HORN ROTHA
Human Resource Business Partner, Compensation & Benefits And Employee Relationship
Phnom Penh,Cambodia
Summary
Responsive Human Resources Business Partner with well-rounded experience in all functional areas of HR, including labor law compliance, employee relations and performance management, leave of absence. Supports clients and effectively balances role of consultant and mentor with gatekeeper to control employer-related risks and grow client's management skills. Thrives on mentoring business owners and managers from small to mid-size employers with proven success at understanding unique business needs to establish genuine relationships as indispensable partner. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Human Resource Business Partner
Wing Bank (Cambodia) Plc.
4 2023 - Current
- Partners with leadership to align HR strategy to business strategy
- Acts as change agent to business through process design and approaches that support change and transformation - striving to lead mutual processes to best practice status
- Analyzes trends and metrics in partnership with HR peers to develop solutions; programs and policies
- Provides day-to-day coaching to leadership on variety of actions to include employee relations issues, policy interpretation and application; talent management and development; and organizational design consultation
- Conducts ongoing supply and demand analysis for business partners on current and future state staffing and skill needs and designs talent acquisition strategies to meet those needs
- Actively participates in annual budget planning/labor forecasting process with business partners
- Leads and/or supports annual HR cycle deliverables to include performance management; merit and bonus awards; benefits enrollment; etc
- Evaluates issues, patterns, and trends to provide proactive insights for HR solution and program designs.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention
- Created and implemented forward-thinking initiatives to improve employee engagement
- Developed meaningful metrics to evaluate effectiveness of HR policies and procedures
- Evaluated employee performance fairly, providing constructive feedback for professional growth
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC
- Optimized workforce planning and resource allocation for improved operational efficiency
- Collaborated with cross-functional teams to develop integrated solutions for business challenges
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated creativity and resourcefulness through the development of innovative solutions
Manager, Human Resource Business Partner
Woori Bank (Cambodia) Plc.
01.2022 - 03.2023
- Performance Management: Coordinating and facilitating the performance review process
- Provide training, advice, and guidelines, support people manager to effectively conduct Performance Management, and delivering effective feedbacks & coaching
- Track the completion of Performance Review and Staff Ratings across the country wide
- Analyze the staff ratings in graph & prepare a report, and lead on performance review calibrating engaged with Operations manager and regional managers throughout the process
- Monitor the progress update of PIP and design method for staff improvement
- Rewards & Recognitions System: Facilitate the process for identifying the best employees on bi-yearly and yearly basis
- Work closely with upper level concerned line managers throughout the process
- Prepare and lead employee award ceremony
- Train the BMs and RMs to make use of the R&R system to recognize performance
- Provide guidelines/support to BM & RM on usage of system, monitor the use of the system making sure that Client Services Officer and BM's plan is uploaded and updated in the system timely
- Monitor and coordinate with concern department for identifying outstanding BO and RO
- Staff Disciplinary: Assist Head, HR on the employee relations matter including resolving complaints, involving in case investigation, implementing a grievance process, disciplinary actions
- Involve and ensure the proper & consistent handling of disciplinary actions for Staff Grievance & Satisfactions
- Receive and review staff grievances, suggestions, or complaints, lead the investigations and discussion with upper line management to solve problem
- Lead HR investigator for misconducts issues
- Assist Head, HR in preparing and coordinating the HR Committee meeting and implementation of actions plan from the meeting
- Facilitate and ensure on time completion of employee surveys process, eg
- Employee engagement survey, or Manager's survey
- Review the survey results working with upper line management to response to the findings and taking actions
- Staff Separation: Manage staff resignation for C&B to process for final package
- Manage staff probation.
Assistant Manager, Compensation & Benefit
Woori Bank (Cambodia) Plc.
07.2019 - 12.2021
- Assistant Manager, Compensation & Benefit: Manage monthly sales incentive payments accurately and on time
- Review and making sure that Credit Officer and Branch Manager productivities data, and branch financial performance data required for incentive are obtained on time, accurate and make an upload to process incentive calculation and payments
- Review and work closely with Branch Manager and IT team to making sure that they make a timely and accurately update loan data and staff incentive profile in the T24 system for Credit Officer when they are movements or transfer happens
- Communicates to employees and managers monthly about their incentive payments and its analysis report
- Review & analysis incentive scheme to make sure it is attractive to be staff retention
- Solve problems or answer inquiries from employees regarding their incentive payment
- Prepare payroll list and tax payment for int'l employee
- Issue international staff contract & labor agreement with Mol
- Respond to all staff's issues on monthly payment and compensation
- Make sure the compensation philosophy is fully implemented and be able to interpret
- Provide orientations to concerned staff and managers regarding Incentive policy and Remuneration policy
- Work closely and together with officer in charge of payroll for monthly payroll and final payment preparations when needed
- Prepare report and perform monthly staff loan reconciliation
- Assist HR manager to collect data for analysis other staff benefits as needed
- Perform other duties as requested by Head of HR
- Assist line manager in preparation of annual salary and benefits planning & budgets and annual market compensations survey and building salary structure.
