Khun Bunnarith
Phnom Penh,Cambodia
Summary
Dynamic Head of Channels & Distributions driving branch performance through strategic planning and execution. Motivates branch managers to exceed sales targets while fostering a customer-centric culture. Collaborates with cross-functional teams to innovate product offerings and enhance operational efficiency.
Overview
1
1
Language
25
25
years of professional experience
Work History
Head, Channels & Distributions (Branch Management) Division
Prince Bank Plc.
12.2020 - 02.2021
- Contribute to definition of the institution’s branch strategies, annual plan and targets setting.
- Motivate and guide branch managers to be sales focused.
- Work closely with Products to develop new products, update features of existing products, and organize campaigns to drive sales;
- Track sales to ensure sales targets are met;
- Prepare annual strategic business plans;
- Establish Balanced Scorecard criteria and targets (based on S.M.A.R.T.) for branches and subordinates;
- Train and coach staff on work processes and procedures;
- Conduct branch site visits to study business environment and discuss business plans/strategies with BMs to drive their business.
- Assist BMs to identify new business opportunities;
- Closely cooperate with Heads of Internal Audit and Centralized Operations, and other relevant divisions to simplify work processes, and to make more effective and efficient;
- Closely cooperate with Heads of Internal Audit and Centralized Operations and other relevant divisions to resolve all matters related to daily operation enquiries;
- Cooperate closely with Head of HR Services to ensure that manpower requirements at branches are sufficient according to staff benchmarks;
- Identify new branch locations;
- Code of Conduct: Must strictly adhere to the Bank’s Code of Conduct, and as stipulated in the Human Resource Policy and Procedure, take immediate action to stop and report to top management any violations or misconduct;
- Other duties as assigned by top management.
Head, Centralized Operations Division
Canadia Bank Plc.
07.2019 - 08.2020
- Manage all aspects of centralized operation, to derive greater productivity and cost efficiency.
- Impress Internal and External customer on services turnaround time for the agreed customer facing processes.
- Bank-wide operational policies; procedures and guidelines enhancements.
- Review key existing processes for opportunities within the main branch and branches operations for improvements; including the implementation.
- Centralize unit 'System & Methods' and 'Process Improvement' to coordinate documentation and operational policies & procedures across the bank.
- Evaluate & Propose PTS manual encompassing all operational processes (non-credit) of the bank.
- Further Enhance inbound and outbound capability of the Contact Center.
- Manage SWIFT Centre and improve remittance transaction and other relevant businesses under supervision.
Head, Bancassurance division
Canadia Bank Plc.
01.2018 - 01.2019
- Prepare annual strategic business plan and KPI according to bank target.
- Work closely with Sovannaphum Life Assurance company team to formulate, develop, implement, monitor the business and resource plans for assigned bancassurance partnership.
- Work closely with Sovannaphum Life Assurance Company to identify insurance needs of product opportunities to fulfill customer’s requirements.
- Work closely with Sovannaphum Life Assurance Company to come up with new campaigns, promotions and marketing to push product selling.
- Work closely with relevant stakeholders to set up KPI to their individual divisions or branches and make sure that the KPI is achieved.
- Conduct branch site visits to study business environment and discuss business plans/strategies as well as performance result with all relevant business units to drive the business.
- Cooperation with relevant divisions as well as insurance company to settle the customer complaint/claims and other challenges on time with effectiveness.
- Closely collaborate with insurance company conduct training programs for own staff and branch staff on product selling and soft skills to increase productivity of sale staff.
- Ensure that consolidate reports to submit to National Bank of Cambodia will be accurate and on time manner.
- Other duties as assigned by top management.
Head, Internal Audit & Head of Business Quality Control Divisions
Canadia Bank
01.2017 - 01.2018
- Accountable for the division and coordination of the bank’s internal auditing activities.
- Develops and implements internal auditing policies, procedures, and program.
- Supervise or conduct independent audit of bank records and activities and prepares varied analyses of the divisions, departments and branches for management to determine the adequacy of the system of control to achieve established objectives.
- Reports on the testing and adequacy of the bank’s internal control over operation and financial reporting.
- Investigates and determines causes of irregularities, and errors.
- Recommends corrective action and suggest improvement with value-added recommendation.
