KOEUN (KIM) HENG

MANAGEMENT ROLE IN TY FASHION AND TAIEASY FACTORY COMPLIANCE:
Professional Experience and Responsibilities
Responsibilities:
1. Staff Assignment and Management:
- Monitor, follow up and deal with all internal department Taiwan headoffice, buyers, 3rd Party and ministry.

- Monitor all HR, Payroll, administration and accountant process

- Assign and delegate daily tasks to compliance supervisors and officers.
- Monitor and guide compliance staff responsible for various standards and audits, including BFC-ILO, BSCI, SLCP, WRAP, SMETA, High Performance Factory by LABS, BFC-ILO, Living Wage, RCS, GRS, OCS, GOTS, SCAN/CTPAT, HIGG INDEX, OEKO-TEX STeP, ISO14001:2015, ISO 9001:2015, Brand Protection, ETP wastewater annual assessment, ZDHC, Audit from buyers and another 3rd party.
2. Compliance Oversight:
- Oversee compliance for multiple brands, including Nike, Komar, PVH, LIDL, Carter’s, Walmart, Adidas, F&T, AMERCO, ANDI, Reebok, C&A, Gerber and Centric.
- Conduct detailed audits and assessments regarding Social, Health, Safety, Electrical Safety, Building Safety, Fire Safety, Environment, CTPAT, Quality Management and Brand Protection.

3. Social Responsibility:

- Improve worker well-being by providing living wages, enhanced benefits (childcare, training, education), and other programs.

- Conduct regular social audits and implement corrective actions.

4. Health, Safety Management:

- Assign and conduct risk assessments across all factory areas.

- Develop and implement annual compliance training plans.

- Ensure operations comply with Health, and Safety regulations to prevent and eliminate employee injuries and illnesses.

- Investigate accidents, identify root causes, and implement preventative measures.

- Plan, organize, direct, and manage the HSE and compliance departments to achieve departmental and company objectives cost-effectively.

- Implement HSMS to educate workers, increase safety, and improve 6S conditions in the workplace.
5. Environmental Sustainability and Climate Action:
- Develop and implement climate action plans and greenhouse gas (GHG) inventories.
- Create GHG Inventory Management Plans, set reduction goals, and track progress.
- Establish environmental sustainability goals and objectives for source reduction, including strategies for energy-efficient lighting and renewable source procurement.
- Develop waste reduction and recycling plans for cardboard, plastic, and cotton fiber scraps.

6. CTPAT Management:

- Ensure supply chain security measures align with C-TPAT standards.

- Conduct detailed audits and assessments to maintain compliance with C-TPAT requirements.

- Develop and implement security procedures and protocols.
7. Audit and Compliance Monitoring:
- Monitor all system or portal progarams.
- Oversee ZDHC zero discharge wastewater treatment plant operations.
- Conduct factory and internal audits, follow up on Corrective Action Plans, and ensure compliance with buyer requirements in Health, Safety, Security, Environment, Labor, CTPAT and Brand Protection
- Coordinate with government officers, auditors, buyers, and third-party auditors for various compliance audits.
8. Policy and Procedure Management:
- Conduct annual reviews and updates of policies and procedures to ensure alignment with client requirements and local laws.
- Implement changes and educate staff on updated policies through training sessions.
9. Committee Leadership:
- Organize, prepare, and chair all committee meetings related to HSE, AID, Environment, Brand protection and CTPAT.
- Set up committee activities to enhance worker awareness of Health, Safety, and Environment, Brand protection and CTPAT issues and promote sustainable business operations.
10. Equipment and Safety Maintenance:
- Ensure all safety equipment is in good condition, adhering to 6S standards, and well-maintained.
- Prepare audit documentation based on checklists and audit requests.
- Implement and monitor COVID-19 prevention measures daily for workers, staff, and visitors.

Key Achievements:
- Successfully managed compliance for international standards, ensuring smooth operations across two factory locations.
- Improved factory sustainability through strategic energy reduction and waste management initiatives.
- Enhanced worker well-being through comprehensive social responsibility programs.
- Maintained high standards of health, safety, and environmental compliance, reducing incidents and improving operational efficiency.

Skills and Competencies
- In-depth knowledge of international compliance standards and sustainability practices.
- Strong audit and assessment capabilities.
- Effective communication and coordination with internal and external stakeholders.
- Proficient in managing diverse compliance and environmental programs.
- Leadership in training and development of compliance staff.

MANAGEMENT ROLE IN TY FASHION AND TAIEASY FACTORY QA TECHNICAL AND SOP:

