Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Accomplishments
Certification
Extra-curricular activities
References
Timeline
Generic
Grethe van Tonder

Grethe van Tonder

Windhoek, Khomas

Summary

I am a healthcare services enthusiast while being a teacher at heart, and enjoy understanding the true inherent desires and motivations that guide people's behaviour. Generally, I have an interest in service delivery where personal relationships with clients/customers are the focus, as well as teaching, coaching and mentoring - I am passionate about investing in people’s holistic wellbeing and the overall health of the next generation. I enjoy contributing to quality service delivery/customer experience/customer relations/employee relations/public relations and touching and influencing lives beyond the work place. I am a very organised and highly disciplined person with high standards and I consider myself to be diligent, trustworthy and loyal. I have a deep interest in consumer behaviour (consumer psychology), customer relations and employer-employee relationships. I am very fond of the outdoors and also have a great love for theatre, music and the arts.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Practice Manager

MIA Healthcare
02.2025 - Current

Contributing to Mia Healthcare's mobile dentistry initiative by tending to customer experience and satisfaction, seamless dentist-patient coordination, and efficient collaboration across the practice.

External Marker

Akademia Universiteit
04.2025 - 04.2025

Acted as external marker for second year students' formal assessment in the Module "Marketing Management"

Full time PhD candidate

Stellenbosch University ; Kena Health
01.2022 - 12.2024

During my PhD research, I often corresponded with the COO and one of the clinical coaches of Kena Health (industry partner of the study) pertaining to the research problem/gap, data collection and data analysis. I conducted individual interviews, collected survey data and analysed both the qualitative and quantitative data to identify relevant patient needs, using ATLAS.ti software and the PLS-SEM data analysis technique. Consequently, I could make informed recommendations to the service provider in terms of effective brand communication to the target audience to fulfil the identified patient needs.

Critical Reader

Akademia Universiteit Centurion
10.2024 - 10.2024

Critical reader for the proposed content and structure of the Consumer Behaviour module forming part of a proposed Masters degree at Akademia awaiting accreditation.

Lecturer

Department of Business Management
03.2021 - 08.2021

Graduate Research Assistant

Department of Business Management
02.2020 - 11.2021

Education

PhD - Business Management (Marketing Management)

Stellenbosch University
03-2025

MCom - Business Management (Marketing Management)

Stellenbosch University
2021

BCom Hons - Business Management (Marketing Management)

Stellenbosch University
2019

BCom - Industrial Psychology

Stellenbosch University
2018

Skills

  • Public speaking
  • Communication and presentation
  • Time Management
  • Interpersonal relationships
  • ATLASti qualitative analysis
  • PLS-SEM quantitative data analysis interpretation
  • MS Word, Excel and Powerpoint

Languages

English
Proficient
C2
German
Intermediate
B1
Sesotho
Elementary
A2
Afrikaans
Proficient
C2

Personal Information

  • ID Number: 971015 0117 088
  • Health Status: Outstanding
  • Date of birth: 15/10/1997
  • Gender: Female
  • Nationality: South African, Namibian domicile by marriage

Accomplishments

  • 2024: Academic journal publication: South African Journal of Business Management (SAJBM), Vol. 55, (Issue 1), September 2024 - "Managerial practices for app-based primary care telemedicine service acceptance in South Africa"
  • 2024: Co-author of two Academy of Marketing conference papers (Cardiff Business School, Wales) ; Presenter and co-author of a conference paper at the 6th South Africa-Japan University Forum (Stellenbosch, RSA) ; Presenter and co-author of a conference paper at the 35th Annual SAIMS Conference (Stellenbosch, RSA)
  • 2024: Author and presenter at the South Africa-Japan University Forum conference (Stellenbosch, South Africa)
  • 2024: Author and presenter at 35th SAIMS conference (Stellenbosch, South Africa)
  • 2023 - 2024: Harry Crossley merit bursary for full-time doctoral studies, Stellenbosch University
  • 2023: Academic journal publication: African Journal of Business and Economic Research (AJBER), Vol. 18, (Issue 1), March 2023 - "Evoked Nostalgia and Behavioural outcomes of South African Generation X and Y consumers: A case of Disney and Disney+"
  • 2023: Presenter and co-author at Academy of Marketing conference (University of Birmingham, UK)
  • 2022 - 2024: GEM bursary for full-time doctoral studies, Stellenbosch University, EMS faculty - Awarded one of seven bursaries, internationally, to commence with a full-time PhD degree at Stellenbosch University
  • 2022: Presenter at 33rd SAIMS conference (Rhodes University, RSA)
  • 2020 and 2021: Presenter at 11th and 12th Annual Global Business Conference (Croatia)
  • 2020: HB & MJ Thom bursary, Stellenbosch University - Merit bursary for postgraduate (Masters) study
  • 2019: Top Achiever - BCom Hons (Marketing Management), Stellenbosch University
  • 2018: Top achieving final year student (Marketing Management), Stellenbosch University

Certification

  • 2022: The Southern Africa Institute For Management Scientists (SAIMS) conference delegate
  • 2023: Qualitative, Quantitative and Mixed Research Methods course (presented by Prof Tim Guetterman - University of Michigan)
  • 2024: Intro to Conscious Leadership short course (The Conscious Leadership Group, USA)

Extra-curricular activities

  • Stellenbosch University Choir (January 2017 — November 2019): Have held the first ranking on the Interkultur list of International Choirs; Winners of three categories: International Eisteddfod in Llangollen, Wales (2018)
  • Drama Lisensiaateksamen I, Spraak & Drama Kollege, Johannesburg, RSA: Passed with distinction (2017)
  • Tap dance, Modern dance, Irish dance: International first place at the World Championships of Performing Arts, Los Angeles, USA (2009)
  • Piano, Violin and music theory: Unisa and Trinity examination (Distinction: Grade 5 level)

References

  • Prof. Chris D. Pentz (cdpentz@sun.ac.za)
  • Prof. Ronel du Preez-Snyman (rdp@sun.ac.za)
  • Prof. Edwin Theron (et3@sun.ac.za)

Timeline

External Marker

Akademia Universiteit
04.2025 - 04.2025

Practice Manager

MIA Healthcare
02.2025 - Current

Critical Reader

Akademia Universiteit Centurion
10.2024 - 10.2024

Full time PhD candidate

Stellenbosch University ; Kena Health
01.2022 - 12.2024

Lecturer

Department of Business Management
03.2021 - 08.2021

Graduate Research Assistant

Department of Business Management
02.2020 - 11.2021

MCom - Business Management (Marketing Management)

Stellenbosch University

BCom Hons - Business Management (Marketing Management)

Stellenbosch University

BCom - Industrial Psychology

Stellenbosch University

PhD - Business Management (Marketing Management)

Stellenbosch University
Grethe van Tonder