KIMHEAK YEN
Phnom Penh,Cambodian
Summary
Experienced Customer Service professional with a proven track record in managing shipment processes, resolving customer inquiries, and ensuring efficient delivery operations. Demonstrated expertise in time management, team collaboration, and problem resolution while maintaining meticulous attention to detail. Adept at providing exceptional service and fostering positive customer experiences. Career goal: to leverage extensive customer service skills in a dynamic environment to drive operational excellence and enhance client satisfaction.
Overview
3
3
Languages
4
4
years of professional experience
Work History
Customer Service
ZTO Company
Phnom Penh, Cambodia
07.2022 - 04.2023
- Responded to customer inquiries and resolved shipping and delivery issues, collaborating with internal teams to deliver timely solutions and enhance customer service.
- Tracked and verified shipment status using company system, providing customers with accurate updates on parcel arrivals in Cambodia.
- Coordinated parcel distribution and prepared shipments for delivery to branches across Cambodia, ensuring accurate records and streamlined processing.
Customer Service
Kanhchana Cambodia
Phnom Penh, Cambodia
01.2020 - 10.2020
- Resolved customer inquiries and concerns promptly to promote a positive shopping experience and foster repeat business.
- Recommended clothing and answered product questions to enhance customer satisfaction and loyalty.
- Processed sales transactions and organised merchandise to create an inviting store display.
Volunteer General Assistant
English Education ( PPI-USE English school)
Phnom Penh, Cambodia
12.2018 - 11.2019
- Supported teachers and staff by streamlining administrative, classroom, and daily operations. Welcomed students and visitors, addressed inquiries, and ensured accurate records and teaching materials were maintained. Contributed to a clean, organised learning environment while assisting with school events and collaborating effectively with the team.
Education
High school / Upper secondary education - High School Diploma / Grade 12 Certificate
Dom Dek High School
Siem Reab 2012 - 2018
Skills
- Customer service
- Problem resolution
- Time management
- Team collaboration
- Apply careful attention to detail when handling work assignments
Languages
Khmer
First Language
English
Upper Intermediate
B2
Chinese (Mandarin)
Elementary
A2
Timeline
Customer Service
ZTO Company
07.2022 - 04.2023
Customer Service
Kanhchana Cambodia
01.2020 - 10.2020
Volunteer General Assistant
English Education ( PPI-USE English school)
12.2018 - 11.2019
High school / Upper secondary education - High School Diploma / Grade 12 Certificate
Dom Dek High School
2012 - 2018