KANG LIHOR
Phnom Penh
Summary
Dynamic individual with hands-on experience in Cash Operation Complaint Management Specialist and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Cash Operation Complaint Management Specialist
ABA Bank
2025.05 - Current
- Developed and implemented strategic operational plans to enhance customer service quality.
- Analyzed banking processes, identifying areas for efficiency improvements and cost reduction.
- Led cross-functional teams to execute projects aligned with organizational goals and objectives.
- Mentored junior staff on best practices in management and operational procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained database systems to track and analyze operational data.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained an overall safe work environment with employee training programs and enforcement of safety procedures.
- Enhanced team productivity by providing consistent feedback and guidance on performance goals.
Cash Operation Quality Control Specialist
ABA Bank
2024.02 - 2025.05
- Implemented quality control measures for analytical processes, maintaining high standards.
- Developed and maintained detailed quality control documentation, including reports and audits.
- Developed and maintained quality control documentation, enhancing compliance through detailed reports and audits.
- Monitored industry trends to keep analysis methods current.
- Generated monthly reports for management, providing insights that informed decision-making.
- Collected data and identified issues, preparing monthly summaries that highlighted operational performance.
- Performed surprise cash assessments to ensure accurate financial reporting.
- Analyzed product specifications and operational data to recommend improvements.
- Analyzed product specifications and operational data to recommend improvements.
Cash Operation Branch Support officer
ABA BANK
2022.04 - 2024.02
- Executed senior teller responsibilities according to management schedule, ensuring operational consistency.
- Supported branch operations by filling in for absent Senior Tellers and Tellers.
- Authorized transactions to ensure compliance with procedures.
- Reviewed, prepared, and submitted accurate teller reports to Deputy Branch Manager.
- Addressed and resolved customer issues efficiently, enhancing customer satisfaction.
- Supported various teller functions to ensure smooth operations.
Assistant Manager
SAN SAMNANG Buy and sell all types of cars
2019.09 - 2022.04
- Supported management of uncle's business operations, contributing to overall efficiency.
- Assisted in managing and supporting uncle's business operations.
- Oversaw daily operations of staff to ensure efficiency and productivity. of staff effectively.
- Handled and inspected cash payments to ensure accuracy.
- Created detailed invoices for customers.
- Analyzed sales data to identify trends, making recommendations for inventory adjustments.
Remittance sale and service consultant(TT Support)
ABA BANK
2019.06 - 2019.09
- Offered professional counsel on international financial transactions utilizing tools including SWIFT, Money Gram, DPB and RIA.
- Transformed client inquiries into actionable sales opportunities.
- Suggested relevant services to clients, contributing to enhanced sales performance.
- Recommended additional, useful services to customers, which helped to increase overall sales.
- Resolved client issues effectively.
- Facilitated management of high-value cross-border fund transfers for clients.
- Developed special rate policies for customer fund transfers.
- Provided assistance to ABA Bank branch staff by addressing inquiries about international money transfers.
ATM/CIM Officer
ABA BANK
2018.10 - 2019.06
- Monitored and managed operations of CRM, CIM, and ATM machines to ensure optimal functionality.
- Managed ATM loading tasks and troubleshot check machine issues to maintain service quality.
- Provided support to the teller team.
- Verified cash collected from self-banking transactions.
- Resolved customer complaints related to ATM, CRM, and CIM machines to enhance user satisfaction.
Senior Cashier
AEON CAMBODIA
2017.09 - 2018.10
- Coordinated workforce activities to enhance skill development and team efficiency.
- Monitored team performance daily to identify areas for support.
- Resolved issues concerning product dissatisfaction to maintain customer satisfaction.
- Resolved product dissatisfaction issues, leading to improved customer satisfaction and loyalty.
- Coordinated workforce activities and ensured comprehensive skill development.
Education
High school -
BAC II Science
Banlung08.2017
BBA - Business Economic
National University of Management
Phnom Penh2022
Skills
- Risk Assessment
- Root Cause Analysis
- Product quality improvement
- Operation Monitoring
- Project Management
- Quality improvement
- Training mentorship
- Decision-making
- Interpersonal skills
- Analytical-thinking
- Problem-solving
- Conflict Resolution
- Time Management
- Challenge management
LANGUAGES
English: B1 Intermediate
Cambodian: C2 Proficient
Interests
- DIY and Home Improvement
- Music
- Watching Movies and TV Shows
- Fashion and Style
- I have a passion for photography and editing photos
- Playing Sports
- Camping
- Documenting and sharing travel experiences
- Reading
Personal Information
- Date of Birth: 1999-Jul-03
- Gender: Male
Timeline
Cash Operation Complaint Management Specialist
ABA Bank
2025.05 - Current
Cash Operation Quality Control Specialist
ABA Bank
2024.02 - 2025.05
Cash Operation Branch Support officer
ABA BANK
2022.04 - 2024.02
Assistant Manager
SAN SAMNANG Buy and sell all types of cars
2019.09 - 2022.04
Remittance sale and service consultant(TT Support)
ABA BANK
2019.06 - 2019.09
ATM/CIM Officer
ABA BANK
2018.10 - 2019.06
Senior Cashier
AEON CAMBODIA
2017.09 - 2018.10
High school -
BAC II Science
BBA - Business Economic
National University of Management