Gaming
Gerald Aaron Yarza David
Operations Intern
Phnom Penh
Summary
As an Operations Intern at NTN Dining, a pioneering startup specializing in sustainable menu solutions through QR code technology, I played a crucial role in optimizing operational efficiency and contributing to the company's growth. Reporting directly to CEO Mr. Daniel Kraemer, I showcased exceptional versatility by seamlessly transitioning between diverse responsibilities.
Key Achievements and Responsibilities:
- Versatile Operations: Managed a spectrum of tasks encompassing data management, client communication, and graphic design, demonstrating adaptability and a multifaceted skill set.
- Client Management: Oversaw client data, ensuring proactive communication to understand and exceed their needs, fostering strong client relationships.
- Graphic Design Expertise: Produced visually compelling QR code designs using industry-standard tools such as Photoshop, InDesign, and Canva, showcasing creativity and adaptability to meet diverse client preferences.
- Customer Outreach: Spearheaded aggressive customer outreach initiatives, incorporating door-to-door canvassing and comprehensive market research to identify and address client needs effectively.
- Market Expansion: Successfully expanded NTN Dining's market presence beyond traditional food service applications by adapting the QR code interface for use in educational settings, broadening the client base to include a variety of services beyond dining.
- SOP Formulation: Developed and implemented Standard Operating Procedures (SOPs) that continue to guide and enhance operational efficiency within NTN Dining's growing team.
Overview
1
1
years of professional experience
3
3
Languages
Work History
Operations Intern
NTN Dining
04.2023 - 08.2023
- Played a pivotal role in the operations department of a dynamic startup specializing in sustainable menu solutions through QR code technology, reporting directly to CEO Mr. Daniel Kraemer.
- Demonstrated exceptional versatility by seamlessly transitioning between roles, including data management, client communication, and graphic design.
- Managed client data and maintained close communication to ensure their needs were met and expectations exceeded.
- Produced visually compelling designs for each QR code using industry-standard tools such as Photoshop, InDesign, and Canva, showcasing adaptability and creativity in meeting diverse client preferences.
- Spearheaded customer outreach initiatives, employing a blend of aggressive sales tactics, including door-to-door canvassing, and in-depth market research to identify and address client needs
- Expanded the company's market presence beyond traditional food service applications by identifying opportunities in educational settings, successfully adapting the QR code interface for use in schools and broadening the client base to encompass a variety of services beyond dining.
- Formulated and implemented Standard Operating Procedures (SOPs) which continue to guide and enhance operational efficiency within NTN Dining's expanding team.
Compliance Officer
WinstantPay Online Banking
10.2022 - 12.2022
- In cooperation with the head of operations, processing key customer documents to support the eligibility of customers
- Following various requirements and procedures to authenticate documents, whilst having the knowledge of foreign documents
- Cooperated with customers to follow up and address any complaints or requests.
- Provided quality assurance on completed file reviews, giving feedback appropriately and constructively to other file reviewers.
- Kept up-to-date knowledge and understanding of all company products to inform compliance decisions.
- Demonstrated keen understanding of regulatory frameworks relevant to documentation for Banking Compliance.
- Recorded allocated new files on to compliance spreadsheet, updating daily progress and any outstanding issues.
Content Director
CIA FIRST's COMMUNICATION AND BROADCASTING CLUB
01.2018 - 06.2020
- Managed content across all platforms, including email and social media.
- Provided editorial, creative and technical support to team members.
- Formulated and submitted performance and progress reports to update school management with developments.
- Implemented quality standards, systems and best practice approaches to content creation and branding strategy.
- Designed, developed and implemented promotional campaigns across content platforms.
- Oversaw department budget to develop cost-effective measures for marketing initiatives.
Video Editing Intern
WinstantPay Online Banking
07.2019 - 09.2019
- Created creative company videos
- Using the key elements of the company, produced multiple instructional and corporate videos
- Incorporating a personalized style of video production with a clear vision of the company
- Managed Social media platforms of the company through Youtube.
- Created plans and communicated deadlines to complete projects on time.
Vice Chairman
Interact Club, CIA First International School
09.2018 - 07.2019
- Coordinated community outreach to various NGOs locally to facilitate cooperative projects with high school students
- Managed volunteers for Building Bridges, an international project to support local schools with disadvantaged students
- Facilitated an ongoing volunteer relationship between CIA First students and PPAWS.
- Helped increase brand awareness by creating smart and effective promotions, highlighting the effects of the importance of community service.
- Conducted regular research to obtain creative new ways on increasing funds and effective advertising methods.
- Developed ethical fundraising plans based on organizational needs.
- Accrued over $2300 in charitable donations for nonprofit organisations using complex negotiation strategies and cultivating impactful corporate relationships.
- Proactively cold-called leads to increase awareness of charity causes and maximise sign-ups.
Education
High School Diploma -
CIA FIRST INTERNATIONAL ACADEMY
Phnom Penh, Cambodia 04.2001 -
Skills
Communication:
Strong intercultural communication
Networking abilities
Media Production:
Social media management
Video editing
Media production
Social media expertise
Creative content development
Knowledge of Premier Pro
Knowledge of After Effects
Knowledge of CapCut
Knowledge of Blender
Knowledge of Canva
Technical Proficiency:
Quick learner
Knowledgeable in Microsoft Office products
MS Office Suite
Google Workspace
Organizational Skills:
Calendar management
Project scheduling
Scheduling
Organizational skills
Document management
Master Data Management
Administrative Skills:
Mail handling
Data entry
Problem-Solving and Multitasking:
Problem-solving
Multitasking
Language Proficiency:
Multilingual
Filipino (fluent)
English (fluent)
Khmer (Beginner)
Content Management:
Content Curating
Content planning
Interests
Marathon Running
Cycling
Timeline
Operations Intern
NTN Dining
04.2023 - 08.2023
Compliance Officer
WinstantPay Online Banking
10.2022 - 12.2022
Video Editing Intern
WinstantPay Online Banking
07.2019 - 09.2019
Vice Chairman
Interact Club, CIA First International School
09.2018 - 07.2019
Content Director
CIA FIRST's COMMUNICATION AND BROADCASTING CLUB
01.2018 - 06.2020
High School Diploma -
CIA FIRST INTERNATIONAL ACADEMY
04.2001 -