Kassandra Kirchner

• Optimized itinerary planning with thorough attention to detail, maximizing customers'' vacation time while minimizing potential complications.
• Enhanced customer satisfaction by providing personalized travel recommendations and tailored itineraries.
• Promoted repeat business by establishing strong relationships with clients, offering exceptional service and follow-up support.
• Streamlined the booking process for increased efficiency, improving client relations and overall experience.
• Conducted comprehensive research on various destinations to maintain up-to-date knowledge of travel trends and offerings.
• Organized group tours efficiently, coordinating logistics and communication between multiple parties for seamless experiences.
• Assisted colleagues with complex client requests or concerns when needed, fostering a positive and collaborative work environment.
• Designed custom tour packages to meet unique client needs, ensuring memorable vacations tailored to individual preferences.
• Resolved client issues swiftly and professionally, ensuring positive outcomes and maintaining company reputation.
• Maintained accurate records of all transactions, guaranteeing accountability within financial reporting processes.
• Stayed current on industry developments through attending trade shows, conferences, and participating in professional networking events.
• Updated and maintained customer databases to increase customer retention.

Customer service for insurance Portugal