Summary
Overview
Work History
Education
Skills
LANGUAGE
Timeline
Note
References
Hobbies and Interests
Generic
Keo Reththy

Keo Reththy

Sihanouk Ville

Summary

Dynamic and results-driven professional with extensive experience in resort and general management, seeking to leverage expertise in team leadership and guest experience enhancement. Proven track record of driving operational excellence, optimizing resources, and implementing strategic initiatives to boost profitability and customer satisfaction. Adept at fostering a collaborative work environment while maintaining high service and hospitality standards. Committed to delivering exceptional results in management roles that align with a robust background and skill set.

Overview

22
22
years of professional experience

Work History

Resort Operation Manager

Good Time Relax Resort
01.2025 - Current
  • Company Overview: Good Time Relax Resort (51 Bungalow + 8 Villa = 71 Rooms) Phum Kampong Krong, Khum Kampong Kraeng, Tuek Chhu District, Kampot Province Tel: 099 313 535 Website: www.goodtimerelaxresort.com
  • Running daily hotel & Resort operation with department concern to meet guest expectation and satisfaction, good experience and confident. Guest complains handling are made as the complaint are recovered. Make customer service more friendly and memorable as the hotel& Resort is first option to the guest are they are in Kampot. Make hotel good reputation, well known, more income and benefit.
  • Oversee the daily operations of the resort, including front office, housekeeping, food & beverage, and maintenance.
  • To establish all managers on department-operation day-to-day, month by month to achieve the customers need and want when they are arrived at hotel.
  • Follow up with department heads to create the schedule by weekly and monthly update
  • To work with all department heads on operations staff’s grooming and hygiene to meet the hotel courtesy standard requirements.
  • Manage the reservations & sales teams on the master check list, cooperate contract agreement of the year.
  • To work out with sales teams on OTAs, FIT and GIT.
  • To follow up with department heads (Especially HODs) on monthly staffs training.
  • To manage hotel operation well and make guest feel comfortable after arrived the hotel staying and more forecast on guest details, guest satisfaction, expectation, good experience, take care and good customer service, make good relationship to the guest, make guest meet expectation.
  • Manage the teams and make good relationship with department concern under one roof.
  • Daily delegate on housekeeping, laundry, maintenance, food and beverage, kitchen, reservations and sales and directly operated front office team to support hotel operations need with Department concern, especially House Keeping Department.
  • Make the Hotel operation is going-well, let the guest meet what guest expectations, good experience, make the guest feel confident by staff performance with high responsible, good customer service, good relationship, friendly staff, also good revenue to hotel with good reputation.
  • Maintain high standards of guest satisfaction, ensuring a seamless and memorable stay.
  • Implement and monitor operational strategies to improve efficiency and service quality.
  • Work closely with department heads to optimize staffing, training, and performance management.
  • Manage budgets, operational costs, and revenue targets while maintaining profitability.
  • Ensure compliance with health, safety, and hospitality regulations.
  • Develop and maintain strong relationships with guests, suppliers, and partners.
  • Handle guest feedback and implement service improvements.

