Gabriel Muleoponhu Jafet
Windhoek, Khomas
Summary
Experienced IT Specialist with a strong background in payment systems, specializing in clearing and settlements technical support, payment message processing, and database administration. Adept at providing comprehensive testing support and management, ensuring seamless operation and integration of payment solutions. Seeking to leverage technical expertise and analytical skills in a Payment System Analyst role to drive efficiency and innovation in financial operations.
Overview
7
7
years of professional experience
Work History
Production Support Analyst
Finteq Africa- The Payment Solution
07.2023 - Current
- Run,manage ,understand & oversee payment gateways ,Payment hubs and Automated clearing houses systems to ensure end to end success of all transactions
- Analyze reported faults/incidents and ensure that support is provided within the service level agreements
- Review system logs to ascertain and address all technical issues
- Contributed to successful project delivery by managing deadlines, and aligning expectations among stakeholders.
- Deployment of code fixes into User Acceptance Testing and production environments
- Prepare and submit change requests with the change approval board before deployed.
- Assisted in the evaluation of new tools or applications that could enhance the production environment's effectiveness.
- Increased system stability by conducting thorough root cause analysis and implementing preventive measures.
- Provided daily support with escalated ticket resolution and liaised with business and technical leads.
- Identified root causes of recurring problems to implement effective solutions.
- Collaborated with cross-functional teams to develop strategies for improving overall production performance.
- Log and track systems defects with the Development team
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Compiled incident reports on severe systems disruptions
Client Services Advisor
Methealth Namibia Administrators
07.2017 - 07.2023
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined processes for efficient service delivery, resulting in improved customer retention rates.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Bachelor of Science - Business Informatics Honours
Namibia University of Science And Technology
Windhoek, Khomas, Namibia04.2023
Bachelor of Science - Computer Science - Systems Administration
Nambia University of Science And Technology
Windhoek, Khomas, Namibia04.2020
No Degree - Information Technology: Technical Support
NUST CED
Windhoek, Khomas, Namibia02.2020
Skills
- Application support
- Incident Management
- Teamwork and Collaboration
- Systems Analysis
- ISO 20022 payment messages
- Nampay landscape
- Problem-solving abilities
- Effective Communication
- Adaptability and Flexibility
- Technical Analysis
Languages
English, Oshiwambo, Afrikaans
Native language
References
1.Mr. Marcel Van Der Merwe
Production Support Manager Finteq Africa
Tel (W): +27 83 3077599
Email: mvandermerwe@finteq.co.za
2.Mr. Eugene Raubenheimer
Operations Director Finteq Africa
Tel (W): +27 83 408 9774
Email: eraubenheimer@finteq.co.za
3.Ms. Angrid Shimuafeni Manager: Client Services
Methealth Namibia Administrators
Tel (W): +264612876052
Cell: +264811414166
Timeline
Production Support Analyst
Finteq Africa- The Payment Solution
07.2023 - Current
Client Services Advisor
Methealth Namibia Administrators
07.2017 - 07.2023
Bachelor of Science - Business Informatics Honours
Namibia University of Science And Technology
Bachelor of Science - Computer Science - Systems Administration
Nambia University of Science And Technology
No Degree - Information Technology: Technical Support
NUST CED
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