Managed the installation, configuration, maintenance, and troubleshooting of network systems.
Developed and implemented IT policies and procedures to ensure compliance with industry standards.
Resolved conflicts between different stakeholders regarding IT projects.
Collaborated with other departments to develop innovative solutions for complex problems.
Analyzed user needs and developed specifications for new systems or modifications.
Oversaw the development of databases, websites, intranets, extranets, and mobile applications.
Maintained strong knowledge of applicable regulations to guarantee that designs, operations and IT systems met those requirements.
Collaborated closely with other departments in order to ensure timely resolution of any conflicts or problems encountered during the course of the project.
Coordinated with stakeholders, customers, vendors, and team members to ensure successful implementation of projects.
Provided technical guidance and support on software development lifecycle processes such as requirements gathering, design, coding, testing and deployment.
Developed project plans that included timelines and deliverables, identified resources needed, and estimated costs for each project.
Conducted meetings with team members to discuss project goals and objectives as well as assign tasks and responsibilities accordingly.
Oversaw budgets for project, tracked expenses, and timelines and communicated with key stakeholders on milestones.
Monitored system resources and troubleshooted any potential issues that arose.
Tested, debugged and maintained existing codebase for software applications.
Implemented automated testing procedures to ensure quality assurance standards were met.
Integrated third-party APIs into existing applications in order to provide additional functionality.
Ensured compliance with security policies when developing IT solutions within an organization.
Developed APIs for mobile and web applications, enhancing user experience and functionality.
Worked closely with UI/UX designers to implement visual design elements within applications.
Developed and maintained comprehensive application documentation for future reference and upgrades.
Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features.
Installation, configuration, and maintenance of server hardware and software components.
Created 3 years of IT planning and IT budget for annual send to CEO and CFO
Weekly meeting with Top Managment for update and share
Report directs to COO of Copany
Chief Information Officer
GL Finance Plc
Phnom Penh
01.2019 - 06.2021
Maintained awareness of cyber security threats and implemented appropriate measures to protect against such threats.
Evaluated potential vendors for software and hardware acquisitions to determine best fit for organizational needs.
Served as a liaison between technical teams, executive leadership, outside vendors, customers, partners, and other stakeholders.
Audited internal systems periodically to identify areas where efficiency can be improved or costs reduced.
Conducted regular reviews of the IT infrastructure architecture in order to recommend improvements and upgrades as needed.
Collaborated with other departments to identify new ways to leverage existing technologies or develop innovative solutions for business objectives.
Managed IT staff resources to ensure that projects were completed on time and within budget.
Monitored industry trends in order to stay abreast of emerging technologies that could benefit the organization.
Negotiated contracts with vendors to secure competitive pricing on hardware and software purchases while ensuring service level agreements were met.
Ensured compliance with applicable laws and regulations related to IT infrastructure, security, privacy, and data protection.
Developed and implemented strategies for effective information management systems.
Reviewed performance metrics regularly in order to track progress towards desired outcomes for IT projects or initiatives.
Established an enterprise-wide disaster recovery plan including backup processes, system redundancy plans, and protocols for restoring services after outages.
Signed and approved budgets for new funding and program initiatives.
Prepared reports summarizing board activities, decisions, and resolutions for senior management.
Analyzed global developments in terms of regulatory requirements pertaining to corporate governance and communicated insights internally.
Analyzed legal documents, such as contracts, leases, and purchase agreements. To identify potential risks or liabilities associated with proposed transactions.
Evaluated existing internal control systems and processes to identify areas where improvements can be made.
Reviewed and updated corporate governance policies and procedures to ensure compliance with applicable laws and regulations.
Monitored changes in relevant laws and regulations that affect corporate governance practices within the organization.
Developed and implemented a comprehensive framework for board evaluation, succession planning, and director recruitment.
Coordinated training sessions for newly appointed directors on their roles and responsibilities within the organization.
Provided advice and assistance to other departments when dealing with complex issues related to corporate governance.
Provided strategic guidance to the Board of Directors on matters related to corporate governance.
Collaborated with Internal and external auditors to ensure accuracy of core-banking system reported by the company.
Joined NBC community meeting for improved of the IT System follow the NBC Guideline
Reviewed and re-developed the IT policy and procedure of GL Finance, following NBC guidelines.
Monthly check and follow up with CBC Report.
Weekly meeting with top management for updates and sharing the progress from each department to support each other.
Report directs to CEO and Chairman.
IT Manager
Renet Japan Cambodia
Phnom Penh
01.2016 - 01.2019
Developed and implemented IT policies and procedures to ensure compliance with industry standards.
Managed the installation, configuration, maintenance, and troubleshooting of network systems.
Installed anti-virus software and configured virus scan schedules on all computers.
Worked closely with IT team members to develop secure coding practices.
Analyzed system logs to detect potential security issues.
Designed and maintained secure network architectures for multiple platforms.
Configured firewalls to protect networks from external threats.
Provided technical support regarding IT security issues when needed.
Implemented solutions such as encryption, authentication, access control.
Updated existing systems regularly with the latest security patches.
Researched emerging technologies for use in enhancing information security systems.
Monitored network traffic for suspicious activity and unauthorized access.
Developed and implemented security policies, standards, and procedures.
Performed system maintenance by handling security verifications of systems and processes.
Contributed to task list for maintaining network security across workstations, servers and peripherals.