Asst. Group Hotels Manager Strategy Planning Annalist

Jinbei Hotels Group
01.2022 - 12.2024
  • Company Overview: Jinbei Hotels Group (453 Rooms) St 2 thou, Sangkat 4, Mittapheap District, Sihanouk Ville, Kingdom of Cambodia. Tel: 034 909 999 Website: www.jinbeipalacehotels.com
  • Running daily hotel Casino operation with department concern to meet guest expectation and satisfaction, good experience and confident. Guest complains handling are made as the complaint are recovered. Make customer service more friendly and memorable as the hotel& Casino is first option to the guest are they are in Sihanouk Ville. Make hotel good reputation, well known, more income and benefit.
  • To establish all managers on department-operation day-to-day, month by month to achieve the customers need and want when they are arrived at hotel.
  • Follow up with department heads to create the schedule by weekly and monthly update
  • To work with all department heads on operations staff’s grooming and hygiene to meet the hotel courtesy standard requirements.
  • Manage the reservations & sales teams on the master check list, cooperate contract agreement of the year.
  • To work out with sales teams on OTAs, FIT and GIT.
  • To follow up with department heads (Especially HRM) on monthly staffs training.
  • To manage hotel operation well and make guest feel comfortable after arrived the hotel staying and more forecast on guest details, guest satisfaction, expectation, good experience, take care and good customer service, make good relationship to the guest, make guest meet expectation.
  • Manage the teams and make good relationship with department concern under one roof.
  • Daily delegate on housekeeping, laundry, maintenance, food and beverage, kitchen, reservations and sales and directly operated front office team to support hotel operations need with Department concern, especially House Keeping Department.
  • Make the Hotel operation is going-well, let the guest meet what guest expectations, good experience, make the guest feel confident by staff performance with high responsible, good customer service, good relationship, friendly staff, also good revenue to hotel with good reputation.
  • To monitor all Front Office & Housekeeping activities and ensure efficient and courteous service provided to guests. To exercise all policies and procedures set by the management in an efficient manner. To supervise and coordinate with all departments of the Hotel and to ensure tight and efficient security measures within the Hotel.

Human Resources Manager & Government External Liaison & Hotel Operations Manager

Howard Johnson Plaza By Wyndham Blue Bay Sihanouk Ville
07.2018 - 12.2021
  • Company Overview: Howard Johnson Plaza By Wyndham Blue Bay Sihanouk Ville (322 Rooms) St. 02 Thnou, Village 01, Sangkat 03, Sihanouk Ville, Cambodia Tel: 031 989 9999 Website: www.howardjohnsonsihanoukville.com
  • To effective communication skills, both oral and written
  • Interpersonal skills gained by working in team situation as leader, facilitator and participant.
  • Problems solving, researching, analysis and organizational and data collection skills.
  • Initiative, creative, flexibility and ability to work under pressure
  • Training, coaching, performance management, set up the policy and procedure
  • Salary survey conducts. HR managements, compensation and benefits.
  • Make a yearly budget plan, business activity plan, customer, sales forecast report, products activity researching.
  • Developed and implemented HR policies, recruitment strategies, and workforce planning to align with Wyndham brand standards.
  • Manage the staffing process, including recruiting, interviewing, hiring and onboarding for every department in the hotel based on seasonal necessities.
  • Ensure job description are up to date and complaint with all local, state and labor law regulation.
  • Develop training materials and performance management programs to help ensure employees understand their job responsibilities
  • Create a compensation strategy for all employees based on market research and pay surveys, keeps all strategy up to date.
  • Strengthened employee relations by overseeing conflict resolution, disciplinary procedures, and engagement initiatives.
  • Ensure the organization’s compliance with local, state and labor law regulations.
  • Use performance management tools to provide guidance and feedback to them.
  • Ensure all company HR policies are applied consistently
  • Maintain company organization charts and employee directly
  • Partner with management to ensure strategic HR goals are aligned with business initiatives.
  • Maintain HR system and processes
  • Conduct performance and salary reviews
  • Provide support and guidance to HR staff
  • Analyze trend in compensation and benefits
  • Design and implement employee retention strategic
  • Monitor employee working and attendance including paid time off, meals and overtime paid.
  • Collaborate accommodation, transport, and catering for our employees when needed
  • Administer remuneration, severance, and benefits policies
  • Make sure the hotel staff complies relevant safety and health rules.
  • Internal Training Conducted
  • I had been conducted many courses training from previously at Sokha Beach Resort within working as front office management & front office trainer such as I have mentioned below.
  • Training of trainer
  • Performance management analysis (for HOD)
  • Communication effective to all of levels staffs
  • Front Office Operation Manual to F/O department
  • Attitude in working place and Attitude of Standing and Walk.
  • Training a good providing service standard and time management
  • Products Knowledge, customer service, grooming and personal appearance
  • Customer Satisfactions, General Knowledge as required by management
  • Job on training by department, Designed the training course for staff to improving knowledge and other training required by department.
  • Leadership
  • Build teamwork and enhance the team’s commitment to their work and hotel requirement.
  • Delegating appreciate of responsibility to others based on their ability whilst ensuring they have sufficient authority and resource.
  • Achieve a record of success in recruiting, interviewing and hiring people. “Getting a right person in the right job”
  • Communicate the vision and brand personality to Hotels Team and ensure it is intergraded in the Department’s business practices.
  • Actively and successfully in training people for current and assignment for future growth and set a communication high performance standard.
  • Recognized outstanding individual performance in the department and deal with substandard performance fairly, immediately and constructively.
  • Ensure all employees under your supervision are scheduled in accordance with business need.
  • Budgeting and Financial
  • Assist in preparing the annual business plan for the department
  • Monitor the department’s budget and proactively implement correction action where necessary
  • Control cost whilst ensuring guest value for money
  • Communication
  • Communication effectively within the organization at all levels using the most appropriate communication method for the matter concerned.
  • Other Relevant Task
  • Adjust to change in job requirement the hotel and casino operational strategies to meet the business needs.
  • Maintain an efficient and effective administrative system.
  • Continue professional development by self-directed learning and participation in the company sponsored training programs.
  • Keep abreast of developments affecting your field expertise.
  • Have a good understanding of the motivational climate in the hotel and casino’s recognition programs.
  • Organize and implement the hotel and casino’s cognitional programs
  • Identify training needs and prepares the hotel and casino’s monthly training plan. Be aware of training and development material available on the market.
  • Plan and implementing purchase of training and development the material in accordance with the hotel budgeting.
  • Maintain an open-door policy and counsel individual employees when required.
  • Ensure the preparation of Training Activities such as the room, handout, participant list, equipment, ect.
  • Ensure the administration task in training department such as training record, department training department training action plan, training report, etc.
  • Manage the Employee Notice on Board together with HR Coordinator.
  • Government External Liaison:
  • Established strong relationships with government authorities to ensure regulatory compliance and secure business licenses, tourism permits, and safety certifications.
  • Acted as the primary liaison for labor department regulations, tax registration, and legal matters affecting hotel operations.
  • Represented the hotel in official meetings, industry forums, and public relations events with local agencies and business partners.
  • Negotiated agreements with local suppliers, tourism boards, and governmental bodies to support the hotel’s long-term success.
  • Facilitate collaboration between the company and external organizations.
  • Maintain relationships with external stakeholders, including business partners and suppliers.
  • Represent the company at official meetings, conferences, and networking events.
  • Assist in securing partnerships, investment approvals, and expansion plans.

