John Ryan Caiga
Sales And Marketing
Ibaan, Batangas
Summary
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.
Overview
6
6
years of professional experience
Work History
Customer Service/Customer Care Associate
Misiki Ventures Co., LTD.
06.2022 - 07.2024
- Collaborated with cross-functional teams to identify areas of improvement in the customer experience journey.
- Contributed to continuous improvement team-wide by collecting data on calls and giving managers knowledgeable feedback.
- Maintained good call control to quickly uncover questions and keep call times low.
- Resolved service failures, coordinated return appointments and executed referrals to specialists.
Sales and Marketing Representative
EXCELITE, ASIAN VISION INC. (Internet Provider)
03.2021 - 09.2021
- Boosted sales revenue by implementing effective marketing strategies and building strong client relationships.
- Built local sales and marketing plan for each targeted district within defined territory.
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Consistently met or exceeded monthly quotas by adopting a proactive approach to lead generation, relationship management, and closing deals.
Electronics Factory Worker(Part Time Job)
Shandong Guixiang Optoelectronics Co., Ltd.
12.2019 - 09.2020
- Carefully packaged finished products and prepared for shipment.
- Used equipment properly to avoid workplace hazards or injuries.
- Participated in training sessions to enhance skills and knowledge.
- Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor, working tools and equipment.
SALES DEMO/Sales Associate Specialist
The SM Store Lipa, Grizzly Apparel, Inc.
01.2019 - 01.2019
- Adhered to company policies and procedures while conducting all aspects of the sales process ethically and professionally.
- Achieved high levels of customer retention by building trust through consistent delivery of quality productsservices.
- Provided exceptional customer service, resulting in increased satisfaction and positive feedback from clients.
- Conducted thorough follow-ups with prospective customers, increasing the likelihood of closing future sales transactions.
Data Encoder
UNITOP CO. INC.
05.2018 - 10.2018
- Prepared source data for computer entry by compiling and sorting information.
- Maintained daily production logs of activities and completed work.
- Reduced errors in encoded data by conducting thorough quality checks on completed work.
- Maintained high levels of confidentiality, ensuring sensitive data was handled appropriately during the encoding process.
Education
Mechanical Engineering, Undergrad/Chinese Language - Mechanical Engineering, Aeronautical Engineering
Weifang Engineering Vocational College
Qingzhou, Weifang, Shandong, PRC, 262500 04.2001 -
Skills
Communication Skills, Teamwork and Collaboration, Problem-Solving Skills, Adaptability and Flexibility, Time Management, Technical Proficiency, Critical Thinking, Leadership Skills, Attention to Detail and Customer Service Skills
Timeline
Customer Service/Customer Care Associate
Misiki Ventures Co., LTD.
06.2022 - 07.2024
Sales and Marketing Representative
EXCELITE, ASIAN VISION INC. (Internet Provider)
03.2021 - 09.2021
Electronics Factory Worker(Part Time Job)
Shandong Guixiang Optoelectronics Co., Ltd.
12.2019 - 09.2020
SALES DEMO/Sales Associate Specialist
The SM Store Lipa, Grizzly Apparel, Inc.
01.2019 - 01.2019
Data Encoder
UNITOP CO. INC.
05.2018 - 10.2018
Mechanical Engineering, Undergrad/Chinese Language - Mechanical Engineering, Aeronautical Engineering
Weifang Engineering Vocational College
04.2001 -
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