
Dynamic and adaptable hospitality leader with a proven track record in retail and hotel management, excelling in cultivating a service-first culture. Expertise in hiring and training high-performing teams inspires brand ambassadors dedicated to exceptional guest experiences. Recognized for navigating high-pressure situations with calmness and sound judgment while effectively resolving conflicts. Extensive experience in strategic initiatives, crisis management, and team development consistently drives customer engagement and fosters long-term business growth through optimized processes and personalized guest interactions.
Gained foundational knowledge in effective communication and customer service techniques relevant to the hospitality industry.
Developed comprehensive knowledge of tourism industry trends, market analysis, and hospitality management best practices.
Cultural Adaptation& Cross-Cultural Communication: Good