Resolved conflicts between different stakeholders regarding IT projects.
Implemented strategies for improving customer service levels through enhanced use of technology.
Analyzed user needs and developed specifications for new systems or modifications.
Worked closely with vendors to negotiate contracts and select appropriate products or services.
Monitored system performance and identified areas for improvement.
Created detailed documentation for software, hardware, and network configurations.
Provided technical support to end-users on a variety of issues.
Monitored system performance and identified areas of improvement.
Conducted research to identify new technologies that could improve operations.
Oversaw the development of databases, websites, intranets, extranets, and mobile applications.
Implemented security protocols such as authentication, authorization, encryption.
Integrated third-party APIs into existing applications.
Analyzed customer feedback to identify areas for improvement in existing products or services.
Designed and implemented system architecture components such as web servers, databases, and other systems.
Developed and implemented software solutions to meet business requirements.
Created user interfaces, databases, and back-end services using various languages.
Collaborated with other developers in the design of programs to ensure compatibility between modules.
Tested applications for usability and performance.
Deployed applications into production environments.
Designed, developed and implemented firmware to support embedded system product concepts.
Performed troubleshooting of post-release software faults to support live service and installed software patch design.
Recommended improvements to facilitate team and project workflow.
Modified existing software to correct errors, adapt to newly implemented hardware or upgrade interfaces.
Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features.
Worked closely with systems analysts, engineers and programmers to understand limitations, develop capabilities and resolve software problems.
Conferred with project managers and other stakeholders to fully understand software design specifications and plan optimal development approaches.
Collaborated with other departments to develop innovative solutions for complex problems.
Evaluated emerging trends in information technology to recommend upgrades or improvements.
Maintained strong knowledge of applicable regulations to guarantee that designs, operations and IT systems met those requirements.
Recommended hardware and software acquisitions to help users assess needs and justify equipment and services.
Procured IT resources for strategic and operational computing requirements.
Controlled operational IT budget and expenditures within department parameters.
Weekly meeting with the CEO to improve the business problem.
Report directs to CEO company.
IT Senior Manager
Pactics Cambodia Co., Ltd
Phnom Penh | Siem Reap
01.2012 - 12.2015
Configured firewalls to protect against unauthorized access or malicious attacks.
Developed scripts to automate routine tasks and reduce manual effort.
Created user accounts, set up permissions, and monitored system security.
Configured Cisco routers and switches for LAN and WAN connectivity, including VLANs, ACLs, port security, NAT, IP routing protocols, QoS, DHCP, and HSRP.
Installed, configured and maintained various network hardware devices such as routers, switches and firewalls.
Troubleshooted complex network related issues including performance degradation and packet loss.
Implemented security measures such as firewall policies, access control lists to protect against unauthorized access.
Assisted in the design and implementation of new technologies such as VoIP solutions or wireless networks.
Performed troubleshooting to diagnose and resolve complex technical problems.
Provided technical support for users experiencing hardware or software issues.
Installed operating systems, applications, patches, and updates. As needed.
Trained end users on how to use new systems and technologies effectively.
Resolved conflicts between different hardware components or software programs.
Monitored network performance and identified areas for improvement.
Maintained inventory of all IT equipment and supplies in use by the organization.
Developed documentation related to IT policies, processes, standards.
Analyzed system logs from various sources including routers, switches, servers, and applications to identify suspicious activities or patterns.
Developed policies, procedures, and standards for server management and maintenance.
Performed troubleshooting to diagnose and resolve system-related problems.
Ensured that all servers were compliant with industry regulations relating to security protocols.
Managed server deployments and configurations, including hardware and software upgrades.
Managed virtual server environments, optimizing resource allocation and scalability.
Managed access controls and permissions to ensure server security and data integrity.
Implemented server security measures to protect data and maintain compliance with industry standards.
Coordinated with IT team to develop and enforce server management policies and procedures.
Oversaw the deployment of new servers, including hardware selection and configuration.
Performed periodic maintenance checks on hardware components used by the ERP system.
Configured permissions based on user roles and responsibilities within the organization.
Created customized reports to track performance metrics.
Resolved conflicts between different departments regarding access privileges in the ERP.
Developed and implemented ERP system across multiple departments.
Managed the integration of existing systems with new ERP software.
Analyzed user requirements, processes and data flows to optimize system design.
Provided technical support for troubleshooting issues related to ERP systems.
Managed backup, user account and helpdesk systems.
Assigned and reviewed work of IT project managers, systems analysts and developers.
Analyzed workflows and established priorities for daily operations.
Recruited, trained and supervised IT department staff.
Communicated relevance of organizational goals, policies and procedures to IT department staff.
The report directs to the Head of the IT Department.
Education
Bachelor of Science - Management Information Systems
National University of Management
Phnom Penh
10-2009
High School Diploma -
Boeung Trabek High School
Phnom Penh
08-2001
Skills
Disaster Recovery
Application management
Technical leadership
IT service management
Network Architecture
Information Security
Software Development
Technical Troubleshooting
Business Analysis
Timeline
Head of Information Technology
Every Bright Rich Trading Limited
07.2021 - Current
Chief Information Officer
GL Finance Plc
01.2019 - 06.2021
IT Manager
Renet Japan Cambodia
01.2016 - 01.2019
IT Senior Manager
Pactics Cambodia Co., Ltd
01.2012 - 12.2015
Bachelor of Science - Management Information Systems