Asst. Front Office Manager/Reservation Manager

Sokha Beach Resort
01.2014 - 06.2018
  • Company Overview: Sokha Beach Resort – SHV (871 Rooms) (The membership of Sokimex Group) St 2 thou, Sangkat 4, Mittapheap District, Sihanouk Ville, Kingdom Of Cambodia. Tel: 034 935 888 Fax: 034 935 888 Website: www.sokhahotels.com
  • Leading the team and operate Front Office team to provide the good service to the guest. Also handle guest complain, feedback and comment. Report to FOM all issue concern, Handle FO Operation as Front Office Manager not around.
  • Leading for the team and operated of reservation and sale for the efficient provision of room reservation and sale service by managing as well as participating in the activities of department to ensure all front desk and reservation & sale employees are upselling guest rooms in maximizing income of hotel. Must remain constantly alert to periods when booking levels, it advisable to place the Hotel “ON REQUEST “
  • To inform all Front Office staffs of daily activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
  • Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
  • Set Front Office Budget, monitor Profit & Loss and cash handling throughout the year.
  • Work closely with the Housekeeping Department to improve guest services and foster cross the departmental communications.
  • Hold monthly department meetings keeping staff informed of all activities in the hotel, reinforcing Standards of Excellence and promoting a strong team atmosphere and culture.
  • To handle all the incoming and outgoing correspondence, fax, e-mail concerning rooming reservations, (Group/FIT) amendments and cancellations and all related correspondence.
  • To check and ensure all room reservations are properly prepared and accurately handling.
  • To give training and coaching to subordinates as to maintain and provide efficient and courteous services in handling reservations in accordance to the policies and procedures as established by the Hotel.