Professional Experience and Responsibilities
Responsibilities:
1. Staff Management and Task Delegation:
- Assign daily tasks to the QA manager and ensure thorough follow-up.
- Delegate tasks to subordinate staff to monitor QA & QC SOP compliance, ensuring each production process is adhered to.
2. Quality Monitoring and Reporting:
- Tighten follow-up results with staff on a daily basis.
- Review monthly quality passing rates and hold meetings with the GM, factory managers, and production manager to discuss solutions.
- Monitor and present timely quality results reports on a monthly, quarterly, and yearly basis to the QA Vice President in Taiwan head office.
3. Defect Rate and Compliance:
- Ensure compliance with standards and reduce defect rates to meet buyer AQL.
- Create and implement SOPs for each section of the production process.
4. Training and Development:
- Conduct monthly training for QA & QC staff, as well as sewing leaders and supervisors, to understand quality demands.
- Monitor the adherence to detailed SOPs by QA managers, QA, QC, and production teams to exceed buyer expectations.
5. Certification and Inspection:*
- Monitor NQA certified by buyers for final inspection and shipment release.
- Oversee CQA (Carter's certified QA) for final inspection and shipment release.
- Manage internal monthly termite and pest control handled by QA.
6. Lab Management:
- Supervise lab room operations nominated by clients.
- Oversee order commitment, including fabric, trims, and accessories input dates, and sample submissions such as PP samples, lab tests, Gold Tag, FDS, bronze tag, and top samples.
7. Fabric and Materials Testing:
- Conduct 10% fabric inspection of each style received for every dye lot and color using the 4 pt system.
- Perform 100% fabric shrinkage testing for garment dye wash programs and 100% swatch of rolls for garment dye wash styles.
- Manage relaxation periods for fabrics with elasticity and rayon (48 hours), and for cotton and others without span (24 hours).
- Inspect materials based on AQL, testing, and trims color shade checks.
8. Pre-Production Planning:
- Approve PP comments, final patterns, and QC files.
- Adjust patterns based on internal shrinkage testing and buyers' PP comments.
- Conduct pre-production precautions review for trims and embellishments.
9. Pilot Run and Cutting:
- Oversee pilot runs with a small cut quantity of 200 pcs, 100% end line QC check, and review results with production teams and buyers' QA.
- Manage cutting plans, reference samples, approved markers, and hard patterns.
10. Embroidery/Printing and Sewing:
- Inspect 100% of in-house embroidery/printing for color, size, position, and execution.
- Monitor sewing processes with garment trial runs, approved templates, and machine layouts.
- Implement roving QC random inspections, end line QC, and daily reporting for immediate corrective actions.
11. Finishing and Washing:
- Ensure garment washing, size segregation, and color shade checking are performed accurately.
- Oversee 1st and 2nd inspection QCs for 100% workmanship inspection and measurement QC.
- Conduct daily and weekly defect analysis meetings and re-train QC on proper inspection methods as needed.
12. Packing:
- Manage packing QC to check tickets against labels and ensure correct folding OCR.
- Perform FQA checks on workmanship, measure all POM, and address any packing issues immediately.
- Conduct daily pre-final workmanship and packing accuracy inspections before buyers' QA final inspection

Key Achievements:
- Successfully managed and improved the QA processes, leading to higher quality standards and reduced defect rates.
- Enhanced compliance with buyer requirements and international standards, resulting in consistent on-time delivery and customer satisfaction.
- Developed and implemented comprehensive SOPs and training programs, significantly improving overall product quality and employee performance.

Skills and Competencies
- Extensive experience in QA technical management and SOP implementation.
- Strong ability to monitor and report quality metrics and compliance standards.
- Proficient in managing detailed quality assurance processes from fabric inspection to final packing.
- Effective leadership in training and developing QA & QC staff.
- Expertise in conducting thorough audits and implementing corrective and preventive actions.

Job Responsibilities: Assistance Q.A manager at Li & Fung (Cambodia) limited. Within this position I
looked after customer requirement and complaints and I was required to follow strictly customer service
standard at all the times, especially American Eagle Outfitters brand.
- Focusing on Quality management system strategic plan (PDCA).
- Persuaded business partners, factories to comply customers quality standard.
- Delegate task to subordinate to monitor QA & QC SOP, ensure each production process comply to
standard and reduce the percentage of defect rate to meet buyer AQL.
- Created short training course provide to my QAs customer service; win negotiation; customers code
of conduct. etc.
- Created short training course provide to factory on quality standard and customer requirement as
well as customer perspective.
- Always encourage my staff within the team to work towards the vision of the company and we will
endeavor to achieve that, by continually improving and developing.
- Firmly, confidently and whilst using effective communication and interpersonal skills to lead my
staff.
- Support to merchandiser team in HK office, beside of my QA role, also I was doing sourcing
factories in Cambodia in order to made my Li & Fung company business grow from 2 factories to 6
factories for AEO brand only.
- Conduct staff annual performance appraisal to measure performance and knowledge as well as
salary increase and bonus.
- Monitor factories and ensure that their quality control, production status and shipment delivery on
time and customer service exceed the buyer’s expectation.
- To develop effective plans to achieve business goals
- Having the ability to prioritize tasks and goals (checking against importance and urgency).
- Being aware of the immediate action steps to take when going back to the office.
- Well understand some of the cultural differences in communication.
- To understand the importance of being pro-active in solving challenges, problems and making
decisions.
- Provide opportunities to build relationships. Trust among team members is developed over time.
- Offer networking opportunities for team members to share their capabilities.
- Conduct weekly meeting with staff discussing issue was happening and find root cause to reflex
solution and plan.
- Made team dream become true.
- Encourage and role-model transparency
- Persuaded staff mindset and feeling to treated company as our 2nd home.
- Made staff happiness, it fuels their desire to do more.
- Daily monitor and follow up quality result.
- Build donation team to contributed to poor people and student in society.

- Created monthly coffee break time toward low-fidelity activities like chatting and brain storming.
Coffee breaks to help break the flow of meeting or conference in a way that helps restore energy and
create engagement.
- Identifies opportunities for exceeding customer expectations. Has developed factories into an
empowered factory during 2015 and focused on monitoring and helping the factory in performance
improvement in 2016.