Hein Htet
Singapore
Summary
Highly motivated and dedicated professional with a strong background in communication and customer service. Solid education in Tourism and Hospitality Management from the esteemed Nanyang Institute of Management in Singapore. Passionate about delivering exceptional service and creating memorable experiences for customers. Driven to continuously enhance knowledge and skills in the industry. Seeking opportunities to apply expertise and contribute to the success of a dynamic organization.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Guest Experience Intern
Habyt Pte Ltd
07.2024 - 02.2025
- Independently handled 30 to 40 guest check-ins and check-outs daily, while greeting guests and promptly addressing queries and requests to ensure a seamless and high-quality guest experience
- Supported the management of reservations, room assignments, and email inquiries, helping optimize room inventory and utilizing reports to aid in effective decision-making
- Collaborated with internal teams, such as Revenue and IT, to assist with VIP and group preparations, troubleshoot IT issues, and participate in sales initiatives, contributing to successful upselling efforts
- Gained hands-on experience in handling guest services and operations while working closely with team members to meet individual and team sales targets
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Assistant Manager
Daw Sandar Win Catering Service
01.2019 - 01.2022
- Maximized sales and ensured the achievement of profit and financial goals through strategic planning and efficient operations
- Maintained optimal stock levels by monitoring inventory and placing timely orders for required supplies
- Managed and organized events, specifically overseeing the food service sessions to ensure smooth and successful operations
- Maintained accurate daily financial records and collected customer feedback to drive continuous improvement in service quality
Freelance Graphic Designer
Freelance
01.2021 - 12.2024
- Making designs for The Methodist Church-Lower Myanmar, Conference Methodist Men Fellowship, and Methodist English Youth Fellowship as they requested
- Making designs for the Premiumparts-Global
- Making designs for CTS Automotive CO., LTD
- ( Thailand )
- Making designs for TRD Singapore
- Developed creative design for print materials, brochures, banners, and signs.
- Conceptualized creative designs for print materials, banners, and signs.
Assistant Graphic Designer
Layer 83 Design Creation
Education
DIPLOMA - TOURISM AND HOSPITALITY MANAGEMENT
Nanyang Institute of Management
Singapore02-2025
Certificate - Nursing Assistant
Hands On Mercy
Yangon05-2023
Social Services
The United Methodist Church
United State08-2022
Certificate - Adobe Photoshop and Ai
Layer 83 Design Creation
Yangon11-2021
High School Diploma -
B.E.H.S(1)Dagon
Yangon05-2019
Certificate - Basic Music Theory 1 And Basic Musicianship 1
Grace Music Instiute
Yangon05-2016
Skills
Proficient in managing professional email communications
Alternative Name
William Aung
Personal Information
- Passport Number: MI230243
- Date of Birth: 11/19/01
- Nationality: Myanmar
- Marital Status: Single
- Religion: Christian
Weight Kg
72
Additional Information
NAME : Muhammad Firdauz Bin Sapii
Position : Guest Experience Manager at Habyt Pte Ltd (Singapore)
Phone : +65 8444 7404
NAME : Myat San Position : Bishop of the Methodist Church (Lower Myanmar)
Phone : +95 9778 8810 51
Email : ehudmyatsann@gmail. com
NAME : Thiha Alan Tin, CHE
Position : Trainer at Myanmar Flight Attendant School
Phone : +95 9255 2550 05
Email : thiha.key2success@gmail.com
Timeline
Guest Experience Intern
Habyt Pte Ltd
07.2024 - 02.2025
Freelance Graphic Designer
Freelance
01.2021 - 12.2024
Assistant Manager
Daw Sandar Win Catering Service
01.2019 - 01.2022
Assistant Graphic Designer
Layer 83 Design Creation
DIPLOMA - TOURISM AND HOSPITALITY MANAGEMENT
Nanyang Institute of Management
Certificate - Nursing Assistant
Hands On Mercy
Social Services
The United Methodist Church
Certificate - Adobe Photoshop and Ai
Layer 83 Design Creation
High School Diploma -
B.E.H.S(1)Dagon
Certificate - Basic Music Theory 1 And Basic Musicianship 1
Grace Music Instiute
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