Duty Manager/ Night Manager

Sokha Beach Resort
01.2010 - 12.2013
  • Company Overview: SOKHA Beach Resort – SHV (871 Rooms) (The membership of Sokimex Group) St 2 thou, Sangkat 4, Mittapheap District, Sihanouk Ville, Kingdom Of Cambodia. Tel: 034 935 999 Fax: 034 935 888 Website: www.sokhahotels.com
  • Monitor FO operation and leading the team to run operation well, make Corporate with all Department concern with Hotel Operation, especially, during guest complain have to settle immediately as a part of hotel responsible.
  • Organize, delegate, supervise and administer the Concierge, Transport and Airport representatives Sections of the Front Office.
  • Customer Satisfaction (Guest Feedback, Social Media Review).
  • Showing Initiative, Problem Solving, Staff Training, Team Leading.
  • Manages and motivates the Front Office team in order to provide a high standard of service for customers.
  • Welcomes guests and fosters customer loyalty through his/her friendly manner.
  • Develops high quality relationships with guests throughout their stay.
  • Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
  • Oversee and supervises guest arrivals and departures with the front office executive and duty managers.
  • Provide high level of customer service and maintain a high profile in the day-to-day front office operations.
  • Ensure that personalized service is offered to each guest.
  • Rotates with the Night Manager and handover duties during his absence

Front Office Supervisor

Sokha Beach Resort
10.2007 - 12.2009
  • Company Overview: Sokha Beach Resort -SHV (871 Rooms) (The membership of Sokimex Group) St 2 thou, Sangkat 4, Mittapheap District, Sihanouk Ville, Kingdom Of Cambodia. Tel: 034 935 999 Fax: 034 935 888 Website: www.sokhahotels.com
  • Leading the shift, the operation to run FO operation well, assigned the job for Front Desk to operate daily, follow the Sr. Management advice or order and feedback the result.
  • Follow job assignment from Duty Manager, double check cashiering, guest check out, guest check in, walk in guest, guest billing, guest comment, guest feedback, guest complain handling, follow up room status with House Keeping, report to Duty Manager any issue concern. Manages and motivates the Front Office team in order to provide a high standard of service for customers.
  • Welcomes guests and fosters customer loyalty through his/her friendly manner.
  • Develops high quality relationships with guests throughout their stay.
  • Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
  • Provide high level of customer service and maintain a high profile in the day-to-day front office operations. Ensure that personalized service is offered to each and every guest.
  • Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
  • Review arrival list for all arrivals and VIPs to check room allocations, amenities and special etc), requests. Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual. Ensures that the workplace remains clean and tidy
  • Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events. Have a good knowledge of all systems and standard operating procedures of front office.

Front Office Agent

Royal Angkor Resort & Spa
01.2004 - 09.2007
  • Company Overview: Royal Angkor Resort & Spa, SR Add: National Rd #6, Khum Sra Nge, Siem Reap Province Tel: 063 767 555 Fax: 063 965 511 Website: www.royalangkorresort.com
  • Get daily job assignment from Supervisor to operate Front Office Team, handle daily check in and check out, also in house guest, cashiering, guest billing, walk in guest, extended stay, City information, Guest request, feedback, comment and report to Sr. Management.
  • Handle guest check in and check out, guest in house, good cooperation with House Keeping, handle group check in and group key. Offer City Information to the guest, transportation to the guest, follow up room status with House Keeping for arrival of the day.