Human Resource Officer
Mega Leasing Plc.
04.2018 - 07.2019
- Recruitment: Prepare JD for posting job announcements to websites, Facebook page and another corporate website
- Collecting CVs and screening CVs of candidates
- Coordinate hiring manager to conduct interviewing with shortlist candidates
- Review recruitment planning to make sure have recruit staffs timely
- Negotiation with selected candidates for join date and properly salary
- Planning to conduct career promotion at university or networking
- Head hunting from another network
- Personnel and Compliance: Monitor staffs personnel file to complete and comply with HR policy
- Issue staffs document such as: Contract, Amendment Contract, Memo to promote staff, probation confirmation, etc
- Draft and publish announcement such as: Staffs Announcement, publish holiday or any relevant of any from Mol
- Process staff's workbook, health check or any relevant documents
- Collection NSSF card for staffs
- Process staff movement with ministry
- Training: Staffs survey
- TNA planning
- Conduct new staffs' orientation
- Coordinate training both internal and external
- Manage training report to manager
- Compensation and Benefit: Manage monthly staff payroll
- Calculation staff's monthly incentive
- NSSF calculation and documentation to NSSF
- Staff loan processing
- Process claims staff insurance
- Organize staffs yearly retreat such as: Ground rule, staff list, bus list, etc
- Annual team bonus calculation
- Manage staffing report
- Monthly accrual for KNY and PB bonus calculation
- Another task assigned by manager.
Contact Center Training & Quality Assurance Officer
Smart Axiata CO, LTD.
06.2016 - 03.2018
- Screen and Interview Candidates who apply for job at Contact Center
- Support and handle Call Center Operation
- Briefing new promotions and products to Call Center Agents
- Coordinate and prepare training materiel for training section
- Work across department to finalize promotion and product for training
- Coordinate quality assurance with contact center agent when they had problem
- Prepare Monthly Test for Call Center Agents
- Manage Record and collect report from Quality Assurance team
- Report Call Monitoring to Supervisor for manage agent annual performance
- Report Daily, Monthly Record from Quality Assurance to Manager
- Implement QA form follow criteria on Microsoft Excel
- Accuracy on Quality Assurance to manage their annual performance
- Other Task Assign by Supervisor/Management.
- Designed custom reports for management highlighting key performance indicators related to quality control activities
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards
- Conducted investigations into questionable test results
- Performed root cause analysis to identify and resolve quality issues and defects
Call Center Agent
Smart Axiata CO, LTD.
03.2014 - 05.2016
- Receive Incoming call from Customer and Provide Information to Customer
- Promote service and product to Customers
- Support New Agents on Buddying
- Handle Complaint from Customer
- Follow up customer's complaint to be close on time
- Feedback back to customer for Complaint resolution
- Other Task assigned by Supervisor.
Education
BBA - Computer Science
Royal University of Phnom Penh
Phnom Penh, Cambodia 01.2015 - 04.2018
High School Diploma -
Hun Sen Koh Thom High School
Kandal, Cambodia 01.2013 - 04.2014
Skills
Payroll Management
Career Pathing
Multitasking
Employee Relations
Staff Management
Conflict Resolution
Self Motivation
Employee Handbook Development
Cross-Functional Collaboration
Problem-solving aptitude
Performance Management
Benefits and compensation management
Data and Trends Analysis
Managing employee relations
Administering Disciplinary Procedures
Confidential Document Control
Labor Relations Coordination
Management Support
Payroll Management
Telegram
070 202 575
Place Of Birth
Kandal Provice, Camodia
Personal Information
- Date of Birth: 04/06/95
- Gender: Male
- Nationality: Cambodian
- Marital Status: Married
References
- Mr. Touch Sambo, Senior Manager, Movement & Promotion, 0968 838 381
- Mr. Kom Ounmonyudom, Senior Manager, CID and Reporting, 098 434 222
Training
- 2024, Effective performance management, IBF
- 2018, Final Package Calculation follow labor law, CAMFEBA
- 2013, Microsoft Office (Word, Excel, Power Point)
- 2010, New Head Way Pre - Intermediate, Foreign Language School
- 2009, New Head Way Elementary, Foreign Language School (FLS)
Timeline
Manager, Human Resource Business Partner
Woori Bank (Cambodia) Plc.
01.2022 - 03.2023
Assistant Manager, Compensation & Benefit
Woori Bank (Cambodia) Plc.
07.2019 - 12.2021
Human Resource Officer
Mega Leasing Plc.
04.2018 - 07.2019
Contact Center Training & Quality Assurance Officer
Smart Axiata CO, LTD.
06.2016 - 03.2018
Call Center Agent
Smart Axiata CO, LTD.
03.2014 - 05.2016
High School Diploma -
Hun Sen Koh Thom High School
01.2013 - 04.2014
Human Resource Business Partner
Wing Bank (Cambodia) Plc.
4 2023 - Current
BBA - Computer Science
Royal University of Phnom Penh
01.2015 - 04.2018