KHORL KIMLEAV
Chaom Chao 1,12
Summary
As an accomplished and seasoned professional, I was compelled to contact you with my interest in the Cargo Service Officer opportunity with Cathay Pacific. I bring an extensive background of success in this field, along with the qualifications that are required to make a positive impact in this role. I offer a combination of unique skills and competencies, which I have developed through a lengthy and rewarding career. I have honed Cargo Sale Admin and Passenger Traffic skills while being proficient in customer service. In previous roles, I have contributed to organizational improvements, collaborative team efforts and attainment of key business targets. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Cargo Service Officer
Cathay Cargo
Phnom Penh, Phnom Penh
10.2023 - Current
- Ensured compliance with industry standards while performing daily tasks.
- Conducted regular follow ups with customers after providing services to ensure satisfaction.
- Resolved customer complaints promptly and efficiently.
- Worked with team members to provide traffic and crowd control during special events or emergencies.
- Checked import and export documentation to determine cargo contents.
- Directed cargo loading to monitor even distribution of weight.
- Provided customer service to passengers with special needs or requests regarding their cargo shipments.
- Worked closely with freight forwarders in order to arrange pick-up and delivery services for customers.
- Researched lost items using a variety of methods such as tracing shipment routes or contacting airlines for more information.
- Retrieved stored items and traced lost shipments, when necessary.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
- Developed relationships with customers to ensure satisfaction with services provided.
- Adhered strictly to aviation safety protocols at all times while working on the tarmac.
- Conducted pre-flight inspections of cargo aircraft to ensure safety and security regulations were met.
- Organized the loading and unloading of cargo onto planes according to weight, size, and other restrictions.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Passenger Traffic and Cargo Sale Admin
Korean Airline Co., Ltd
Phnom Penh
02.2015 - 07.2019
- Pre-flight: prepare and checking error, special case for handling flight, feedback email inquiry, seat assign, mandatory document along for flight
- Checking: Control over checking display and arrange material with standard
- Briefing case for relate flight handling, assist floor service, additional charge at counter, filing additional document, re checking error no checking, solve problem with passenger document to their destination
- Flight arrival: Rechecking for handling agent before handling special case by requesting, Ground handling material, crew team and pre document with special info, cabin cleaning overlook, monitor de-boarding by security procedure
- Lost and found: checking arrival carousal with special item handling and losing
- Ramp side: monitor agent for loading instruction, ramp security check, ground equipment usage check, unloading baggage, final loading information, overall checking ramp area
- Boarding: Boarding passenger procedure, special passenger handling, final document for passenger on boarded, close flight action, control over PPB
- Post Flight: Sign for final document and collect handling flight document, total addition charge, meal order for next flight, close flight task checking list
- Cargo Sale Admin: Booking and confirm space for next flight schedule
- Selling rate advise and lead time with necessary requirement at destination
- Provide Airway stock and Airways bill on board
- Request selling rate discount with manager approval by system
- Monitor total monthly invoice amount, settle in financial side, issue tax invoice to sub agent monthly
- Issue commission to sub agent monthly
- Maintain credit term and BG limitation
- Seth up ad-hoc monthly in system
Air and SEA Logistic Officer
AGL (Cambodia) Co., Ltd
Phnom Penh
01.2014 - 01.2015
- Ensure that booking confirmation and procedures are fully complied with acceptable
