Eung Sea

Conducted research and reported on diverse news stories for multiple publications over one year.
Collaborated with foreign journalists to enhance coverage and cultural context.
Performed translation and transcription tasks to ensure accuracy in reporting.

• Interviewed sources, contacts and leads to gather information for stories.
• Researched topics and checked facts to maintain high standard of journalistic integrity.
• Visualised complex ideas into compelling stories accurately, creatively and intelligently.
• Adapted content for multimedia platforms, including podcasts and video interviews, broadening audience reach.
• Attended press conferences and public meetings, summarising and reporting findings to the wider audience.
• Investigated and reported on local and national news stories, maintaining accuracy and impartiality.

• Resolved customer issues and responded to inquiries related to condominium services over two and a half years.
  Educated customers on available rental options to improve service interactions.
  Collaborated with management to facilitate effective communication and solution implementation.
• Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.
• Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately.
• Dealt with complex complaints and angry customers professionally and politely, resolving issues with favourable solutions.
• Communicated with customers through phone calls, online chats and emails to assess customer needs and provide solutions.
• Resolved complex customer complaints by analysing situations and offering practical solutions, enhancing overall satisfaction.
• Handled customer billing errors, researching issues in system and working to resolve problems and inconsistencies.

• Executed payment processing tasks in retail settings, ensuring precision in transactions.
  Conducted cash register duties, including receipt issuance and payment handling.
  Welcomed customers and provided assistance for inquiries to improve service quality.
• Processed cash, credit card, and voucher payments at the point of sale, ensuring all transactions were accurately recorded.
• Updated daily sales records to ensure accurate tracking of payment totals, reflecting financial activities.
• Coordinated assistance for customer's special requests and service needs, enhancing overall customer experience.
• Addressed and resolved complaints regarding transactions and ticket issuing.