Education

Bachelor of Business Administration - General Management

University of Management And Economics (UME)
Sihanouk Ville, Cambodia
01.2013

Bachelor of Arts - Humanities and Languages, General Management

International Cambridge Institute
01.2004

High School - undefined

Touk Meas High School
Banteay Meas District, Kampot Province
01.1996

Secondary School - undefined

Touk Meas Secondary School
Banteay Meas District, Kampot Province
01.1993

Primary School - undefined

Sangkrous Cheath Primary School
Sdach Kong Khang Tbong Commune, Banteay Meas District, Kampot Province
01.1989

Skills

  • Enthusiastic and self-confident, Professional Hospitality
  • Quality in customer service and deal, Specialized guest treatment
  • Handling covers the hotel and logistic company operation in the professional hospitality industry by creative problem solver
  • Effective leader, management and motivator, High responsibility cooperate
  • Leading with passionate, Relentless passion
  • Competitive and challenging environment, analyzing feedback
  • Provide strategy direction, implement department training
  • Pretty good in building relationship and communication
  • Hardworking with flexible, adept and team spirit player as well as work independently
  • Computer Basic: Ms Word & Ms Excel, Ms Power Point, Quick Book
  • E-mail & Internet using
  • Outlook Express, Lotus
  • Telephone System, Office paper working
  • Opera PMS, Hotel Edition System
  • King Smart PMS, Hotel Edition System
  • Room Master PMS, Hotel Edition System
  • HMS, Hotel Management System

LANGUAGE

Khmer : Excellence command for both written and spoken
English: Good command for both written and spoken

Timeline

Resort Operation Manager

Good Time Relax Resort
01.2025 - Current

Asst. Group Hotels Manager Strategy Planning Annalist

Jinbei Hotels Group
01.2022 - 12.2024

Human Resources Manager & Government External Liaison & Hotel Operations Manager

Howard Johnson Plaza By Wyndham Blue Bay Sihanouk Ville
07.2018 - 12.2021

Asst. Front Office Manager/Reservation Manager

Sokha Beach Resort
01.2014 - 06.2018

Duty Manager/ Night Manager

Sokha Beach Resort
01.2010 - 12.2013

Front Office Supervisor

Sokha Beach Resort
10.2007 - 12.2009

Front Office Agent

Royal Angkor Resort & Spa
01.2004 - 09.2007

Bachelor of Arts - Humanities and Languages, General Management

International Cambridge Institute

High School - undefined

Touk Meas High School

Secondary School - undefined

Touk Meas Secondary School

Primary School - undefined

Sangkrous Cheath Primary School

Bachelor of Business Administration - General Management

University of Management And Economics (UME)

Note

  • Salary expected depend on the Company’s owner budget issue. My main recently responsibilities are reviewed day-to-day operations and business development, assigned all management level under my controlling to maintain the standards.
  • When I have the opportunity to meet, I’ll elaborate on my work experiences – which seem to complement your needs and supply you with the strong experiences.
  • I am strongly inclined to implement my fresh idea to bring your existing system to the greater standard with my knowledge and experiences go produce the extraordinary service standard for this industry could be generate.
  • I’m looking forward to discuss the position with you at any time if you could consider my work experience and my qualified are suitable to your recruit position then I would be delighted to hear from you at the earliest convenient time.

References

Seang, Song, Room Division Manager, seangsong608283@gmail.com, 012 778 647, 015 608 282, Try Pheap Palace Resort, Salary expected depend on the Company’s owner budget issue. My main recently responsibilities are reviewed day-to-day operations and business development, assigned all management level under my controlling to maintain the standards., When I have the opportunity to meet, I’ll elaborate on my work experiences – which seem to complement your needs and supply you with the strong experiences., I am strongly inclined to implement my fresh idea to bring your existing system to the greater standard with my knowledge and experiences go produce the extraordinary service standard for this industry could be generate., I’m looking forward to discuss the position with you at any time if you could consider my work experience and my qualified are suitable to your recruit position then I would be delighted to hear from you at the earliest convenient time.

Hobbies and Interests

  • Environment issues, Cleanliness, sport, watching movies, reading book, listening radio,, I am willing to lean a new thing
  • Travelling, Listening Radio, Reading Newspapers, Reading the books, Steam, Sauna, Massage & Swimming, Riding Bicycle, Exercise

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