Kanha KIM
Senior Teller
Krong Svay Rieng, Cambodia
Summary
Professional banking leader skilled in overseeing teller operations and ensuring exceptional customer service. Proven ability to foster team collaboration, adapt to changing needs, and drive results. Strong skills in cash management, transaction accuracy, and regulatory compliance. Reliable and focused, capable of maintaining high standards in fast-paced environment.
Overview
12
12
years of professional experience
Work History
Senior Teller Officer
ABA Bank Is Advanced Bank of Asia Limited
07.2019 - Current
- Resolved complex customer issues promptly and professionally, maintaining a focus on achieving positive outcomes for both the client and the bank.
- Conducted thorough audits of teller cash drawers, vaults, and ATMs, contributing to branch compliance with internal controls and regulatory standards.
- Politely assisted over 100 customers per day in fast and high-pressure environment.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained, organized and stocked teller window areas.
- Meticulously monitored cash drawer activity, ensuring accuracy in transaction processing and adherence to strict security protocols.
- Identified fraudulent activities through diligent observation and adherence to established policies, safeguarding both clients'' assets and the bank's reputation.
Chief Teller Officer
ASIA WEI LUY (Asia Chas Express)
01.2015 - 06.2019
- Mentored junior tellers, ensuring their professional growth and development within the team.
- Reduced wait times for customers by effectively managing teller schedules and optimizing workflow processes.
- Oversaw branch opening and closing procedures daily, consistently maintaining secure environments in accordance with company policies.
- Conducted regular audits of teller drawers, ensuring adherence to internal controls and regulatory requirements related to cash handling procedures.
- Enhanced customer satisfaction by efficiently managing and resolving account-related issues.
- Provided exceptional customer service by addressing complex inquiries promptly and professionally while maintaining confidentiality at all times.
Accountant
Tompeng Russey Khmer Association (TRK)
02.2013 - 01.2015
- Handled day-to-day accounting processes to drive financial accuracy.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Used advanced software to prepare documents, reports, and presentations.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Managed cash flow effectively, ensuring all company liabilities were met in a timely manner and surplus funds were invested wisely.
- Reduced expenses by negotiating with vendors for better pricing and terms on services and supplies.
Education
Bachelor - Accounting And Finance
Svay Rieng University
Svay Rieng, Cambodia 04.2001 -
High School Diploma -
Hun Sen Prosot High School
Svay Rieng, Cambodia 04.2001 -
Skills
Consumer banking
Branch operations
Empathy and patience
Flexible scheduling
Team leadership qualities
Teller support
Financial product sales
Strong work ethic
Cash handling expertise
Cash handling
Transaction processing accuracy
Timeline
Senior Teller Officer
ABA Bank Is Advanced Bank of Asia Limited
07.2019 - Current
Chief Teller Officer
ASIA WEI LUY (Asia Chas Express)
01.2015 - 06.2019
Accountant
Tompeng Russey Khmer Association (TRK)
02.2013 - 01.2015
Bachelor - Accounting And Finance
Svay Rieng University
04.2001 -
High School Diploma -
Hun Sen Prosot High School
04.2001 -
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