- Advises top management and the Audit Committee of the Board of Directors on audit and internal control matters.
- Manages internal audit staffs in the auditing division including interviewing, hiring, and training; planning, assigning, and directing work; and appraising staff performances.
- Maintains confidentiality of bank and customer affairs in accordance with standards of professional conduct of auditors.
- Builds and maintains respectful and effective communication and relationship with managements and staffs.
- Code of Conduct: Must strictly adhere to the Bank’s Code of Conduct, and as stipulated in the Human Resource Policy and Procedures, take immediate action to stop and report to top management any violations or misconduct;
- Other duties as assigned by top management.
Head, Channels & Distributions (Branch Management) Division
Canadia Bank Plc.
01.2014 - 01.2017
- Motivate and guide branch managers to be sales focused;
- Work closely with Products to develop new products, update features of existing products, and organize campaigns to drive sales;
- Track sales to ensure sales targets are met;
- Prepare annual strategic business plan;
- Establish Balanced Scorecard criteria and targets (based on S.M.A.R.T.) for branches and subordinates;
- Train and coach staff on work processes and procedures;
- Conduct branch site visits to study business environment, and discuss business plans/strategies with BMs to drive their business.
- Assist BMs to identify new business opportunities;
- Closely cooperate with Heads of Internal Audit and Centralized Operations, and other relevant divisions to simplify work processes, and to make more effective and efficient;
- Closely cooperate with Heads of Internal Audit and Centralized Operations and other relevant divisions to resolve all matters related to daily operation enquiries;
- Cooperate closely with Head of HR Services to ensure that manpower requirements at branches are sufficient according to staff benchmarks;
- Identify new branch locations;
- Code of Conduct: Must strictly adhere to the Bank’s Code of Conduct, and as stipulated in the Human Resource Policy and Procedure, take immediate action to stop and report to top management any violations or misconduct;
- Other duties as assigned by management.
Head, Branch Sales & Service Department
Canadia Bank Plc.
03.2014 - 07.2014
- Set challenging targets for new business and referrals of the branches to increase the sales volume.
- Regularly evaluate the targets – when results fall short of target, understand why and recommend what to do differently to improve performances with all branch managers.
- Initiates and coordinates development of action plans to penetrate new markets.
- Set new business strategy of branch expansion by seeking more potential locations to open new branches for our customers’ convenience.
- Regularly, visit and spot-check branches’ sale service implementation and recommend good practices where necessary.
- Contribute to the development of sound profitable business by creating effective referral networks, including internal business relationships, existing customers, spotters and local market activities.
- Produce weekly management reports including the sales, performance tracker and pipeline report as well as other ad hoc reports to the Head of Branch Management.
- Work closely with branch managers and concerning departments to seek for existing services and products features’ development and renovation.
- Work closely with branch managers and concerning departments to keep a close eye on the local competitors – what they do and how they perform and come up with plans to increase market share.
- Keep up-to-date with the Bank product suite and marketing campaigns to ensure superior product knowledge.
- Continually seek to learn about new products and services being offered and take the lead in providing presentations to staff and training peers in all branch networks.
- Act as a key advocate of the Bank to existing and potential customers.
- Take the time to visit and get to know target customers and their personal financial circumstances – particularly when they are new to the Bank.
- Make sure all the branches do the same whenever they meet with a customer.
- Actively look to build our customer base by identifying potential businesses that would benefit from the portfolio of banking products and services offered.
- Provide regular training concerning our up-to-date products and services to all branches.
- Ensure all branches’ staff are provided with adequate training and supervision to allow them to perform their duties in an effective manner.
- Build and lead branches’ network in which every member is proud to be part of Bank, passionate about customers and eager to make the branches succeed.
- Provide leadership and direction to the branches.
- Motivates branch managers to achieve to their best capability by developing and maintaining an open, honest and satisfying team work environment.
- Ensure sharing of 'best practices' ideas with branch networks.
- Participates in branches' sales initiatives, to encourage branches staff to achieve their targets.
- Identify potential process/service enhancements, escalate as appropriate and document suggestions.
- Identify new branches to open.
- Set up of new branches.
- Any other tasks as assigned by the Head, Branch Management or Senior Management.
