I am a healthcare services enthusiast while being a teacher at heart, and enjoy understanding the true inherent desires and motivations that guide people's behaviour. Generally, I have an interest in service delivery where personal relationships with clients/customers are the focus, as well as teaching, coaching and mentoring - I am passionate about investing in people’s holistic wellbeing and the overall health of the next generation. I enjoy contributing to quality service delivery/customer experience/customer relations/employee relations/public relations and touching and influencing lives beyond the work place. I am a very organised and highly disciplined person with high standards and I consider myself to be diligent, trustworthy and loyal. I have a deep interest in consumer behaviour (consumer psychology), customer relations and employer-employee relationships. I am very fond of the outdoors and also have a great love for theatre, music and the arts.
Contributing to Mia Healthcare's mobile dentistry initiative by tending to customer experience and satisfaction, seamless dentist-patient coordination, and efficient collaboration across the practice.
Acted as external marker for second year students' formal assessment in the Module "Marketing Management"
During my PhD research, I often corresponded with the COO and one of the clinical coaches of Kena Health (industry partner of the study) pertaining to the research problem/gap, data collection and data analysis. I conducted individual interviews, collected survey data and analysed both the qualitative and quantitative data to identify relevant patient needs, using ATLAS.ti software and the PLS-SEM data analysis technique. Consequently, I could make informed recommendations to the service provider in terms of effective brand communication to the target audience to fulfil the identified patient needs.
Critical reader for the proposed content and structure of the Consumer Behaviour module forming part of a proposed Masters degree at Akademia awaiting accreditation.