Hanh Titchandara
Phnom Penh,12
Summary
Accomplished Assistant Manager at Employer, adept in customer relations and money handling, significantly improved customer satisfaction and reduced cash discrepancies. Excelled in project planning and team motivation, ensuring projects at Assistant Employee were completed on time and within budget. Demonstrated expertise in Google Drive and sales strategies, enhancing operational efficiency and client satisfaction.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Employer
Phnom Penh
08.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Assistant Site Engineer
Assistant Employee
Phnom Penh
12.2022 - 07.2023
- Developed comprehensive project progress reports, contributing to informed decision-making by stakeholders.
- Liaised with local authorities during permitting processes, expediting approvals for smooth project commencement.
- Managed inventory effectively, ensuring adequate stock levels were maintained throughout the project''s duration.
- Assisted in the completion of projects within budget and on schedule, leading to increased client satisfaction.
- Collaborated with senior engineers on technical solutions, ensuring optimal design implementation.
Education
Bachelor of Science - Civil Engineering
Preah Kossomak Polytechnic Institute
Phnom Penh, Cambodia09.2023
Associate of Science - Civil Engineering
Institute of Technology of Cambodia
Phnom Penh, Cambodia08.2020
High School Diploma -
Presh Monivong
Battambang, Cambodia08.2018
Skills
Customer Relations
Google Drive
Product branding
Customer Service
Problem Resolution
Team motivation
Product and service knowledge
Employee Scheduling
Sales Strategies
Sales Reporting
AutoCAD proficiency
Site Inspection
Concrete Technology
Technical reporting
Construction management
Inspection management
Technical Documentation
Civil engineering
Languages
Cambodian
Native language
Cambodian
Proficient
C2
English
Intermediate
B1
French
Elementary
A2
Timeline
Assistant Manager
Employer
08.2023 - Current
Assistant Site Engineer
Assistant Employee
12.2022 - 07.2023
Bachelor of Science - Civil Engineering
Preah Kossomak Polytechnic Institute
Associate of Science - Civil Engineering
Institute of Technology of Cambodia
High School Diploma -
Presh Monivong