Jusmine Emmanuella Nawases
Windhoek, Khomas
Summary
Experienced IT Graduate adept at collaborating with technology specialists for effective project management. Skilled in prescribing accurate troubleshooting measures and contributing to problem resolution. Dedicated to supporting IT team members in establishing secure policies for sensitive information. Provides valuable IT assessments to facilitate staff decisions on patches, updates, and troubleshooting.
Overview
5
5
years of professional experience
Work History
IT Intern
Commercial Investment Corporation
2023.11 - Current
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Delivered assistance and support for team-based IT projects.
- Supported IT department in handling technology rollout and maintenance.
- Conducted thorough testing of application features, ensuring functionality and reliability before deployment.
- Streamlined help desk operations by implementing an effective ticket management system.
- Used ticketing systems to manage and process support actions and requests.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Aided problem resolution measures and suggested patches and hardware, software and network troubleshooting alternatives.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided basic end-user troubleshooting and desktop support.
- Trained and supported end-users with software, hardware, and network standards and use processes.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
IT Help Desk Technician
Green Enterprise Solutions
2023.05 - 2023.10
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Streamlined help desk operations by implementing an effective ticket management system.
- Used ticketing systems to manage and process support actions and requests.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
IT Intern
Green Enterprise Solutions
2022.11 - 2023.04
- Troubleshooting software, hardware, and network issues
- Diagnose computer errors and provide technical support
- Train end-users setting up and use new technologies
- Backup and restore an organization's data file and systems
- Install, configure, and upgrade PC software and operating systems.
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Delivered assistance and support for team-based IT projects.
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
- Supported IT department in handling technology rollout and maintenance.
IT Field Support
Electoral Communication of Namibia
2019.07 - 2019.11
- Monitoring Systems, Printers and Scanners.
- Upgrading OS and setting up of laptops and UPS's.
- Cleaning Printers and Scanners.
Education
Bachelor of Science - Computer Science Systems Administration
Namibian University of Science And Technology
Windhoek, Khomas, Namibia04.2023
Certificate in Hardware A+ and Network Support N -
Institute of Information Technology
Windhoek, Namibia08.2019
Diploma in Computer Science -
University of Namibia
Windhoek, Namibia04.2019
Grade 12 -
TUCSIN
Windhoek, Namibia10.2017
Skills
- Active Directory Tasks
- Troubleshooting and Maintenance
- Help Desk Support
- End-User Support/Training
- Network configurations
- Teamwork and Collaboration
- Interpersonal skills
- Strong Communication Skills
- Cloud computing understanding
- Information Security Awareness
- Microsoft Office
- Strong Work Ethic
- Hardware and software installation
- Backup and restore files
- User Account Management
- Documentation skills
- Effective Multitasking
Personal Information
- ID Number: 96071300525
- Date of Birth: 07/13/96
- Nationality: Namibian
- Drivers License: Code B
References
- Ms Julia Semi, Faculty Officer of Computing and Informatics NUST, +264 61 207 2923, jsemi@nust.na
- Mr. Peter Karon, Infrastructure Supervisor Green Enterprise Solutions, +264 61 41 6300, peter@green.com.na
- Mr. Peter Kruger, IT Manager Rössing Uranium Mine, +264 81 159 8844
- Mr. Anton Nel, IT Manager Commercial Investment Corporation, +264 81 156 6450
Languages
Khoekhoegowab
Native language
English
Proficient
C2
Afrikaans
Advanced
C1
Damara\Nama
Upper intermediate
B2
Timeline
IT Intern
Commercial Investment Corporation
2023.11 - Current
IT Help Desk Technician
Green Enterprise Solutions
2023.05 - 2023.10
IT Intern
Green Enterprise Solutions
2022.11 - 2023.04
IT Field Support
Electoral Communication of Namibia
2019.07 - 2019.11
Bachelor of Science - Computer Science Systems Administration
Namibian University of Science And Technology
Certificate in Hardware A+ and Network Support N -
Institute of Information Technology
Diploma in Computer Science -
University of Namibia
Grade 12 -
TUCSIN
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