an American teacher assistant form Peace Corps
- Work as an American teacher assistant form Peace Corps
Education
Bachelor’s degree - Business Administration
Certificate of Attendance - Understanding Your Industry
Certificate of Attendance - Lector Project Development and Management
Certificate of Computer - MS Word, MS Excel, MS PowerPoint
Certificate of Attendance - Moral Education
Certificate of Attendance - Democracy by YCC
Certificate of Attendance - Training of Peer Education on Life Skills for HIV/AIDS
Cross Training - Receptionist Skill in Angkor Century Resort & Spa
Cross Training - Night Auditor Skill in Angkor Century Resort& Spa
Skills
Very Good (Word, Excel, Internet, Email)
Programming
MSCPOS Administration
Window setting up
Application Functional Installation
Virus clear (Microsoft Cooperation Point Of Sale)
China's goods ordering management skills
Electrician and Plumber, desktop computer hardware and software installation Power supply repairing electronic components knowledge, Electronics maintenance and repairing Problem solving or trouble shooter
AI Videos and Photos Design for Hotel and Hospitality
Fast learner and a self-starter in developing new skills
Interests
Read books, meet friends discuss about Lessons and business
Enjoy meeting people
Travel and Surf Internet on weekends
Personal Information
- Height: 175 cm
- Weight: 75 kg
- Date of Birth: 03/02/90
- Gender: Male
- Nationality: Cambodian
- Marital Status: Married
- Religion: Buddhism
- Place of Birth: Siem Reap
Timeline
Assistant Catering Manager
Raffles Grand d'Angkor Hotel
01.2016 - 02.2020
Sales Manager
HMC (Marketing Hospitality Consultant)
02.2015 - 01.2016
Public Relations and Sales Executive
Empress Angkor Hotel
01.2013 - 02.2015
Sales Coordinator
Empress Angkor Hotel
03.2012 - 12.2012
Outlet Cashier
Angkor Century Resort and Spa
01.2009 - 03.2012
Volunteer
Protestant Bible Council
01.2006 - 01.2007