- Liaise between buyers and suppliers to ensure smoothly ship
- Pre notice arrival notice, authorize letter release them to broker for customs clearance
- Requesting expense to Financial team in order to settle cost by each shipment
- Maintain required liaison with container dry ports, container terminals, release, repair, demurrage charge from dry port
Airport Operation & GSA Korea Airline
Hanjin Co., Ltd
Phnom Penh
01.2013 - 01.2014
- Measure dimension & provide load plan to warehouse
- Check cargo uplifted booked resolve discrepancies ensure quality product
- Collect accurate reporting cargo weights for export warehouse
- Prepare documents, issued AWB, file AMS, FWB, FHL
- Control uplift cargo at aircraft ensuring aircraft trim within safe limits all Korean Air standards safety policies
- Check ground handling agent buildup load cargo per load plan
- Monitor any late cargo no-show cargo and resolved before flight departure
- Conduct warehouse checks necessary ensure correct buildup, pilferage etc
Intern as Sale/Marketing Officer
Amara Service Center
Phnom Penh
01.2012 - 07.2012
- Arrange and publish training course in and received participating name list
- Arrange training material and venue, final cost with training place and trainee
- Arrange and collect payment from participant and coordinate during training
Education
Bachelor - English Literature
University of Puthisastra
04.2012
Bachelor - Marketing & Sales
National Institute of Business
04.2012
Skills
- Flight handling
- Traffic coordination
- Invoice processing
- Team collaboration
- Problem resolution
- Cross-cultural sensitivity
- Pre-boarding checking
- Reservations
- Check-in procedures
- Baggage handling abilities
- Ground operations
- Passenger check-in
- Boarding gate procedures
- Passenger ramp assistance
- Cargo management
- Import/export documentation
- Safety compliance
- Weight distribution
- Customer service
- Shipment tracking
- Pre-flight inspections
- Shipping regulations
- Container management
- Supply chain optimization
- Dangerous goods handling
- Load distribution
- Cargo planning
- Notoc cargo management
- Cargo loading
- Load planning
- Flight coordination
- Ground handling operations
Languages
- Khmer, Very Good
- English, Very Good
References
- Mr. Doeurn Sophorn, Sales Manager, GSA of Philippine Airlines, 012 431 120
- Mr. Hing Siphat, Cargo Admin, Hanjin Transportation Co., Ltd, 012 600 061
Specialized Courses
- Basic Plus Course of Passenger Traffic, 09/21/15, HQ of Korea Airline
- Flight Support Agent Training, 05/23/16, HQ of Korea Airline
- New R/S OJT_PNH cargo, 12/05/16, Saigon Station of Korean Airline
- Cargo Sale Course, 07/26/17, HQ of Korea Airline
- Dangerous Goods Handling, 06/25/18, HQ of Korea Airline
- RSVN/TKTG Intermediate Course, 08/27/18, RHQ Kuala Lumpur of Korea Airline
- New Cargo system I-Cargo, 01/07/19, Bangkok Station of Korea Airline
- Cargo Revenue Accountant of I-Cargo, 03/07/19, Kuala Lumpur, RHQ of Korea Airline
Personal Information
- Place of Birth: Takeo Province
- Title: Mr.
- Date of Birth: 05/15/90
- Nationality: Cambodian
- Marital Status: Married
Affiliations
- Strongly participate with Team engagement, all Department CARGO, AIRPORT and TOWN like year end party, workshop, monthly meeting
Accomplishments
- Promoted rank of passenger traffic base at PNH Airport (from PS7 to PS7) in a few years of working at Korean Airline
- Working multiple skills as a Passenger Traffic and Cargo Sales admin
- The one coordinator of Cargo department when transformation period and cut off to new system at Korean Airline
Certification
- Ramp Coordinator
- Dangerous Goods Handling
- Load Control
References
References available upon request.
Timeline
Cargo Service Officer
Cathay Cargo
10.2023 - Current
Passenger Traffic and Cargo Sale Admin
Korean Airline Co., Ltd
02.2015 - 07.2019
Air and SEA Logistic Officer
AGL (Cambodia) Co., Ltd
01.2014 - 01.2015
Airport Operation & GSA Korea Airline
Hanjin Co., Ltd
01.2013 - 01.2014
Intern as Sale/Marketing Officer
Amara Service Center
01.2012 - 07.2012
Bachelor - English Literature
University of Puthisastra
Bachelor - Marketing & Sales
National Institute of Business
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