Kan Vuthy
Phnom Penh
Summary
Hello, Vuthy I having three years of IT support experience. My work as handle of Network Troubleshooting, Software and Hardware Installation, Printer Scanner Troubleshooting, Computer Hardware Maintenance, Also I'm Support Client that work in Company around 200-250 users that Some User I'm Support them Face to Face and Some User I'm Support them via Remoting such as Ultra Viewer or AnyDesk. Thank you that take time for review my CV.
Overview
2
2
years of professional experience
Work History
IT Support Engineer
Westec Media Limited, Legend Cinema
10.2023 - Current
- Managed installation, configuration, and maintenance of computer hardware, software, and networks in a corporate environment.
- Installed new hardware and software to meet system specifications and user needs.
- Provided technical support on company applications and IT solutions through phone, live chat and email.
- Diagnosed and resolved complex network problems.
- Set up new workstations for users with proper cables, equipment and software.
- Configured networks to meet performance requirements.
- Maintained hardware and software for networks and assisted in installation and upgrade of servers.
- Identified system performance issues, providing swift remedial action.
- Updated software for new functionality and improved security.
- Followed user guides and technical manuals to complete skilled repairs.
- Responded to emergency out-of-hours IT issues, providing critical support during unforeseen incidents.
- Resolved connectivity problems, ensuring stable access to network resources and the internet.
- Administered user accounts and permissions, adhering to company policies and data protection regulations.
- Resolved service user requests within target timeframes.
- Monitored network performance, identifying and resolving bottlenecks to maintain optimal functionality.
- Carried out networking diagnostics on machines, including, configurations, routing, switching and firewalls.
- Configured routers, switches, and firewalls for optimal security and connectivity across multiple sites.
- Kept updated with the latest software, hardware and IT technologies to stay professional and an expert within the industry.
- Collaborated with other teams to support new network installation and provide cross-functional solutions
- Researched and followed network technology trends for suggesting improvements to clients' networks.
Education
Bachelor of Science - Computer Science
Royal University of Phnom Phenh
Phnom Penh01-2025
Skills
- Network troubleshooting
- Hardware installation
- Technical support
- Emergency response
- Network performance monitoring
- Technology research
- System diagnostics
- Troubleshooting
- Hardware and software configurations
- Application installations
- Hardware upgrades
- Remote customer support
- Troubleshooting network issues
- Networking
- IP addressing and routing
- Routing and switching
- Printer and Scanner
Languages
English
Intermediate
B1
Cambodian
Proficient
C2
Hobbies and interests
- Football Sports
- Music
- New Technology
Timeline
IT Support Engineer
Westec Media Limited, Legend Cinema
10.2023 - Current
Bachelor of Science - Computer Science
Royal University of Phnom Phenh