Hileni Shinana Frans
Sterkinekor
Windhoek, Khomas
16
years of professional experience
Experienced in team leadership and operational management across fast-paced customer-facing environments. Uses strong organizational skills to support workflow, improve team efficiency, and maintain service standards. Brings a collaborative approach to coordinating staff, handling stock, and supporting daily operations.
Work History
Multi Skilled Supervisor
3 Years- Supervised daily cinema operations, ensuring smooth box office, concessions, and auditorium service.
- Monitored staff performance, assigned duties, and supported team members during peak periods.
- Resolved customer complaints promptly, maintaining service standards and guest satisfaction.
- Managed cash handling, reconciliations, and adherence to till control procedures.
- Coordinated opening and closing routines, ensuring compliance with operational checklists.
- Trained new staff on service procedures, safety requirements, and customer interaction standards.
- Oversaw stock levels for concessions, escalating shortages and supporting inventory accuracy.
Administrative Clerk
7 Years 10 Months- Processed invoices, purchase orders, and correspondence with consistent attention to detail.
- Maintained data entry accuracy across spreadsheets, logs, and office system.
- Coordinated document flow between internal teams and external logistics partners.
- Maintained data entry accuracy across spreadsheets, logs, and office system.
- Supported management with scheduling, communication, and daily administrative operations.
- Input data and processed system changes to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Education
Health Care Administration - Business Administration
Skills
Operations management
Staff management
Customer service
Guest relations
Training and mentoring
Stock management
Operational efficiency
Cash handling
Data entry accuracy
Scheduling
Invoice processing
Purchase orders
Timeline
Multi Skilled Supervisor
Sterkinekor
11.2023 - CurrentRead More
Administrative Clerk
Ezzy Import and Export
01.2011 - 11.2018Read More
Atlantic Training Institution
Health Care Administration from Business Administration
Read More