- Code of Conduct: Must strictly adhere to the Bank’s Code of Conduct, Guidelines and Human Resources Policies and Procedures to ensure the professionalism of the Bank such as have good behavior, avoid abusing or taking advantage of bank customers or bank properties for personal benefits etc.
- Take immediate action to stop and report to superior, senior management and Internal Control of any violations or other misconduct.
Head, Branch Operation & Control Department
Canadia Bank Plc.
03.2012 - 03.2014
- Training and coaching team member under supervision about work processes and procedures;
- Conduct internal control works as directed by Head of Branch Control, either individually or jointly with other Branch Control Officers;
- Implement schedule of internal checking for branches and sub-branches;
- Training and coaching as well as instruct to management and staff of any branches whose are finding out that their daily work operations are failed to complied with bank’s policies and procedures to immediately correct;
- Instruct and require any branch which is find out any mistake to immediately correct;
- Review and prepare proper report in respect to result of checking and investigations, highlighting issue with making recommendation for improvement and submit to Head of Branch Operation & Control;
- Check bank premise of all branches to make sure that everything is in order and good sanitation;
- Develop and maintain good working relationship with all management and staff at all branches as well as other personnel;
- Maintains confidentialities of the bank and customer affairs in according with bank’s code of conduct;
- Code of Conduct: Must strictly adhere to the Bank’s Code of Conduct and as also stipulated in the Human Resource Policy and Procedure, taking immediate action to stop and report to manager of any violations or other misconduct;
- Must perform other duties as assigned.
Branch Manager
Canadia Bank Plc.
01.2008 - 01.2012
- Overall management and development of the branch.
- Formulate marketing strategies and identify business opportunities.
- Understand the local economics of his branch and what he can do to improve the branch’s profit.
- Keep a close eye on his local competitors. Identify new market needs and profitable products and services opportunities, keeping Canadia Bank in the lead of competition.
- With his team, contact new and high value customers regularly to make sure they are happy with the bank’s service, re-evaluate their needs and offer new products to meet these needs.
- Manage and plan the cash need for the branch. He is responsible for the safeguard of the cash in the strong room.
- Ensure branch full compliance with Bank’s rules & regulations, policies & procedures, guidelines and instructions.
- Provides leadership, training and supervision, delegates day to day operations to the Operations staff or other officers of the branch.
- Continuously update and inform staff about new laws and policies launched, internal announcements from Head Office and other information in relation to Bank’s products or activities.
- Chairs branch weekly meeting to discuss difficulties and problems met in the previous week and come up with appropriate solutions for improvement during weekly meeting and deliver the minute of meeting to Branch Management and HR departments no later than 3 working days for reference purposes.
- Accountable for Branch Annual Budget Planning. Prepare quarterly budget plan after the annual plan is approved starting from January each year. Achieves individual and branch budgets through new customers, referrals and retention of account relationships by keep Branch Management and HR Dept. informed.
- Responsible for attaining established branch’s goals, annual business plan and proactively develop marketing strategies to improve branch performance as well as to gain more market shares.
- Participates in community affairs to increase the Bank's visibility and to enhance new and existing business opportunities.
- Ensures the growth of the branch’s business through business sales and is committed to its success.
- Personnel Management: effectively supervise and develop human resources at the branch according to the Bank’s HR policies and procedures. Keep in touch and cooperate with HR department for updating information and changes as and when necessary.
- Evaluate abilities, capabilities and knowledge of each staff to ensure that staffs are placed in the right job. Effectively coaches and trains colleagues to develop their skills and capabilities.
- Consolidates capabilities of colleagues by providing them on job training and coaching in the branch, or requesting Training & Development Dept at Head office to conduct the training in whichever areas are lacking.
- Provides a superior level of customer relations and promotes the sales and service culture through coaching, guidance and staff motivation. Encourages staff to upgrade their foreign languages especially English and Chinese.
- Effectively cooperates and communicates with Credit Department, Accounting Department, Legal Department and other departments of the Bank to facilitate work effectively and timely.
- He is responsible for the overall image of his branch is to ensure that the Bank’s identity and good reputation is well maintained to the public.
- Handle cases of complex customer complaints which might affect Bank’s reputation and report to his direct supervisors and Top Management.
