Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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Geneveve Steenkamp

Windhoek, Khomas

Summary

With over a decade of experience in property management, I am a friendly, self-motivated, and hardworking professional dedicated to delivering exceptional service. Leading a team of administrators, I thrive on challenges and continuously strive for excellence in every task I undertake. Committed to personal and professional growth, I am eager to learn and adapt to changing circumstances while maintaining composure under pressure. Possessing strong written and verbal communication skills, I am currently pursuing a Bachelor's degree in Business Management at Namibia University of Science and Technology (NUST) to further enhance my expertise. My Certificate in Finance Management underscores my commitment to excellence and ongoing development in the field.

Overview

13
13
years of professional experience

Work History

Senior Credit Controller

Oryx Properties Limited
02.2022 - Current
  • Efficiently manage leasing and debtors administration team to ensure comprehensive lease cycle management.
  • Oversee documentation preparation and processing, including offers to lease, credit bureau checks, and compliance checks for new tenants.
  • Ensure accurate billing and deposit calculations, stamping of leases, and tenant record maintenance.
  • Implement and enforce revenue and debtors policies, defining and enforcing credit control procedures.
  • Analyze debt collection performance, identify deficiencies, and develop strategies for improvement.
  • Engage with debtors to assess circumstances, develop solutions, and track performance.
  • Provide input for property team forecasts and budgets related to debt collection.
  • Manage reconciliation of debtors' accounts and resolution of queries.
  • Oversee filing of collection correspondence and provide timely management reports.
  • Initiate legal actions for non-paying customers as necessary.
  • Monitor departmental metrics to identify areas for improvement and increase cash flow.
  • Ensure billing accuracy and compliance with contractual obligations.
  • Approve documentation for deposit refunds and repayment debt agreements.
  • Conduct regular checks and approvals for adjustment journals and tenant rental profiles.
  • Present debtors reporting to management and provide insights for decision-making.

Property Administrator

Excellerate Real Estate Services Namibia
07.2016 - 01.2022
  • Proactively sourced new tenants for vacant properties within the portfolio, employing targeted marketing strategies to attract potential clients.
  • Coordinated and conducted viewings of vacant spaces with prospective tenants, effectively showcasing property features and amenities.
  • Provided detailed information to clients regarding available spaces, addressing inquiries and facilitating decision-making processes.
  • Maintained an updated database of potential client requests, ensuring accurate and accessible information for future reference and follow-up.
  • Negotiated rental rates and terms to create contracts with tenants, ensuring mutually beneficial agreements and maximizing rental income.
  • Engaged in discussions and negotiations with existing tenants regarding lease renewals, fostering positive tenant relationships and retention.
  • Generated reports on lease expiry and outstanding documents, facilitating proactive lease management and documentation compliance.
  • Regularly reported on politically exposed persons and high-risk tenants, ensuring compliance with regulatory requirements and risk mitigation measures.
  • Compiled monthly debtors' age analysis reports, providing insights into outstanding balances and identifying areas for debt collection improvement.
  • Cultivated and maintained long-term relationships with tenants and property managers, fostering a positive and collaborative environment conducive to tenant satisfaction and retention


Leasing Administrator

Namibia Property Rentals (NPR)
03.2015 - 06.2016
  • Initiated lease renewal process three months prior to lease agreement expiry, ensuring timely action and seamless transitions for tenants.
  • Prepared accurate documentation for termination or renewal of lease agreements, ensuring compliance with legal and contractual requirements.
  • Facilitated proper execution of documents by all parties involved, maintaining meticulous attention to detail and adherence to established procedures.
  • Managed financial aspects of lease agreements, including deposit, lease fees, and stamp duty, ensuring accurate recording and timely payments.
  • Proactively informed clients of available space, effectively matching tenant needs with available properties and maximizing occupancy rates.

Rental Officer

Namibia Property Rentals (NPR)
08.2014 - 02.2015
  • Efficiently responded to client inquiries and concerns by promptly attending to and answering incoming calls, ensuring high levels of customer satisfaction.
  • Facilitated the viewing process for vacant spaces by coordinating appointments with potential clients, showcasing property features, and addressing inquiries effectively.
  • Proactively informed clients of available spaces, demonstrating strong communication skills and a proactive approach to meeting client needs.
  • Ensured timely payment of monthly rentals, managing financial transactions and fostering positive tenant relationships.
  • Effectively handled maintenance-related queries from clients, providing timely assistance and coordinating resolution with maintenance teams to ensure tenant satisfaction and property upkeep

Lease Administrator

Excellerate Real Estate Services Namibia
02.2011 - 07.2014
  • Demonstrated excellent customer service skills by promptly attending to and addressing client inquiries and concerns via phone calls, ensuring high levels of client satisfaction.
  • Facilitated the viewing process for vacant spaces by coordinating appointments with prospective tenants, effectively showcasing property features and amenities.
  • Conducted lease negotiations in accordance with approved frameworks and mandates, leveraging strong communication and negotiation skills to secure favorable terms for both parties.
  • Prepared persuasive motivations for the approval of deals and counteroffers, demonstrating strong analytical and persuasive abilities.
  • Proficiently interpreted lease terms and entered data accurately into Nicor Property Management system, ensuring meticulous record-keeping and compliance with documentation requirements.
  • Collaborated with internal teams and external stakeholders to facilitate seamless lease transactions and resolve any potential conflicts or issues.
  • Fostered positive relationships with tenants, addressing concerns and providing solutions to enhance tenant satisfaction and retention.


Education

Bachelor - Business Management

Namibia University of Science & Technology
Windhoek, Namibia
10.2024

Certificate - Finance Management

International University of Management
Windhoek, Namibia
11.2023

Skills

  • Debt Collection
  • Credit Control
  • Rent Administration
  • Lease Administration
  • Computer Literacy
  • Leadership
  • Time Management
  • Strong Work Ethic
  • Communication
  • Attention to Detail

Accomplishments

    I have been recognized for my outstanding contributions and achievements through various awards and training opportunities. In 2022, I was honored with the Award for Newcomer, acknowledging my impactful contributions early in my career. The following year, I received the Award for Ace of Initiatives, highlighting my proactive approach and innovative ideas. Additionally, my leadership skills were recognized when my team was awarded Team of the Year in 2023, reflecting our collective dedication and success. Furthermore, I have actively participated as a delegate in several training programs, including Accounts Receivable & Credit Policy in Receivable Management; Maximizing Leadership with Emotional Intelligence, and Initiator and Disciplinary Training, demonstrating my commitment to continuous learning and professional development

References

PJ Bergh

061 252 095

Excellerate Real Estate Services.


Nico Gunter

061 300 327

Namibia Property Rentals (NPR)


Francis Heunis

061 423 200

Oryx Properties Limited

Timeline

Senior Credit Controller

Oryx Properties Limited
02.2022 - Current

Property Administrator

Excellerate Real Estate Services Namibia
07.2016 - 01.2022

Leasing Administrator

Namibia Property Rentals (NPR)
03.2015 - 06.2016

Rental Officer

Namibia Property Rentals (NPR)
08.2014 - 02.2015

Lease Administrator

Excellerate Real Estate Services Namibia
02.2011 - 07.2014

Bachelor - Business Management

Namibia University of Science & Technology

Certificate - Finance Management

International University of Management

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Geneveve Steenkamp