- Code of Conduct: Must strictly adhere to the Bank’s Code of Conduct, Guidelines and Human Resources Policies and Procedures to ensure the professionalism of the Bank such as have good behavior, avoid abusing or taking advantage of bank customers or bank properties for personal benefits etc.
- Take immediate action to stop and report to superior, senior management and Internal Control of any violations or other misconduct.
- May perform duties in the absence of the Operation staff, back office staff or other such management capacities as assigned.
- Any other duties any assigned by the Bank’s senior Management.
SME & Housing Loan Division Head
Canadia Bank
01.2002 - 01.2007
Merchant Service Head, Card Center
Canadia Bank
01.2001 - 01.2002
Marketing & Credit Officer
Global Commercial Bank
01.1996 - 01.2000
Education
MBA - Management
Phnom Penh International University
01.2008
BA -
National University of Management
01.2000
Small Business Training Program level II - Semi-Master degree
01.1996
Certificate of Pedagogy -
Faculty of Pedagogy
01.1996
Bachelor in Chemistry -
Royal Phnom Penh University
01.1995
Skills
- Sales strategy
- Operational efficiency
- Internal auditing
- Team leadership
- Customer relationship management
- Strategic planning
References
- Mr. Son Sovann, Head of Loan, SBI Bank (Cambodia) Plc., 012 666 140
- Mr. Lim Lee Rady, Chief Human Resource Officer, LX Group, 092 688 866
Training
- 2019, Practical KAIZEN by Japan Productivity Center, CJCC, Maximizing Your Emotional Intelligence by ALPHA Consultant & Training Pte. Singapore, Project Management by Management Academy, powered by SAINT BLANQUAT
- 2018, Coaching and Mentoring by Human-Earth Development Center
- 2016, Corporate Control, Internal Audit & Risk Management for Senior Executive by Center for Professional Development
- 2015, Team Building, Strategic Business Plan by People Elements, Singapore
- 2014, Business Lending Fundamentals & Commercial Loans to Small Business by Omega Performance Management, Singapore, Facilitator, Leadership Development Program by People Elements, Singapore
- 2013, Managing Branches for Banks/IFIS by CIB
- 2012, Trade Services, Canadia Bank, Key to Personal Success, Empowerment and Leadership, OPERACY
- 2010, Managing People Effectively by PSB Academy, Singapore
- 2007, Business Development Strategic Program by Robenny School of Business
- 2005, SME Loan training course, by KfW Consultant
- 2001, Credit Card Awareness by International Master Card, Singapore
- 1996, Roles & Responsibilities of Banker by National Bank of Cambodia
Custom Section
- 012 922 779
- 012 282 954
Languages
English
Intermediate
B1
Interests
- Running
Accomplishments
- Planned and coordinated [Type] projects resulting in increased [Result].
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of [Action].
- Developed and instituted employee training and retention initiative that reduced employee turnover by [Number]% within [Timeframe].
Timeline
Head, Channels & Distributions (Branch Management) Division
Prince Bank Plc.
12.2020 - 02.2021
Head, Centralized Operations Division
Canadia Bank Plc.
07.2019 - 08.2020
Head, Bancassurance division
Canadia Bank Plc.
01.2018 - 01.2019
Head, Internal Audit & Head of Business Quality Control Divisions
Canadia Bank
01.2017 - 01.2018
Head, Branch Sales & Service Department
Canadia Bank Plc.
03.2014 - 07.2014
Head, Channels & Distributions (Branch Management) Division
Canadia Bank Plc.
01.2014 - 01.2017
Head, Branch Operation & Control Department
Canadia Bank Plc.
03.2012 - 03.2014
Branch Manager
Canadia Bank Plc.
01.2008 - 01.2012
SME & Housing Loan Division Head
Canadia Bank
01.2002 - 01.2007
Merchant Service Head, Card Center
Canadia Bank
01.2001 - 01.2002
Marketing & Credit Officer
Global Commercial Bank
01.1996 - 01.2000
MBA - Management
Phnom Penh International University
BA -
National University of Management
Small Business Training Program level II - Semi-Master degree
Certificate of Pedagogy -
Faculty of Pedagogy
Bachelor in Chemistry -
Royal Phnom Penh University